Exact System Status

Exact Online – Transactions between August 1st and September 20th might be missing for PSD2 bank links (NL)

Identified - You may experience that (part of) your bank statements between August 1st and September 20th are not imported for PSD2 bank link(s). The issue only occured for transactions between 21:00 and 23:59.

Please compare the bank balance in your financial dashboard with the actual balance in your bank environment. If there is a difference between those balances your bank link may be affected. Please refrain from entering the missing entries manually.

Affected bank files will again be prepared in your administration. When this is done, we will update this page. We will also share the follow up steps on this page. Our apologies for the invonvenience.
Oct 16, 2024 - 17:02 CEST

Exact Online - Error when starting Company Screening (NL)

Investigating - You may experience an error saying "An error has occured, please try again" when you start the Company screening in order to be able to create a PSD2 bank link or setting up the Exact Payment link. We are investigating the issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience
Oct 16, 2024 - 13:07 CEST

Exact Online - Non-OSS transactions in OSS Report (NL)

Update - All BE customers can see their OSS transactions as intended in the OSS report again.

NL customers will see that their OSS transactions are currently not visible in both the OSS report and the VAT overview. We have identified this issue. We will post updates on this page as soon as more information becomes available.
Oct 15, 2024 - 16:28 CEST

Update - The issue has been identified, and a fix is in development.
Oct 11, 2024 - 09:13 CEST

Identified - Non-OSS transactions are currently being displayed in the OSS report. We have identified the issue, and are working on a solution. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 27, 2024 - 11:11 CEST

Exact Online - Unsuccessive invoice numbers created (Global)

Update - Please do not use the available invoice numbers that were skipped because of this issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 13, 2024 - 11:00 CEST

Monitoring - A fix has been implemented to prevent the issue from happening again. We are monitoring the results and will address already faulty numbering in a later update.
Oct 09, 2024 - 11:15 CEST

Update - We are continuing to investigate this issue.
Oct 08, 2024 - 14:11 CEST

Investigating - You may experience that sales invoices created from an API do not use the next-available invoice number, skipping the desired numbers instead . This can lead to a mismatch in your invoice numbers between your API product and Exact Online. Please refrain from creating sales invoices through an API while we investigate the issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 07, 2024 - 14:43 CEST

Exact Globe - Error message when registering for Electronic invoicing (PEPPOL) (NL/BE)

Update - We are continuing to investigate this issue.
Oct 12, 2024 - 14:15 CEST

Update - We are continuing to investigate this issue.
Oct 08, 2024 - 14:13 CEST

Investigating - We are currently investigating this issue.
Oct 04, 2024 - 15:04 CEST

Update - We are continuing to work on a fix for this issue. Our apologies for the inconvenience.
Oct 03, 2024 - 13:33 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 24, 2024 - 10:04 CEST

Update - We are continuing to investigate this issue.
Sep 23, 2024 - 13:09 CEST

Update - We are continuing to investigate this issue.
Sep 17, 2024 - 08:37 CEST

Investigating - When you try to register for Electronic Invoicing (Peppol) from Exact Globe, you will receive the following error message: 'status 500 code 0 message: invalid division.'

We are investigating the cause of this issue. Our apologies for the inconvenience.
Sep 12, 2024 - 10:12 CEST

Exact Online Degraded Performance

Exact Online Premium Operational

Exact Online Fiscaal Operational

Exact Online Jaarrekening Operational

Exact Online Project Management Operational

Exact Online Bouw Operational

Exact Cloud Services Operational

Exact Globe+ Degraded Performance

Exact Synergy Operational

Exact Financials Operational

Exact Proquro Operational

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Operational

Exact HR & Salaris Gemak Operational

Exact Multivers Operational

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Operational

Exact Winbooks Operational

Exact Officient Operational

Exact Venice Operational

Exact API Degraded Performance

Bank links / PSD2 Operational

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 18, 2024

No incidents reported today.

