Exact System Status

Exact Boekhoud Gemak - Accessing administrations in Boekhoud Gemak not possible (NL)

Investigating - You may experience issues accessing your administrations in Boekhoud Gemak. After logging in you will see an error message stating "Licence is expired". If you have access to Multivers Online as well you can solve this by saving your user settings through Beheer | Gebruikers. In other cases please contact Support for a solution. We are investigating the issue. Our apologies for the inconvenience."
Dec 17, 2025 - 12:29 CET

Exact Online / Exact Winbooks – Code 599 error when activating Peppol registration (BE)

Update - We are continuing to monitor the results. It might take some time before you can retry the Peppol registration. We will update this page as soon as more information becomes available.
Dec 17, 2025 - 11:55 CET

Monitoring - We have implemented a fix and we are monitoring the results.
Dec 17, 2025 - 10:51 CET

Investigating - You may experience a Code 599 error stating that 'you are not successfully registered because your identifier is registered elsewhere.' while registering for Peppol, even when you are not registered elsewhere. We are investigating the issue. Our apologies for the inconvenience.
Dec 17, 2025 - 10:26 CET

Exact Online - Not possible to reset 2FA for non-OEI users by users already migrated to One Exact Identity (Global)

Investigating - Currently it is not possible to reset the two factor authentication code for users who have not yet migrated to One Exact Identity by a user who already uses One Exact Identity as login method. We are investigating the issue. Our apologies for the inconvenience.
Dec 17, 2025 - 09:53 CET

Exact ELIS - Microsoft Message Queuing fails after Microsoft security updates.

Investigating - After recent Windows updates, there are issues with the working of the Microsoft Message Queuing (MSMQ). Due to these issues Exact ELIS is unable to function. These issues are occurring after installing the following Windows updates:
- KB5071544 (Windows Server 2019 & Windows 10 version 1809)
- KB5071543 (Windows Server 2016 & Windows 10 version 1607)
- KB5071546 (Windows 10 version 22H2 & Windows 10 version 21H2)

The issue is under investigation. Additional information will be shared as soon as it becomes available.
Dec 16, 2025 - 14:32 CET

Exact Cloud Services - Microsoft Message Queuing fails after Microsoft security updates.

Exact Online - QR code for Exact payment link does not work in PDF document (NL)

Identified - The issue has been identified and we are working on a fix. As a workaround you can (temporarily) add the 'Pay now' button to the e-mail text layout. Your customers are still able to complete the payment process through this button.
Dec 16, 2025 - 14:13 CET

Investigating - We are currently experiencing an issue with generating QR codes for the Exact Payment link in PDF documents. The QR code on your sent invoice currently does not link to the payment page and therefore your customers are not able to use this code to complete their payments. We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.
Dec 15, 2025 - 10:12 CET

Exact Online Jaarrekening - 2022 annual reports may be rejected with an error message (NL)

Identified - You may receive an ALS 100 error message when submitting 2022 annual reports. The full error message you may receive is: ‘ALS100 - The request does not meet the interface specifications and therefore cannot be processed by Digipoort. The following error has occurred: The XBRL you provided does not match the specified message type’. The issue has been identified and a fix is being implemented.
Dec 16, 2025 - 09:43 CET

Exact Officient - Error while requesting leave (NL)

Investigating - You may hit an error 'Limit reached for the request calendar days' while requesting leave in Exact Officient using priority rules. This only affects Exact Officient users in the Netherlands. We are investigating this issue. Our apologies for the inconvenience.
Dec 15, 2025 - 09:41 CET

Exact Online Fiscaal - Resubmit OWR returns submitted before 13-11 with fiscal partners

Monitoring - Update: We want to remind you to take action and resubmit the affected 'Opgaaf Werkelijk Rendement' (OWR) returns as soon as possible. If this applies to you, the administrators received a reminder email, 1st of December, with further information. Please refer to this email.
Dec 01, 2025 - 13:33 CET

Identified - We would like to inform you that, following consultation with the Tax Authorities, it has become apparent that when a single joint OWR return has been submitted, OWR returns do not include a separate XBRL file for the fiscal partner, which the Tax Authorities do expect. The 'Opgaaf Werkelijk Rendement' (OWR) with fiscal partner must therefore be resubmitted. If you have not done this yet, we advise you to resubmit it as soon as possible.

