Investigating - You may experience that processing sales invoices by printing or e-mailing them resulted in two entries per sales invoice. The entry with status ‘Open’ is justified and intended, the entry with status ‘Draft’ should not have been generated. Entries in ‘Draft’ status are only visible when unchecking ‘to be processed’ and ‘processed’ in the ‘show’ filter of the ‘Overview | Entries’ page. Because the draft entries are not (immediately) visible, you will only notice this issue because gaps appear in your sales journal entry numbers.

Please refrain from editing / deleting draft entries yourself while we are investigating a solution to this issue. As soon as an update is available, we will update this page. Our apologies for the inconvenience.

Oct 31, 2024 - 15:10 CET
Investigating - Currently we are experiencing issues with the automatic field selection when creating entries. Fields that are usually automatically selected when creating an entry are deselected shortly after loading the page. Afterwards, you will have to manually select them again. We are investigating the issue. Our apologies for the inconvenience.
Oct 30, 2024 - 13:09 CET
Investigating - You may experience that deferred revenue entries have been generated for all periods in your period-date table.
For invoices printed/mailed between October 16th and October 30th, the date entered in 'from' and 'to' have not been taken into account, but general journal entries have been generated for all periods in your period-date table. The incorrect entries, which are also created in closed and future periods, can lead to huge amounts on your balance sheet.

Please refrain from editing / deleting wrongly generated entries yourself while we are investigating a solution to this issue. As soon as an update is available, we will update this page. Our apologies for the inconvenience.

Oct 31, 2024 - 15:13 CET
Identified - The issue has been identified and a fix is being implemented.
Oct 30, 2024 - 16:16 CET
Investigating - The amount of scans in progress according to the hyperlink in the Purchase Overview may differ from the actual amount of scans in progress. When clicking on the hyperlink, the ‘Uploaded Scans | Overview’ page does show the right amount. We are investigating the issue. Our apologies for the inconvenience.
Oct 23, 2024 - 14:45 CEST
Update - We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 21, 2024 - 16:21 CEST
Update - We are continuing to investigate this issue.
Oct 12, 2024 - 14:15 CEST
Update - We are continuing to investigate this issue.
Oct 08, 2024 - 14:13 CEST
Investigating - We are currently investigating this issue.
Oct 04, 2024 - 15:04 CEST
Update - We are continuing to work on a fix for this issue. Our apologies for the inconvenience.
Oct 03, 2024 - 13:33 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 24, 2024 - 10:04 CEST
Update - We are continuing to investigate this issue.
Sep 23, 2024 - 13:09 CEST
Update - We are continuing to investigate this issue.
Sep 17, 2024 - 08:37 CEST
Investigating - When you try to register for Electronic Invoicing (Peppol) from Exact Globe, you will receive the following error message: 'status 500 code 0 message: invalid division.'

We are investigating the cause of this issue. Our apologies for the inconvenience.

Sep 12, 2024 - 10:12 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Fiscaal Operational
Exact Online Jaarrekening Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact API Operational
Bank links / PSD2 Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 2, 2024

No incidents reported today.

