Status

All products - Exact Assistant is not able to generate answers (Global)

Incident Report for Exact System

Resolved

This issue has been resolved. Our apologies for the inconvenience.

Posted Jan 27, 2026 - 17:10 CET

Monitoring

We have implemented a fix and we are monitoring the results.

Posted Jan 27, 2026 - 16:57 CET

Update

We are continuing to work on a fix for this issue.

Posted Jan 27, 2026 - 16:08 CET

Identified

We have identified the issue and we are working on a solution.

Posted Jan 27, 2026 - 16:06 CET

Investigating

The Exact Assistant is currently not able to generate answers to your questions. We are investigating the issue and we will update this page as soon as possible. Our apologies for the inconvenience.

Posted Jan 27, 2026 - 16:02 CET

This incident affected: Exact Online, Exact Online Premium, Exact Online Fiscaal, Exact Online Jaarrekening, Exact Online Bouw, Exact Globe+, Exact Globe Next, Exact Synergy, Exact Proquro, Exact SRXP, Exact Boekhoud Gemak, Exact HR & Salaris Gemak, Exact Multivers, Exact Reeleezee, Exact Gripp, and Exact Horeko.