Exact Globe+ - Incorrect invoices sent with “reminders functionality” (Global)
Incident
Report for Exact System
Resolved
This issue is resolved in Globe+ Release 502 Service pack 2 on 19-10-2023. In case you are working on this service pack downloaded before this date, we ask you to re-run the update. The solution will then be installed. Our apologies for the inconvenience caused.
Update
We are continuing to work on a fix for this issue.
Update
The issue has been identified. We are continuing to work on a fix for this issue.
Identified
We are currently investigating the issue.
Investigating
Investigating – We detected an issue regarding the functionality to send reminders in Exact Globe+ release 502.
There is a possibility that reminders sent via Exact Globe+ also contain invoices from other debtors.
This situation can only occur when the option “Invoice details attachment” is marked when sending reminders.
All customers for whom this problem has possibly occurred, will be informed by e-mail to the main contact person of the license.
If you have any additional questions regarding the information in this e-mail, you can contact the support department through our Customer Portal.
Our apologies for a possible inconvenience.
There is a possibility that reminders sent via Exact Globe+ also contain invoices from other debtors.
This situation can only occur when the option “Invoice details attachment” is marked when sending reminders.
All customers for whom this problem has possibly occurred, will be informed by e-mail to the main contact person of the license.
If you have any additional questions regarding the information in this e-mail, you can contact the support department through our Customer Portal.
Our apologies for a possible inconvenience.
This incident affected: Exact Globe+ - Synergy - Financials - SRXP - P2P - AEC.