You may experience that a 2fa code is required to reset the password of a user who has not migrated to One Exact Identity yet, while no 2fa code has been registered. This can occur at least in the following situations: - The password link for a new user has expired and a new password is requested through the 'forgot password' hyperlink on the login page - When using the link in the invitation e-mail a new user immediately needs to fill in a 2fa code
We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.
Posted Dec 08, 2025 - 14:56 CET
This incident affects: Exact Online and Exact Online Premium.