If this applies to you, the administrators received an email today, 17th of November, with further information. Please refer to this email. Our apologies for the inconvenience.
Nov 17, 2025 - 15:18 CET

Exact Online Degraded Performance

Exact Online Premium Degraded Performance

Exact Online Payroll & HR Operational

Exact Online Fiscaal Degraded Performance

Exact Online Jaarrekening Degraded Performance

Exact Online Collaboration Operational

Exact Online Project Management Operational

Exact Online Bouw Operational

Exact Cloud Services Partial Outage

Exact Globe+ Operational

Exact Globe Next Operational

Exact Synergy Partial Outage

Exact Financials Operational

Exact Proquro Operational

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Degraded Performance

Exact HR & Salaris Gemak Operational

Exact Multivers Operational

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Operational

Exact Winbooks Degraded Performance

Exact Officient Degraded Performance

Exact Venice Operational

Exact Gripp Operational

Exact Horeko Operational

Exact API Operational

Bank links / PSD2 Degraded Performance

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 18, 2025

No incidents reported today.

Dec 17, 2025

Unresolved incidents: Exact Boekhoud Gemak - Accessing administrations in Boekhoud Gemak not possible (NL), Exact Online / Exact Winbooks – Code 599 error when activating Peppol registration (BE), Exact Online - Not possible to reset 2FA for non-OEI users by users already migrated to One Exact Identity (Global).

Dec 16, 2025

Exact Globe+ - Error during E-invoicing subscription.

Resolved - This incident has been resolved. It is now possible to continue with the E-invoicing subscription.
Dec 16, 10:07 CET

Investigating - When clicking on the “Register for / Manage your Electronic Invoicing Service” button in the Company Data Setting of Exact Globe+, the error “‘Status’:500, ‘Code’: 0, ‘Message’: ‘ParticipantID not allowed to change once the subscription status is active” can appear.
We are aware of the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Dec 5, 11:58 CET

Dec 15, 2025

Exact Online - ING statements (1.0 links) not delivered yet (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 15, 13:31 CET

Investigating - The bank statements for ING 1.0 bank links are not delivered yet. We are investigating this issue. When an update is available, this page will be updated. Our apologies for the inconvenience.
Dec 14, 09:35 CET

Exact Online - Password reset may require 2FA for users not migrated to One Exact Identity (Global)

Resolved - This issue has been resolved and you can request a new password without being required to fill in the 2FA code, while no 2FA code has been set.

You can set a new password by following these steps:
1. Go to start.exactonline.nl/start.exactonline.be
2. Enter your username
3. Click on 'Continue'
4. Click on 'Forgot password'
5. Enter your username and email address and click on 'Send'
6. Click on the link you receive in the email.
7. Set a password

Our apologies for the inconvenience.
Dec 15, 10:44 CET

Identified - We have identified the issue and we are working on a fix.
Dec 12, 11:44 CET

Investigating - You may experience that a 2fa code is required to reset the password of a user who has not migrated to One Exact Identity yet, while no 2fa code has been registered. This can occur at least in the following situations:
- The password link for a new user has expired and a new password is requested through the 'forgot password' hyperlink on the login page
- When using the link in the invitation e-mail a new user immediately needs to fill in a 2fa code

We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.
Dec 8, 14:56 CET

Dec 14, 2025

Dec 13, 2025

No incidents reported.

Dec 12, 2025

Exact Online - 'Process management | To be processed' unavailable (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 12, 10:24 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 12, 10:01 CET

Investigating - The overview 'Process management | To be processed' in Accounting for Accountancy licenses in The Netherlands currently shows 'no data found' instead of the actual number of entries to be processed. We are investigating this issue. Our apologies for the inconvenience.
Dec 12, 09:31 CET

Dec 11, 2025

Exact Online Fiscaal - No XBRL generated when submitting declaration to an external portal for approval (NL)

Resolved - This issue has been resolved. All XBRL's have been generated and sent to the external portal. Our apologies for the inconvenience.
Dec 11, 16:09 CET

Identified - You may experience that no XBRL file is generated for declarations you have submitted for approval to an external portal. Due to this the declaration is not visible in the external portal. We have identified the issue and we are working on a fix. Our apologies for the inconvenience.
Dec 11, 15:41 CET

Exact Online - Duplicate transaction import via Exact PSD2 link for ING (BE)

Resolved - This issue has been resolved. Please note that the implemented fix only applies on new bank statements. Duplicate transactions which were already imported before the fix need to be deleted manually. Our apologies for the inconvenience.
Dec 11, 12:06 CET

