Exact Online -   in e-mail subject when sending documents (Global)
Identified - The issue is caused by reference fields in the subject of the e-mail text layout. To work around the issue, you can copy your e-mail text layout and remove the reference fields in the subject. When you leave the subject entirely empty you do get a reference number without extra characters as email subject. In the meantime we are working on a structural fix. As soon as the issue has been resolved, you can switch back to your original e-mail text layout.
Sep 03, 2025 - 12:20 CEST
Investigating - It is possible that the e-mail subject has ‘ ’ in it when sending documents from Exact Online. This includes, but is not limited to invoices, quotations, sales orders, purchase orders, delivery notes and shop orders. We are investigating the issue. This page will be updated once more information becomes available. Our apologies for the inconvenience.
Sep 03, 2025 - 09:24 CEST
Exact Reeleezee - Bank import failures for KNAB 1.0 bank account connection (NL)
Identified - The issue has been identified and a fix is being implemented.
Sep 03, 2025 - 10:07 CEST
Investigating - Bank import files which are loaded in via KNAB 1.0 bank account connections are not being processed correctly. This results in an import failure status, and no transactions are loading in. For now, you could already process entries and invoices linking them to the related bank transactions when a solution is communicated. When an update is available, we will inform you. Our apologies for inconvenience.
Sep 03, 2025 - 10:07 CEST
Exact Online Annual Reporting - Eliminations are not saved in Annual Report
Update - We are continuing to investigate this issue.
Sep 03, 2025 - 11:00 CEST
Investigating - You may encounter that eliminations created in the consolidation statement are not saved in an Annual Report. This issue does not affect the Annual Report (New). We are investigating this issue and will update this page as soon as more information is available. Our apologies for the inconvenience.
Sep 03, 2025 - 10:59 CEST
Exact Online - UBO's in Company screening are filled in incorrectly (BE)
Identified - You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and we are investigating possible solutions. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 08, 2025 - 11:19 CEST
Exact Online - Oops error when manually importing bank statements (BE)
Identified - The issue has been identified and a fix is being implemented.
Sep 02, 2025 - 13:01 CEST
Investigating - You may get an Oops error when manually importing bank statements in Exact Online. We are investigating the issue. Our apologies for the inconvenience.
Sep 01, 2025 - 14:29 CEST
Exact Online - API links for linked clients revoked (NL/BE)
Identified - The issue has been identified and a fix is being implemented.
Sep 02, 2025 - 12:59 CEST
Investigating - You may experience that the API links for linked clients are revoked. You are able to restore these links. We are currently investigating the cause of this issue. When an update is available, we will inform you. Our apologies for the inconvenience.
Aug 29, 2025 - 13:14 CEST
Exact Online Payroll - Minimum holiday pay not updated in pensionable salary in Metalektro (NL)
Investigating - In employment conditions group NL-1001 Metalektro, the minimum holiday is pay not updated in the pensionable salary calculation. For employees eligible for the minimum holiday pay, the pensionable salary is therefore too low. We are working on a solution. Our apologies for the inconvenience.
Sep 01, 2025 - 12:48 CEST
Exact Online Payroll - Supplemental birth leave allowance paid at wrong rate (NL)
Identified - The issue has been identified and a fix is being implemented.
Aug 27, 2025 - 16:18 CEST
Investigating - The supplementary payment for additional birth leave (Aanvulling uitkering aanvullend geboorteverlof) is currently being paid at the wrong rate for percentages higher than 70% and lower than 100%. We are working on a solution. Our apologies for the inconvenience.
Aug 22, 2025 - 11:04 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Degraded Performance
Exact Online Fiscaal Operational
Exact Online Jaarrekening Degraded Performance
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact API Degraded Performance
Bank links / PSD2 Degraded Performance
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Exact Online Fiscal and Annual Reporting - Scheduled Maintenance on the 6th of September (NL) Sep 6, 2025 21:00 - Sep 7, 2025 00:00 CEST

Exact Online Fiscal and Annual Reporting will be undergoing scheduled maintenance on Saturday the 6th of September between 21:00–00:00 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Posted on Sep 01, 2025 - 15:19 CEST

Exact HR&SG - Maintenance on 9, 10 and 11 September between 4:00 and 5:30AM CEST Sep 9, 2025 04:00 - Sep 11, 2025 05:30 CEST

Due to planned maintenance HR & Salaris Gemak will be unavailable on Wednesday 9-9-2025, Thursday 10-9-2025 and Friday 11-9-2025 between 4:00 and 5:30AM CEST. Our apologies for the inconvenience.
Posted on Aug 28, 2025 - 09:03 CEST

Exact Online - Temporary Disruption CoC-based account creation and validation (NL) Sep 9, 2025 04:00 - Sep 11, 2025 04:00 CEST

Due to an update from our data provider, Chamber of Commerce-based account creation and validation will be unavailable on September 9 and 10.
Posted on Sep 04, 2025 - 16:02 CEST

