Exact Online - UBO's in Company screening are filled in incorrectly (BE)

Incident Report for Exact System

Resolved

This issue has been addressed. We are continuously monitoring registrations with outdated or incomplete UBO information so we can provide that feedback to our source. With this feedback they will continue to improve the data provided. If the company screening still shows outdated or incomplete UBO’s you can change these manually and continue your company screening. This may require additional verification by our Compliance department. When this is the case, we will reach out to you with further information and instructions. You can find this communication in your support tickets. Our apologies for the inconvenience.
Posted Sep 10, 2025 - 11:19 CEST

Identified

You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and we are investigating possible solutions. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Posted Aug 08, 2025 - 11:19 CEST
This incident affected: Exact Online.