This issue has been resolved. You no longer get a Recognition Error that refers to a trial license when you try to process your invoices in the purchase overview. Our apologies for the inconvenience.
Posted Jan 08, 2025 - 13:10 CET
Update
Based on our observations the issues as described below were not solved in all situations especially for customers with Exact Online for Wholesale Distribution, Exact Online for Manufacturing and Exact Online Project Management subscriptions. This morning this has been solved for these subscriptions. We will continue to monitor the situation and provide updates via this status page.
Posted Jan 06, 2025 - 13:13 CET
Monitoring
Due to the activation of new functionality, the adding of three free of charge invoice proposals to the various Exact Online subscriptions, we have detected multiple issues regarding the scan service, invoice processing and the digital postbox between January 2-3, 2025.
Currently the issues known to us have been resolved and the new functionality has been temporarily reversed. We will continue to implement improvements and provide updates via this status page.
We apologize for any inconvenience.
Posted Jan 04, 2025 - 20:40 CET
Identified
You may experience a Recognition Error that refers to a trial license when you try to process your invoices in the purchase overview. We are investigating the issue and the message text will be adjusted. Our apologies for the inconvenience.
Posted Jan 03, 2025 - 13:34 CET
This incident affected: Exact Online and Exact Online Premium.