Exact Globe+ - Scansys Imagecapture SDK link to Exact Globe+ can create incomplete entries (Global)
Identified - The issue has been identified and a fix is being implemented.
Jul 04, 2025 - 10:37 CEST
Update - We are continuing to investigate this issue.
Jun 16, 2025 - 13:54 CEST
Investigating - When an entry creation via the Scansys Imagecapture SDK link to Exact Globe+ fails, it can occur that not all data is removed properly. An incomplete entry will then remain in the administration. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 04, 2025 - 12:05 CEST
Exact Online - 'Payment failed' error after paying Sales invoice using Mollie payment link (NL/BE)
Identified - The issue has been identified and we are working on a solution.
Jun 26, 2025 - 14:09 CEST
Update - After investigation only payments with the Mollie payment link are affected. The Exact payment link is working as intended.
We are investigating the issue regarding the Mollie payment link. Our apologies for the inconvenience.
Jun 26, 2025 - 11:25 CEST
Investigating - It's possible that you do not get a payment confirmation after using either the Exact or Mollie payment link. It's also possible that you get the error: 'Payment failed - An error occurred during payment of the sales invoice'. Please verify on your bank account whether the payment was successful to prevent double payment. We are investigating the issue. Our apologies for the inconvenience.
Jun 25, 2025 - 15:56 CEST
Exact Online Payroll – Pension base calculation does not take sick/not sick ratio into account in Bouw & Infra (NL)
Investigating - In employment conditions group NL-0301a Bouw & Infra, the sick/not sick ratio is not taken into account in the calculation of the pension base. We are working on a solution. Our apologies for the inconvenience.
Jun 25, 2025 - 09:45 CEST
Exact Online - Not possible to complete Peppol registration if you are not the legal representative and not logged in to Exact Online (NL/BE)
Identified - The issue has been identified and a fix is being implemented.
Jun 24, 2025 - 16:52 CEST
Investigating - It's not possible to complete the Peppol registration if you are not the legal representative and select the option to e-mail the legal representative to approve the registration. We have identified the issue and are currently working on a fix. In the meantime the legal representative can login via Exact Online if they have an user and finalize the registration. Our apologies for the inconvenience.
Jun 20, 2025 - 09:28 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Fiscaal Operational
Exact Online Jaarrekening Operational
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Online Payroll & HR Degraded Performance
Exact Cloud Services Operational
Exact Globe+ Degraded Performance
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact API Operational
Bank links / PSD2 Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Exact Online Jaarrekening & Fiscaal - Maintenance on 05-07-2025 between 21:00 - 00:00 CEST Jul 5, 2025 21:00 - Jul 6, 2025 00:00 CEST

You may experience reduced performance on July 5th between 21:00 CEST and 00:00 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Posted on Jul 02, 2025 - 22:24 CEST

Exact Cloud Services – Maintenance on Cloud platform – 10-07-2025 between 18:00 – 22:00 Jul 10, 2025 18:00-22:00 CEST

We will be undergoing maintenance between 18:00 – 22:00 CET on 10-07-2025 on our Cloud Platform for our shared customers. During the maintenance we will update the Cloud Platform to the recent Service Pack for Exact Globe 424, Exact Globe+ 504 and Exact Synergy 504.
Posted on Jun 23, 2025 - 10:55 CEST
Jul 5, 2025

No incidents reported today.