Nov 1, 2024
Resolved - The issue has been resolved. The annual reports will be automatically sent to the chamber of commerce or to the contact person for approval. Our apologies for the inconvenience.
Nov 1, 16:34 CET
Identified - We have identified that this issue affects only the annual accounts reports with micro classifications. We are currently working on a fix. You can expect daily status updates or as soon as new information becomes available. Our apologies for the inconvenience.
Oct 31, 09:51 CET
Investigating - Currently, No XBRL is created when submitting or sending annual reports for approval. We are investigating the issue. Our apologies for the inconvenience.
Oct 30, 17:09 CET
Resolved - This incident has been resolved.
Nov 1, 13:12 CET
Monitoring - A fix has been made available on the 30th of October 2024 15:00 Hours CET in Exact Globe Next Release 424SP26 and Exact Globe+ Release 502SP26 & Release 503SP8. In case this Service Pack is already in use, the fix can be applied by doing a new update within the same version.
Oct 30, 15:54 CET
Update - The incorrect attachments are only added when using the options “Invoice details attachment” & “compress file” in combination with the email send method SMTP or Exchange Online. Affected customers are strongly advised to not use the checkbox “compress file” when processing the reminders. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.
Oct 30, 09:19 CET
Identified - The issue has been identified and a fix is being implemented.
Oct 29, 09:31 CET
Update - We are continuing to investigate this issue.
Oct 28, 14:15 CET
Investigating - Due to an issue in the software incorrect attachments are sometimes added to emailed reminders containing invoices from other debtors. Customers using the reminder functionality are strongly advised to not use the checkbox “compress file” when processing the reminders. This issue is occurring in both Exact Globe Next and Exact Globe+. We are working hard to resolve this issue as soon as possible. Our apologies for the inconvenience.
Oct 25, 17:20 CEST
Resolved - The implemented fix has proven to solve the issue. Our apologies for the inconvenience.
Nov 1, 13:09 CET
Monitoring - A fix has been implemented which solves the cause of the OOPS error in NL, BE and Exact Online Premium. Exact Online Premium is available again as well. We are monitoring the results.
Nov 1, 10:55 CET
Update - As a consequence of this issue Exact Online Premium is currently not accessible. We are investigating the issue. When an update is available we will let you know. Apologies for the inconvenience.
Nov 1, 10:48 CET
Investigating - You may experience that multiple actions generate an OOPS error in Exact Online. These actions may include but are not limited by:
- Creation of a sales/purchase order
- Creation of a sales invoice/quotation
- Opening of an account card/item card


We are currently investigating this issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.

Nov 1, 10:26 CET
Oct 31, 2024

Unresolved incident: Exact Online - Deffered revenue entries created in all periods (NL/BE).

Oct 30, 2024

Unresolved incident: Exact Online – Hyperlink ‘Uploaded scans (X in progress)’ shows wrong number (Global).

Oct 29, 2024
Oct 28, 2024
Resolved - The issue has been resolved. All expired password can be reset.
Oct 28, 16:16 CET
Investigating - There are currently issues with resetting a password that has expired after 90 days. When you try to reset your expired password, it will show an error message relating to network issues. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 28, 09:09 CET
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 28, 16:12 CET
Identified - Currently you may experience an error message in Audition when creating an XBRL file via: File | XBRL | Parameters | Create XBRL? Yes. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 28, 14:41 CET
Resolved - This incident has been resolved.
Oct 28, 15:52 CET
Monitoring - The related fileserver was rebooted, which caused a < 1 minute downtime
Oct 28, 15:25 CET
Investigating - You can experience an error in the file storage, or when closing down your hosted desktop session.
Oct 28, 15:20 CET
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 28, 12:47 CET
Investigating - There is a delay in our app3 environment. You may experience errors or long waiting times. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Oct 28, 11:14 CET
Resolved - The issue has been resolved. All Rabobank bank links are functioning as normal again.
Oct 28, 12:47 CET
Investigating - You may experience an issue with the functionalities of your Rabobank bank link. These issues may include but are not limited to:
- The sending of payment files to the bank environment
- The retrieval of bank transactions from the bank
- The renewal of consent of your bank link

We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Oct 28, 12:01 CET
Resolved - The issue has been resolved. All affected customers have been notified through an in-product notification and an e-mail to the main user with more information about the follow up steps. Our apologies for the inconvenience.
Oct 28, 09:28 CET
Monitoring - Bank files for which the transactions were not (fully) imported have been resubmitted in your administration. An e-mail has been sent to the main user of affected subscriptions with detailed steps on how to resolve this.

If files have been resubmitted in your administration, you will see a notification in the to do section of the Financial Dashboard. When you click on the notification, you can choose to import the file again (through the retry-button) or ignore the file (if you have already manually entered the missing entries).

After you have processed the statements for which a notification was shown, you must compare your bank balance in Exact Online with the bank balance in your bank environment.

Please have a look at the e-mail which has been sent to the main user of affected subscriptions for detailed follow-up steps. Our apologies for the inconvenience.

Oct 22, 06:43 CEST
Identified - You may experience that (part of) your bank statements between August 1st and September 20th are not imported for PSD2 bank link(s). The issue only occured for transactions between 21:00 and 23:59.

Please compare the bank balance in your financial dashboard with the actual balance in your bank environment. If there is a difference between those balances your bank link may be affected. Please refrain from entering the missing entries manually.