Oct 17, 2024

Exact Online - ING bank statements (non PSD2) have not been imported yet (NL)

Resolved - The issue has been resolved. The ING bank statements (non PSD2) have been imported. Our apologies for the inconvenience.
Oct 17, 12:00 CEST

Investigating - The ING bank statements (non PSD2) have not been imported yet. We are investigating the issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 17, 09:39 CEST

Exact Online - Statements Knab (non PSD2) not delivered yet (NL)

Resolved - The issue has been resolved. The knab bank statements (non PSD2) are delivered. Our apologies for the inconvenience.
Oct 17, 11:22 CEST

Investigating - The Knab bank statements (non PSD2) are not delivered yet. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 17, 09:48 CEST

Oct 16, 2024

All products - Unable to use Exact PSD2 link for Rabobank or Rabo BoekhoudKoppeling to receive transactions or send payments (NL)

Resolved - The issue has been resolved. All Rabobank services are functioning properly again. Our apologies for the inconvenience.
Oct 16, 15:18 CEST

Investigating - At the moment it is not possible to retrieve transactions or send payment files via the Exact PSD2 link for Rabobank and the Rabo BoekhoudKoppeling. Rabobank is working hard to solve the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Oct 16, 14:20 CEST

Oct 15, 2024

Exact Cloud Services maintenance on MFA solution

Completed - The scheduled maintenance has been completed.
Oct 15, 21:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 19:00 CEST

Scheduled - We will be performing maintenance on our Cloud Platform regarding MFA. This may cause a disruption in the availability to login. If this occurs, please try again after 10 minutes.
Our apologies for the inconvenience.
Oct 15, 13:18 CEST

Exact Online - Blank page when logging in as a Smart Shop Floor user (Global)

Resolved - This issue has been resolved. You won't experience getting a blank page after logging in as a Smart Shop Floor user anymore. Our apologies for the inconvenience.
Oct 15, 14:24 CEST

Identified - The issue has been identified and we are currently working on a fix.
Oct 14, 17:06 CEST

Update - We are continuing to investigate this issue.
Oct 12, 12:40 CEST

Investigating - You may experience getting a blank page after logging in as a Smart Shop Floor user. We are investigating the cause of this issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 12, 11:41 CEST

Oct 14, 2024

EOL Fiscaal / EOL Jaarrekening - delay in the app3 environment (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 14, 15:44 CEST

Investigating - There is a delay in our app3 environment. You may experience errors or long waiting times. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Oct 14, 11:24 CEST

Exact Online - Entry proposals of sales invoices marked as 'not ready to enter' with the message 'debtor not found' (NL)

Resolved - This issue has been resolved. You can resubmit the scans if you didn't process them manually yet. Our apologies for the inconvenience.
Oct 14, 14:38 CEST

Identified - This issue has been identified and a fix is being implemented.
Oct 10, 10:53 CEST

Investigating - You may experience that your entry proposals for sales invoices in the scanning service are marked as 'not ready to enter' with the message 'debtor not found.' We are investigating the cause of this issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 9, 20:48 CEST

Oct 13, 2024

Unresolved incident: Exact Online - Unsuccessive invoice numbers created (Global).

Oct 12, 2024

Unresolved incident: Exact Globe - Error message when registering for Electronic invoicing (PEPPOL) (NL/BE).

Oct 11, 2024

Exact Online Collaboration – The software gives a blanco page (NL)

Resolved - Exact Online collaboration is working again. If an email sent today has not reached the customer, I would like to advise you to send the email again.

We apologize for the inconvenience.
Oct 11, 16:04 CEST

Update - Collaboration is working again. You may only experience problems sending and receiving emails. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.
Oct 11, 12:49 CEST

Identified - The issue has been identified and a fix is being implemented.
Oct 11, 11:22 CEST

Investigating - Exact Online Collaboration is not accessible in the APP environment (app.fiscaalgemak.nl). APP2 and APP3 still works. We are currently investigating the cause of this issue. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.
Oct 10, 22:16 CEST

Exact Globe / Compact - Missing bank transactions for PSD2 and BoekhoudKoppeling bank links (NL)

Resolved - All bankstatements have been delivered. Our apologies for the inconvenience.
Oct 11, 09:03 CEST