Jul 4, 2025
Exact Online Fiscaal - When retrieving VIA data in IB return gives rejection message (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 4, 17:01 CEST
Investigating - You are probably getting an error message when retrieving the VIA data in the Income Tax Return. We are investigating this issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.
Jul 4, 10:39 CEST
Exact Online - Not able to open Company settings (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 4, 14:17 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 13:26 CEST
Investigating - You may experience that you are not able to open the Company settings of your company. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 4, 12:47 CEST
Exact Online - Track status 'Error' when sending sales invoices via PEPPOL (BE/NL)
Resolved - This incident has been resolved. Our apologies for the inconvenience.
Jul 4, 12:22 CEST
Monitoring - A fix has been implemented and we are monitoring the results. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 4, 08:52 CEST
Identified - The issue has been identified and we are working on a fix to solve the issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 2, 12:45 CEST
Investigating - You may get the Track status 'Error' when sending invoices via PEPPOL. You can see this error in the Track status column when you navigate to the Invoice history. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 2, 12:14 CEST
Multivers Online - Logging into Multivers Online not possible (NL)
Resolved - This issue has been resolved. Logging into Multivers Online and Boekhoud Gemak is possible again.
Jul 4, 09:14 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 09:06 CEST
Identified - The issue has been identified and we are working on a fix.
Jul 4, 08:54 CEST
Investigating - It is currently not possible to log into Multivers Online and Boekhoud Gemak. In Multivers Online an error is shown when logging in: "Access error for user xxxxxxx (Toegangsfout voor user xxxxx)''. In Boekhoud Gemak a message is shown about ongoing maintenance. We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.
Jul 4, 08:13 CEST
Exact Multivers - Printers not visible or do not work correctly (NL)
Resolved - The issue has been resolved. Printers should be working correctly now. If problems still occur please contact support for further assistance. Our apologies for the inconvenience.
Jul 4, 09:05 CEST
Update - We are continuing to work on a fix for this issue. We will update this page as soon as more information is available.
Jun 12, 10:07 CEST
Investigating - You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Apr 24, 10:43 CEST
Jul 3, 2025
Exact Multivers - Multivers freezes or closes after logging in (NL)
Resolved - This issue has been resolved. Exact Multivers no longer freezes or closes after logging in. Our apologies for the inconvenience.
Jul 3, 16:50 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 20, 15:43 CEST
Investigating - You may experience Multivers Online freezing or closing within a minute after starting the application. This only occurs with users who have been migrated to Azure Virtual Desktop. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 23, 13:25 CEST
Exact Online - Creation of new accounts with Graydon unavailable (BE)
Resolved - This issue has been resolved. It is possible to create new accounts with the Graydon functionality without unexpected errors again. Our apologies for the inconvenience.
Jul 3, 09:11 CEST
Monitoring - A fix has been implemented and we are monitoring the results
Jul 2, 07:13 CEST
Investigating - You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. We are investigating this issue. Our apologies for the inconvenience.
Jul 1, 08:31 CEST
Exact Online - Missing CODA statements (BE)
Resolved - This issue has been resolved. All bank statements are delivered. Our apologies for the inconvenience.
Jul 3, 08:15 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 2, 13:07 CEST
Investigating - You may experience a delay in the Cobabox bank statements for BNP and KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.
Jul 2, 13:07 CEST
Jul 2, 2025
Exact Online - Scheduled Maintenance Exact Assistant on July 2nd
Completed - The scheduled maintenance has been completed.
Jul 2, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 22:30 CEST
Scheduled - The Exact Assistant will not be available on Wednesday July 2nd between 22:30 CEST and 23:00 CEST due to maintenance. Our apologies for the inconvenience.
Jul 2, 17:04 CEST
Exact Online Fiscaal - An error message when logging in to start.fiscaalgemak.nl (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 2, 13:49 CEST
Investigating - You may receive an error message when logging in to start.fiscaalgemak.nl. You can resolve this by refreshing the page, pressing F5 or logging in again. We are investigating this issue. Our apologies for the inconvenience.
Jul 2, 06:51 CEST
Identified - The issue has been identified and we are working on a fix. You may still get an error message when logging in to start.fiscaalgemak.nl. The work around (refreshing the page or retry logging in) is currently not solving the issue as well. We are working hard to resolve the issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.
Jul 1, 17:00 CEST
Investigating - You may receive an error message when logging in to start.fiscaalgemak.nl. You can resolve this by refreshing the page, pressing F5 or logging in again. We are investigating this issue. Our apologies for the inconvenience.
Jul 1, 09:30 CEST
Exact Online Premium - No statements imported yet through Rabo BoekhoudKoppeling (NL)
Resolved - The issue has been resolved. All Rabobank statements have been imported successfully. Our apologies for the inconvenience.
Jul 2, 13:43 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 13:33 CEST
Investigating - Bank statements may not have been imported yet using the Rabo BoekhoudKoppeling in Exact Online Premium. Please note that the PSD2 bank links are not affected. We are investigating the issue. Our apologies for the inconvenience.
Jul 2, 11:11 CEST
Exact Online Payroll – Ploegentoeslag in M&T CLA’s is too low in the pensionbase when there is a PTF (NL)
Resolved - The issues in the calculation have been fixed. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.
Jul 2, 08:44 CEST
Update - We are still working on a solution.
Jun 17, 11:00 CEST
Identified - In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.
Apr 29, 15:42 CEST
Jul 1, 2025
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025
Exact Online - Scheduled Maintenance on June 28th
Completed - The scheduled maintenance has been completed.
Jun 28, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 19:00 CEST
Scheduled - You may experience short interruptions on Saturday June 28th between 19:00 CEST and 21:00 CEST due to scheduled maintenance. If an unexpected error pops up during this maintenance window, a retry will fix the issue. Our apologies for the inconvenience.
Jun 26, 20:54 CEST
Jun 27, 2025

No incidents reported.