Monitoring - We have implemented a fix and we are monitoring the results.
Dec 11, 09:55 CET

Identified - The issue has been identified and we are working on a fix.
Nov 28, 15:20 CET

Investigating - You may experience that (some) transactions are imported twice when you use an Exact PSD2 bank link for ING in the Belgium legislation of Exact Online. The duplicate transactions show up in consecutive bank entries. We are investigating the issue. Once more information becomes available we will update this page. Our apologies for the inconvenience.
Nov 26, 15:56 CET

Dec 10, 2025

Exact Online Fiscaal and Jaarrekening - Collaboration module is unavailable (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 10, 16:01 CET

Investigating - The collaboration module may not be displaying any content. This only applies to the APP1 environment. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Dec 10, 15:30 CET

Exact Online - Not possible to complete company screening or Peppol registration via itsme (BE)

Resolved - This issue has been resolved and itsme is working as intended again. Company screenings and Peppol registrations can therefore be completed again. Our apologies for the inconvenience.
Dec 10, 12:12 CET

Identified - Due to an outage at itsme, it is currently not possible to complete the company screening. Please note: the Peppol registration can also be completed through a €0.01 payment. itsme is actively working on a solution to resolve the issue as soon as possible. Our apologies for the inconvenience.
Dec 10, 10:45 CET

Exact Online Fiscaal - The “latente belasting” is not included in the gift tax declaration (NL)

Resolved - This issue has been resolved. The calculation of the “latente belasting” is included in the gift tax declaration. the Our apologies for the inconvenience.
Dec 10, 08:47 CET

Identified - The issue has been identified and we are working on a fix.
Dec 9, 14:21 CET

Investigating - The “latente belasting” is not included in the gift tax declaration. As a result, the outcome of the payable or receivable gift tax is different than you would expect. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Dec 8, 09:38 CET

Exact Online Premium - Statements via Exact PSD2-bank links are not imported yet (NL)

Resolved - This issue has now been resolved and all statements have been imported. Our apologies for the inconvenience.
Dec 10, 08:45 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 9, 13:03 CET

Investigating - You may experience that the statements of your Exact PSD2-bank links in Exact Online Premium have not been imported yet. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.
Dec 9, 11:56 CET

Dec 9, 2025

Exact Gripp - HTTP error 500 when logging in into Exact Gripp (NL)

Resolved - This issue has been resolved and Exact Gripp is available again. Our apologies for the inconvenience.
Dec 9, 19:01 CET

Investigating - You may experience that Exact Gripp is currently unavailable. We are investigating the issue. Our apologies for the inconvenience.
Dec 9, 16:38 CET

Exact Online Fiscaal and Jaarrekening - Collaboration module is unavailable (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 9, 18:48 CET

Exact Online - Missing statements via Exact PSD2 link for KBC (BE)

Resolved - The issue has been resolved by KBC. Affected statements have been imported with a delay. Our apologies for the inconvenience.
Dec 9, 17:04 CET

Investigating - You may experience missing bank statements via the Exact PSD2 link for KBC. KBC is currently investigating this issue. Our apologies for the inconvenience.
Dec 3, 09:19 CET

Exact Reeleezee - Unable to create a subscription (NL)

Resolved - This issue has been resolved. Signing up for a trial or paid subscription using the sign-up forms on our website is possible again. Our apologies for the inconvenience.
Dec 9, 16:52 CET

Investigating - It is currently not possible to sign up for a trial or paid subscription using the sign-up forms on our website. A captcha validation error occurs after filling in the form and clicking on the sign up button below the form. We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.
Dec 9, 09:40 CET

Exact Online Premium - Messages sent to the digital postbox are not received in Exact Online (NL)

Resolved - This issue has been resolved, and all previously sent documents are processed successfully. Please refrain from resubmitting documents. Our apologies for the inconvenience.
Dec 9, 15:38 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 9, 14:14 CET

Investigating - You may experience that mails sent to the digital postbox are not received in Exact Online. Please note that this only affects Exact Online Premium. We are investigating the issue. Our apologies for the inconvenience.
Dec 9, 12:14 CET

Dec 8, 2025

Multivers on premise – Registrations for PEPPOL cannot be completed (BE)

Resolved - The issues have been resolved and registering for PEPPOL is possible again. Our apologies for the inconvenience.
Dec 8, 16:25 CET