Exact Proquro – Mail server maintenance Sep 11, 2025 03:30-04:30 CEST

We will be undergoing maintenance for the Exact Proquro mail service on September 11th from 3:30 AM – 4:30 AM CEST. During this maintenance you will not be able to send or receive emails on mail.proquro.net. Our apologies for the inconvenience.
Posted on Sep 04, 2025 - 09:27 CEST
Sep 4, 2025
Exact Online Premium – Exact Online Premium not available (NL)
Resolved - The issue has been resolved. Exact Online Premium is available again. Our apologies for the inconvenience.
Sep 4, 16:51 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 16:22 CEST
Investigating - Currently you may experience performance issues or a message ‘Login page not available’ in Exact Online Premium. We are investigating the issue. Our apologies for the inconvenience.
Sep 4, 16:06 CEST
Sep 3, 2025
Exact Online Payroll – Irregularity allowance calculated over hourly rate instead of gross salary in Binnenscheepvaart (NL)
Resolved - The issues in the calculation have been fixed. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.
Sep 3, 09:58 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 27, 16:18 CEST
Investigating - In employment conditions group NL-2201 Binnenscheepvaart, the irregularity allowance ("onregelmatigheidstoeslag") is calculated over the hourly rate instead of the gross salary. We are working on a solution. Our apologies for the inconvenience.
Aug 5, 16:53 CEST
Exact Online Payroll – HOP premium base should not be influenced by pension in Horeca (NL)
Resolved - The issues in the calculation have been fixed. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.
Sep 3, 09:57 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 27, 16:17 CEST
Investigating - In employment conditions group NL-3301 Horeca- en Aanverwante Bedrijf, the HOP premium base should be calculated over the social security wage before pension calculation and not be influenced by the pension premium. We are working on a solution. Our apologies for the inconvenience.
Aug 8, 13:25 CEST
Sep 2, 2025
Exact Online - Delayed CODA statements for BNP (BE)
Resolved - This issue has been resolved. All BNP statements have been delivered by Codabox. Our apologies for the inconvenience.
Sep 2, 15:54 CEST
Investigating - You may experience a delay in the Codabox bank statements for BNP. Codabox is currently investigating this issue. Our apologies for the inconvenience.
Sep 2, 09:41 CEST
Exact Online Fiscaal - Not Possible to retrieve VIA-data from Tax Authorities (NL)
Resolved - This issue has been resolved by the Tax Authority and it is now possible to retrieve the VIA data again. Our apologies for the inconvenience.
Sep 2, 09:51 CEST
Identified - To clarify, this issue has been identified and the Tax authorities are working on a fix from their side. Once we have more information we will update this page.
Sep 1, 12:37 CEST
Investigating - The Tax Authority (Belastingdienst) currently has an issue making it impossible to retrieve VIA-data. They are working on a solution. We will inform you when an update is available. Our apologies for the inconvenience.
Sep 1, 10:57 CEST
Update - We are continuing to work on a fix for this issue.
Sep 1, 10:50 CEST
Identified - The Tax Authority (Belastingdienst) currently has an issue making it impossible to retrieve VIA-data. They are working on a solution. We will inform you when an update is available. Our apologies for the inconvenience.
Sep 1, 10:50 CEST
Sep 1, 2025
Exact Online - Company screening unavailable (NL/BE)
Resolved - This issue has been resolved and the screening can now be completed in full. If the white screen still appears, it may help to refresh the session by logging out and logging back in, and then trying again. Our apologies for the inconvenience.
Sep 1, 10:37 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 29, 16:46 CEST
Investigating - When trying to confirm the company screening a 503 error or white screen is shown. We are working on a solution. Our apologies for the inconvenience.
Aug 29, 10:44 CEST
Aug 31, 2025

No incidents reported.

