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Exact Online Project Management Operational
Exact Online Bouw Operational
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Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
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Exact SRXP Operational
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Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
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Exact Officient Operational
Exact Venice Operational
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Bank links / PSD2 Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 2, 2025
EOL Payroll - Hours worked not calculated resulting in incorrect payroll calculations (NL)
Resolved - This issue has been resolved. If you had already calculated payroll calculations in 2025, please undo these and recalculate. Our apologies for the inconvenience caused.
Jan 2, 15:56 CET
Investigating - You might notice in 2025 payroll calculations that the hours worked on the payroll slips are missing and that hourly paid employees are not calculated. This results in incorrect payroll calculations and the number of hours worked in the payroll tax declaration are not filled in. Please refrain from calculating your 2025 pay slips until further notice. This page will be updated as soon as more information is available. 2024 and earlier payroll calculations are unaffected and can be calculated still. We are investigating this issue. Our apologies for the inconvenience.
Jan 2, 11:23 CET
Jan 1, 2025

No incidents reported.

Dec 31, 2024
EOL Fiscal and Annual reporting - Invalid message 'you have a free viewing license' through different actions (NL)
Resolved - This issue has been resolved. You should no longer get the message 'you have a free viewing license'. Our apologies for the inconvenience.
Dec 31, 17:22 CET
Identified - You may still experience getting an invalid message stating 'you have a free viewing license' through different actions, such as sending tax returns or annual reports. We are investigating further.
Dec 31, 16:03 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 31, 15:54 CET
Investigating - You may experience getting an invalid message stating 'you have a free viewing license' through different actions, such as sending tax returns or annual reports. We are investigating the cause of this issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Dec 31, 11:15 CET
Dec 30, 2024
Exact Online - Statements ING (non PSD2) not processed yet (NL)
Resolved - This issue has been resolved. The statements are processed. Our apologies for the inconvenience.
Dec 30, 14:38 CET
Investigating - The ING statements (non PSD2) are not processed yet. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Dec 30, 10:19 CET
Dec 29, 2024
EOL Fiscal and Annual reporting - Scheduled Maintenance on 28th of December (NL)
Completed - The scheduled maintenance has been completed.
Dec 29, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 28, 21:00 CET
Scheduled - You may experience reduced performance on December 28th between 21:00 CET and 00:00 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Dec 27, 09:12 CET
EOL - Scheduled Maintenance on 28th of December (NL/BE/FR/UK/DE/US)
Completed - The scheduled maintenance has been completed.
Dec 29, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 28, 19:00 CET
Scheduled - You may experience reduced performance on December 28th between 19:00 CET and 00:00 CET due to scheduled maintenance. Our apologies for the inconvenience.
Dec 5, 09:45 CET
Dec 28, 2024
Dec 27, 2024

No incidents reported.

Dec 26, 2024

No incidents reported.

Dec 25, 2024

No incidents reported.

Dec 24, 2024

No incidents reported.

Dec 23, 2024

No incidents reported.

Dec 22, 2024

No incidents reported.

Dec 21, 2024

No incidents reported.

Dec 20, 2024

No incidents reported.

Dec 19, 2024
Exact Online – Single entry proposals can not be opened through checkbox > open (Global)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Dec 19, 16:27 CET
Monitoring - A fix has been implemented and we are monitoring the results
Dec 19, 06:45 CET
Identified - The issue has been identified and we are working on a fix.
Dec 18, 14:24 CET
Investigating - It is possible that your entry proposal seems to be empty when you open it by [checking the proposal line > open] in the Scanning service page or Purchase overview. The attachment is not shown as well.

You can click the subject of the entry proposal in order to be able to open the entry proposal and view the attachment without issues. It is still possible to use the checkboxes and ‘open’ button when selecting multiple entry proposals at once. We are investigating the issue. Our apologies for the inconvenience.
Dec 17, 13:39 CET
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