Identified - We are currently not able to complete your Peppol registration. When trying to register for PEPPOL in a Belgian administration, you will see the following error message “Subscription data for RowKey: (number) not found.” We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Nov 18, 14:47 CET

Exact Online Fiscaal and Jaarrekening - Collaboration module is unavailable (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 8, 16:05 CET

Exact Online Bouw - Currently unavailable (NL/BE)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 8, 13:49 CET

Update - The maintenance is finished and Exact Bouw is available again. We are monitoring the results of the maintenance.
Dec 8, 11:16 CET

Update - Due to last weekend's maintenance, the project overview in the mobile app is currently not loading any data for some users. This issue can be resolved by clearing the app cache in your phone's settings.
Dec 8, 10:08 CET

Monitoring - The maintenance is finished and Exact Bouw is available again. We are monitoring the results of the maintenance.
Dec 8, 07:01 CET

Identified - Currently we are performing unplanned maintenance to Exact Online Bouw. We expect Exact Online Bouw to be available again on Monday December 8th 7:00 CET. Once an update is available we will update this page.
Dec 6, 14:15 CET

Investigating - Exact Online Bouw is currently unavailable in both the Netherlands and Belgium. We are investigating this issue. Our apologies for the inconvenience.
Dec 5, 15:34 CET

Exact Online Fiscaal - An error message may occur when submitting an OWR declaration (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 8, 09:11 CET

Identified - The issue has been identified and a fix is being implemented.
Dec 5, 11:50 CET

Investigating - You may receive the error message "An error occurred at 'XXX', rows 1 and 2 are the same" when submitting an OWR declaration. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Dec 5, 09:12 CET

Dec 7, 2025

Exact Online - Belfius PSD2 unavailable due to scheduled maintenance (BE)

Completed - The scheduled maintenance has been completed.
Dec 7, 18:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 23:30 CET

Scheduled - Due to scheduled maintenance at Belfius, PSD2 services will not be available from Saturday December 6th 11:30 PM to Sunday December 7th 6:00 PM (CET). During this timeframe it will not be possible to send payments through the automatic PSD2 bank link for Belfius. Statements will be imported with a delay. Our apologies for the inconvenience.
Nov 27, 13:06 CET

Exact Online Fiscaal en Jaarrekening - Scheduled Maintenance on the 6st of December (NL)

Completed - The scheduled maintenance has been completed.
Dec 7, 00:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 21:00 CET

Scheduled - Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 6st of December between 21:00–00:00 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Dec 5, 11:25 CET

Dec 6, 2025

Dec 5, 2025

Exact API - Not able to synchronize data between Scan Sys ImageCapture and Exact Online (Global)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 5, 11:48 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 16:18 CET

Identified - Currently, it is not possible to synchronize data between Scan Sys ImageCapture and Exact Online. We have identified the issue and we are working on a solution together with Scan Sys. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 30, 20:55 CET

Exact Online - Oops error when importing price list (Global)

Resolved - This issue has been resolved, and it is now possible to import price lists again. Our apologies for the inconvenience.
Dec 5, 09:22 CET

Identified - The issue has been identified and we are working on a fix.
Dec 4, 08:21 CET

Investigating - You may experience an Oops error when importing a price list. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Dec 3, 13:44 CET

Exact Online Payroll - Error 'Fout - RedenEindeDienstverband' when creating payroll tax return (NL)

Resolved - This issue has been resolved and the return can now be created and submitted. Our apologies for the inconvenience.
Dec 5, 08:55 CET

Identified - The issue has been identified and a fix is being implemented.
Dec 4, 16:15 CET

Investigating - When you have ended an employment throughout 2025, you will receive an error message when creating the payroll tax return: ‘Fout - RedenEindeDienstverband’. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Dec 3, 11:00 CET

Dec 4, 2025

Exact Globe+ - Using a Polish Legislation license it is not possible to import financial entries via the XML module.

Resolved - This incident is resolved in Exact Globe+ Release 505SP7. If the software was updated to this service pack before the 4th of December 2025, a new update to Release 505SP7 can be done to receive the solution in the installation.
Our apologies for the inconvenience.
Dec 4, 08:29 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 12:49 CET

Investigating - In Exact Globe+ Release 505SP7 it is not possible to import financial entries via the XML import function for administrations using the Polish Legislation. After an import, the message “Error during posting: Object reference not set to an instance of an object” will be shown.
We are working on a solution and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Dec 2, 11:27 CET