Affected bank files will again be prepared in your administration. When this is done, we will update this page. We will also share the follow up steps on this page. Our apologies for the invonvenience.

Oct 16, 17:02 CEST
Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024
Resolved - The issue has been resolved. All newly created sales invoices from 09-10-2024 through an API use the correct invoice numbering once again. All affected users will be contacted to notify them of this issue, and to discuss further steps on how to continue. Our apologies for the inconvenience.
Oct 25, 08:00 CEST
Update - Please do not use the available invoice numbers that were skipped because of this issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 13, 11:00 CEST
Monitoring - A fix has been implemented to prevent the issue from happening again. We are monitoring the results and will address already faulty numbering in a later update.
Oct 9, 11:15 CEST
Update - We are continuing to investigate this issue.
Oct 8, 14:11 CEST
Investigating - You may experience that sales invoices created from an API do not use the next-available invoice number, skipping the desired numbers instead . This can lead to a mismatch in your invoice numbers between your API product and Exact Online. Please refrain from creating sales invoices through an API while we investigate the issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 7, 14:43 CEST
Oct 24, 2024
Resolved - The implemented fix has solved the issue. Our apologies for the inconvenience.
Oct 24, 12:51 CEST
Identified - This issue has been identified and we are currently working on a fix.
Oct 22, 10:37 CEST
Investigating - When creating a sales invoice as a My[Firm] user, you may experience the field 'Invoice due in' to be automatically set to 0 days. You can manually edit this field to the correct amount of days. We are investigating the issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience
Oct 22, 09:56 CEST
Resolved - The issue has been resolved. Bunq links where the consent expiration date has expired will no longer continue to import bank statements. Our apologies for the inconvenience.
Oct 24, 12:49 CEST
Update - The issue has been resolved. Bunq links where the consent expiration date has expired will no longer continue to import bank statements. Our apologies for the inconvenience.
Oct 24, 08:46 CEST
Investigating - It is possible that your Exact PSD2 link for Bunq continues to import bank statements after the consent expiration date has expired. We are investigating the issue. Our apologies for the inconvenience.
Oct 21, 16:51 CEST
Oct 23, 2024
Resolved - The issue has now been resolved and the OSS report is working as intended again. Our apologies for the inconvenience.
Oct 23, 16:21 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 09:33 CEST
Update - All BE customers can see their OSS transactions as intended in the OSS report again.

NL customers will see that their OSS transactions are currently not visible in both the OSS report and the VAT overview. We have identified this issue. We will post updates on this page as soon as more information becomes available.

Oct 15, 16:28 CEST
Update - The issue has been identified, and a fix is in development.
Oct 11, 09:13 CEST
Identified - Non-OSS transactions are currently being displayed in the OSS report. We have identified the issue, and are working on a solution. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 27, 11:11 CEST
Resolved - The issue has been resolved. Exact Online performance is back to normal. Our apologies for the inconvenience.
Oct 23, 15:41 CEST
Investigating - You might experience performance issues in Exact Online UK environment through various menu paths. We are investigating the issue. Our apologies for the inconvenience.
Oct 23, 12:29 CEST
Resolved - The issue has been resolved. The company screening can be executed again without incorrect error messages. Our apologies for the inconvenience.
Oct 23, 11:25 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 10:03 CEST
Investigating - You may experience an error saying "An error has occured, please try again" when you start the Company screening in order to be able to create a PSD2 bank link or setting up the Exact Payment link. We are investigating the issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience
Oct 16, 13:07 CEST
Resolved - The automatic distribution option in the income tax with profit
Oct 23, 08:53 CEST
Update - This issue has been resolved. Our apologies for the inconvenience
Oct 23, 08:53 CEST
Update - We are continuing to work on a fix for this issue.
Oct 22, 16:23 CEST
Identified - The automatic distribution option in the income tax with profit is currently not showing the most profitable result. This may result in an adverse difference.
We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

Oct 18, 12:37 CEST
Oct 22, 2024
Oct 21, 2024
Resolved - The scheduled maintenance has been completed.
Oct 21, 09:10 CEST
Investigating - You may experience reduced performance on October 19th between 21:00 CEST and 00:00 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Oct 18, 15:28 CEST
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.