Exact Online - OOPS error when switching companies through the search bar (Global)

Incident Report for Exact System

Resolved

The issue has been resolved. It is possible again to switch companies through the search bar without facing unexpected errors. Our apologies for the inconvenience.
Posted Apr 02, 2025 - 14:14 CEST

Identified

This issue has been identified and we are currently working on a fix.
Posted Mar 12, 2025 - 09:19 CET

Investigating

It is possible you receive an OOPS error when you try to open another company through [Company name > Search bar]. As a workaround the company can still be opened through the menu path [Company Name > All options]. For our Accounting (for Accountants) licenses you can also use the menu path [Accountancy > General > Companies > Overview]. We are investigating this issue. Our apologies for the inconvenience.
Posted Mar 07, 2025 - 10:41 CET
This incident affected: Exact Online.