Investigating - On 10-10-2024 not all bank statements from PSD2 bank links are delivered yet. Currently all affected bank links are:
- Rabobank PSD2
- Rabobank BoekhoudKoppeling
We will update this status page as soon as more information becomes available. Our apologies for the inconvenience
Oct 10, 12:05 CEST

Oct 10, 2024

Exact Online - PFZW Pension is calculated with WAZO benefits (NL)

Resolved - The issue has been resolved. When calculating payroll slips that include WAZO benefits in collective labor agreements linked to PFZW, a pension deduction is no longer applied. Our apologies for the inconvenience.
Oct 10, 16:36 CEST

Investigating - When calculating payroll slips that include WAZO benefits in collective labor agreements linked to PFZW, a pension deduction is applied. We are currently investigating the cause of this issue. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.
Oct 3, 11:27 CEST

Exact Online Fiscaal/ Jaarrekening – Delayed website response on https://app.fiscaalgemak.nl/ (NL)

Resolved - This incident has been resolved.
Oct 10, 13:40 CEST

Investigating - We are currently experiencing significant delays in our website response time on https://app.fiscaalgemak.nl/. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Oct 10, 11:53 CEST

Exact Online Fiscaal – Unable to login to https://start.fiscaalgemak.nl/ (NL)

Resolved - This incident has been resolved.
Oct 10, 10:18 CEST

Investigating - It is currently not possible to log in to Exact Online Fiscaal via the URL https://start.fiscaalgemak.nl/. We are investigating this issue.

Clients that are not linked to One Exact Identity can still login using an incognito window via the direct URL https://app.fiscaalgemak.nl/ or https://app2.fiscaalgemak.nl or https://app3.fiscaalgemak.nl. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Oct 10, 10:14 CEST

Oct 9, 2024

Exact Online - Employees menu not available (NL)

Resolved - This issue has been fixed and the menu options are back where they used to be. Our apologies for the inconvenience.
Oct 9, 08:32 CEST

Identified - The issue has been identified, and a fix is being developed.
Oct 7, 10:11 CEST

Investigating - You may experience that the [Employees] tab in your Exact Online menu is missing. We are currently investigating this issue.

Please note that users in a Manufacturing license can still access their employee data by navigating to [Master data - Employees - Overview]

We will post regular updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 7, 09:20 CEST

Oct 8, 2024

Oct 7, 2024

Exact Online - Automatic approval for purchase entries (UK/DE)

Resolved - The incident has been resolved.
Oct 7, 16:33 CEST

Monitoring - The issue has been resolved for entries which were created from Monday September 30th onwards. Invoice approval works as intended again. Please be aware that entries which were created between September 16th and September 29th can still be shown in the ‘select payment’ screen without passing the approval steps. Please review them before processing the payment(s). Our apologies for the inconvenience.
Oct 2, 15:56 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 27, 15:45 CEST

Investigating - You may experience that purchase entries do not need to be approved, and can be paid immediately after entry. Affected entries state that "Invoices which are not paid electronically are exempt from approval" in the Invoice status tab. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 25, 16:54 CEST

Boekhoud Gemak/Multivers - Logging in not possible (NL)

Resolved - This incident has been resolved.
Oct 7, 14:46 CEST

Investigating - You may experience an issue when logging in to Boekhoud Gemak or Multivers Online. An error will be displayed saying "Licentie is verlopen" or "Toegangsfout voor gebruiker." We are currently investigating the issue. Please note that you may be able to log in when using another browser session. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 7, 08:55 CEST

Oct 6, 2024

No incidents reported.

Oct 5, 2024

Exact Boekhoud Gemak - Entry error for user (NL)

Resolved - The issue has been identified and a fix has been implemented. You are again able to log in to Exact Boekhoud Gemak without errors. Apologies for the inconvenience.
Oct 5, 21:13 CEST

Investigating - When logging in to Multivers Online/Boekhoud Gemak you may experience an error after logging in. We are investigating the issue. When there are updates we will notify you through this page. Apologies for the inconvenience.
Oct 5, 20:24 CEST

Oct 4, 2024