Aug 30, 2025
Exact Online - Scheduled maintenance on August 30th
Completed - The scheduled maintenance has been completed.
Aug 30, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 19:00 CEST
Scheduled - You may experience reduced performance on Saturday, August 30th between 19:00 - 21:00 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Aug 28, 16:04 CEST
Aug 29, 2025
Exact Online - Not verified as Legal representative when completing Peppol registration (BE)
Resolved - This issue has been resolved. You won't get an invalid error that you are not verified as the Legal representative of your company anymore when you want to complete the registration by signing via Itsme. If the match can't still be verified, the responsible team will contact you. Our apologies for the inconvenience.
Aug 29, 16:13 CEST
Monitoring - We have implemented a solution and we are monitoring the results. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 27, 13:53 CEST
Identified - You may get an error that you are not verified as the Legal representative of your company when you want to complete the Peppol registration by signing via Itsme. We have identified the issue and we are working on a solution. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 8, 11:20 CEST
Exact Online - Knab 1.0 bank statements delayed (NL)
Resolved - This issue has been resolved. All statements for the 1.0 bank links are delivered. Our apologies for the inconvenience.
Aug 29, 15:25 CEST
Monitoring - All statements for the 1.0 bank links are delivered by Knab and we are monitoring the results. We will update this page as soon as more information becomes available.
Aug 29, 12:58 CEST
Update - For Reeleezee, this issue has been resolved. We are working to fix the issue for Exact Online as soon as possible.
Aug 28, 09:19 CEST
Identified - The issue has been identified and we are working on a solution. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 27, 09:07 CEST
Investigating - The Knab bank statements for the 1.0 bank link are not delivered yet. Knab PSD2 bank links are not affected. We are investigating this issue. Our apologies for the inconvenience.
Aug 26, 09:13 CEST
Exact Proquro – Mail server maintenance
Completed - The scheduled maintenance has been completed.
Aug 29, 04:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 03:30 CEST
Scheduled - We will be undergoing maintenance for the Exact Proquro mail service on August 29th from 3:30 AM – 4:30 AM CEST. During this maintenance you will not be able to send or receive emails on mail.proquro.net. Our apologies for the inconvenience.
Aug 22, 10:16 CEST
Aug 28, 2025
Exact Online Fiscal and Annual reporting - Declarations rejected with message 'Could not contact MessageExpresse'
Resolved - The issue has been resolved and declarations can be submitted again. Rejected declarations need to be manually resubmitted. Our apologies for the inconvenience.
Aug 28, 13:29 CEST
Monitoring - We have implemented a solution and we are monitoring the results.
Aug 28, 13:08 CEST
Investigating - Exact Online Fiscal and Annual reporting - Declarations rejected with message 'Could not contact MessageExpresse'

You might see that declarations send to external portals are rejected with the following message: 'Could not contact MessageExpresse'. We are investigating the issue and will update once more information is available. Our apologies for the inconvenience.
Aug 28, 12:03 CEST
Exact Online - ING 1.0 bank statements are delayed (NL)
Resolved - This issue has been resolved. All statements have been delivered. Our apologies for the inconvenience
Aug 28, 08:46 CEST
Monitoring - We have implemented a fix and we are monitoring the results, We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 27, 08:50 CEST
Investigating - The bank statements for the ING 1.0 bank link are not delivered yet. ING PSD2 bank links are not affected. We are investigating this issue. Our apologies for the inconvenience.
Aug 27, 08:35 CEST
Aug 27, 2025
BoekhoudGemak / Multivers Online - Logging in not possible (NL)
Resolved - The issue has been resolved and you are able to login to Exact Boekhoud Gemak or Exact Multivers Online again. Our apologies for the inconvenience.
Aug 27, 10:14 CEST
Investigating - There are currently issues when trying to login to Boekhoud Gemak and Multivers. When logging into Boekhoud Gemak it is possible you will see an error message that the administration has possibly been removed. In Multivers it is possible you will receive a Windows Script Host error message.

We are aware of these issues and are working on solving this. We will keep you updated. Our apologies for the inconvenience!
Aug 26, 12:04 CEST
Aug 26, 2025
Aug 25, 2025
Exact Online / Reeleezee - Knab 1.0 bank statements delayed (NL)
Resolved - This issue has been resolved. All statements for the 1.0 bank links are delivered. Our apologies for the inconvenience.
Aug 25, 11:58 CEST
Identified - Knab has identified the issue and is working on a solution. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 20, 10:27 CEST
Investigating - The Knab bank statements for the 1.0 bank link are not delivered yet. Knab PSD2 bank links are not affected. We are investigating this issue. Our apologies for the inconvenience.
Aug 19, 09:03 CEST
Aug 24, 2025

No incidents reported.

Aug 23, 2025
Exact Online - Scheduled maintenance on August 23rd
Completed - The scheduled maintenance has been completed.
Aug 23, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 19:00 CEST
Scheduled - You may experience reduced performance on Saturday, August 23rd between 19:00 - 21:00 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Aug 22, 15:48 CEST
Aug 22, 2025
Exact Online Premium - Degraded performance through various menu paths (NL)
Resolved - This issue has been resolved and the performance of Exact Online Premium is back to normal again. Our apologies for the inconvenience.
Aug 22, 17:00 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 22, 11:11 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 22, 10:56 CEST
Investigating - You may experience degraded performance through various menu paths. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 22, 10:38 CEST
Aug 21, 2025
Exact Online API - Delay in webhooks for Accounts (Global)
Resolved - This issue has been resolved. We are not experiencing a delay in the execution of webhooks for the topic accounts anymore. Webhook messages for accounts have not been delivered from 21 August 4:00am CEST to 21 August 01:00pm CEST. These messages will not be delivered retroactively and this data needs to be resynchronised. Our apologies for the inconvenience.
Aug 21, 14:15 CEST
Investigating - We are currently experiencing a delay in the execution of webhooks for the topic Accounts. Our apologies for the inconvenience.
Aug 21, 10:48 CEST
← Incident History Powered by Atlassian Statuspage