Jun 26, 2025
Exact Online Bouw - Issues in the link to Exact Online (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jun 26, 13:08 CEST
Investigating - You may experience issues in the connection between Exact Online Bouw and Exact Online. Tasks may keep loading or may not be executed at all. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 26, 11:52 CEST
Jun 25, 2025
Exact Online Premium - Messages sent to the digital postbox are not received in Exact Online (NL)
Resolved - This issue has been resolved. All sent emails are now visible in Exact Online
Jun 25, 15:33 CEST
Monitoring - Sent mails to the digital postbox are now being processed and should soon be visible in Exact Online. It's not necessary to resend the mails to the digital postbox as they are now being processed. Our apologies for the inconvenience.
Jun 25, 12:57 CEST
Investigating - It's possible that mails sent to the digital postbox are not received in Exact Online. We are investigating the issue. Our apologies for the inconvenience.
Jun 25, 10:25 CEST
Exact Online Fiscaal - Credit reports are rejected with a VAS500 message (NL)
Resolved - Credit reports can be submitted again without error messages. To resubmit the credit report, first open the report in our software. The selected statement is now set to “beoordelingsverklaring” by default. This can be changed back to ‘samenstellingsverklaring” if applicable. The credit report can then be resubmitted.

Apologies for the inconvenience.
Jun 25, 11:01 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 24, 16:52 CEST
Investigating - Currently, submitted credit reports can be rejected with reasons VAS500. We are investigating the issue. Our apologies for the inconvenience.
Jun 24, 10:59 CEST
Jun 24, 2025
Exact Online Bouw – Purchase invoices can not be synchronized to Exact Online Bouw (NL-BE)
Resolved - The issue has been resolved. All invoices have been synchronized to Exact Online Bouw. Our apologies for the inconvenience.
Jun 24, 12:53 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 10:45 CEST
Investigating - Currently it is not possible to synchronize invoices to Exact Online Bouw. This is including but not limited to the link from Basecone to Exact Online Bouw and the link from Exact Online to Exact Online Bouw. We are investigating the issue. Our apologies for the inconvenience.
Jun 24, 10:26 CEST
Jun 23, 2025
Multivers Online - Logging into Multivers Online not possible (NL)
Resolved - This issue has been resolved. Logging into Multivers Online and Boekhoud Gemak is possible again. At the moment the bank statements for active bank links are still being imported. Our apologies for the inconvenience.
Jun 23, 12:31 CEST
Identified - The issue has been identified and we are working on a fix.
Jun 23, 09:59 CEST
Update - We are continuing to investigate this issue.
Jun 23, 08:25 CEST
Investigating - It is currently not possible to log into Multivers Online and Boekhoud Gemak. In Multivers Online an error is shown when logging in: "Access error for user xxxxxxx (Toegangsfout voor user xxxxx)''. In Boekhoud Gemak a message is shown about ongoing maintenance. We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.
Jun 23, 07:45 CEST
Jun 22, 2025

No incidents reported.

Jun 21, 2025
EOL - ING statements (1.0 links) not delivered yet (NL)
Resolved - The statements for ING 1.0 bank links are delivered. Our apologies for the inconvenience.
Jun 21, 09:11 CEST
Investigating - The ING bank statements for ING 1.0 bank links are not delivered yet. ING PSD2 bank links are not affected. We are working hard to solve this issue. When an update is available, we will inform you. Our apologies for the inconvenience.
Jun 21, 08:50 CEST
All Products – Issues with PSD2 bank links (all banks) (NL – BE)
Resolved - This issue has been resolved. All PSD2 bank links are working as intended again and delayed statements have been delivered. Our apologies for the inconvenience.
Jun 21, 08:49 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 20, 10:07 CEST
Identified - The issue has been identified. Missing statements are now being imported with a delay.
Jun 19, 13:21 CEST
Investigating - It is possible that your PSD2 bank link is not working correctly. The issue may have impact on the automatic import of bank statements and the export of payment and direct debit files. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Jun 18, 09:08 CEST
← Incident History Powered by Atlassian Statuspage