Investigating - The pension declarations to PFZW are currently not filled correctly. You will notice the amount to be 0. This affects all employment conditions groups linked to PFZW. Refrain from sending pension declarations to PFZW until further notice. We are investigating this issue. Our apologies for the inconvenience.
Jan 23, 2026 - 16:26 CET
Jan 23, 2026 - 16:26 CET
Identified - Currently, bank and cash entries are not visible in the VAT checklist. The entries are still included in the VAT returns and the entries are also included in the VAT overview. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Jan 22, 2026 - 09:26 CET
Jan 22, 2026 - 09:26 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 2026 - 13:55 CET
Jan 23, 2026 - 13:55 CET
Update - This is a known global issue which remains under investigation.
As a workaround you can try to connect to the webclient instead of the WindowsApp, via the following URL https://client.wvd.microsoft.com/arm/webclient/index.html
This has the limitations listed below, but should give a stable connection:
1. Only print to PDF is available. No redirected printers are available.
2. No multi monitor support
3. Limited copy paste options
This page will be updated as soon as more information becomes available.
Jan 22, 2026 - 12:48 CET
As a workaround you can try to connect to the webclient instead of the WindowsApp, via the following URL https://client.wvd.microsoft.com/arm/webclient/index.html
This has the limitations listed below, but should give a stable connection:
1. Only print to PDF is available. No redirected printers are available.
2. No multi monitor support
3. Limited copy paste options
This page will be updated as soon as more information becomes available.
Jan 22, 2026 - 12:48 CET
Investigating - You may experience a 'connection paused'-error while working with Exact Cloud Services, which results in the session freezing. We are investigating this issue. Please be advised to save your work often to ensure minimal effects. Our apologies for the inconvenience.
Jan 16, 2026 - 20:07 CET
Jan 16, 2026 - 20:07 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 2026 - 13:23 CET
Jan 23, 2026 - 13:23 CET
Investigating - You may get an error "An error has occurred when sending e-invoices. Not all invoices were sent" when you are trying to send E-invoices in Exact Multivers Online. As a workaround you can close and reopen the administration and click step 5 in the menu for registering E-invoice accounts. You may have to repeat this step when the error reoccurs. We are investigating the issue. Our apologies for the inconvenience."
Jan 05, 2026 - 12:36 CET
Jan 05, 2026 - 12:36 CET
Exact HR & Salaris Gemak – Error Pension declaration PFZW Fixed Salary is different from periode 1 (NL)
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Update - We have implemented a temporary solution which ensures you can file your pension declarations for PFZW without any errors.
Jan 09, 2026 - 15:22 CET
Jan 09, 2026 - 15:22 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 05, 2026 - 09:18 CET
Jan 05, 2026 - 09:18 CET
Investigating - After filing the PFZW pension statement you will receive an error statement from PFZW stating the fixed salary is different than the salary given in period 1. The error will be given even if no changes have occurred. We are investigating this issue that seems to occur after the last release 26.1.1.00.
Our apologies for the inconvenience.
Dec 23, 2025 - 10:45 CET
Our apologies for the inconvenience.
Dec 23, 2025 - 10:45 CET
Exact Online Payroll – Employment conditions groups linked to APG not updated for 2026 yet (NL)
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Investigating - The employment conditions groups linked to APG are not updated for 2026 yet and will not be updated in time for the calculation deadlines for the first payroll period. This affects the following employment conditions groups:
‘NL-0301a/b Bouw & Infra ‘, ‘NL-0302a/b Hellende daken’, ‘NL-0601 Timmerindustrie’, ‘NL-1801 Schoonmaak- en Glazenwassersbedrijf’, ‘NL-4501 Woondienst’, ‘NL-5701a/b Afbouw’, ‘NL-5801a/b Bitumineuze en Kunststof Dakbedekkingsbedrijven’ and ‘NL-6001 Natuursteen Vakwerkbedrijven in de Bedrijfstak’.
Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period.
The tax settings are up to date for all employment conditions groups. Processing the first payroll period with the current settings has limited impact on the tax declaration, which will be corrected automatically in the next payroll tax declaration after the retroactive correction.
We are working on updating the employment conditions groups as soon as possible. This page will be updated when new information becomes available. Our apologies for the inconvenience.
Jan 22, 2026 - 11:38 CET
‘NL-0301a/b Bouw & Infra ‘, ‘NL-0302a/b Hellende daken’, ‘NL-0601 Timmerindustrie’, ‘NL-1801 Schoonmaak- en Glazenwassersbedrijf’, ‘NL-4501 Woondienst’, ‘NL-5701a/b Afbouw’, ‘NL-5801a/b Bitumineuze en Kunststof Dakbedekkingsbedrijven’ and ‘NL-6001 Natuursteen Vakwerkbedrijven in de Bedrijfstak’.
Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period.
The tax settings are up to date for all employment conditions groups. Processing the first payroll period with the current settings has limited impact on the tax declaration, which will be corrected automatically in the next payroll tax declaration after the retroactive correction.
We are working on updating the employment conditions groups as soon as possible. This page will be updated when new information becomes available. Our apologies for the inconvenience.
Jan 22, 2026 - 11:38 CET
Identified - You may experience authentication failures when you log in to a remote connection application after you have installed KB5074109 Windows security patch. This issue is affecting Azure Virtual Desktop. The issue has been identified by Microsoft. You can resolve the issue by updating to KB5077744, which was released on January 17th 2026. Our apologies for the inconvenience.
Jan 21, 2026 - 13:14 CET
Jan 21, 2026 - 13:14 CET
Exact Online Payroll - Year-end allowance reservation incorrectly added to pension base in employment conditions groups 'Gehandicaptenzorg' and 'Geestelijke Gezondheidszorg' (NL)
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Investigating - The year-end allowance reservation is currently added incorrectly to the pension base in employment conditions groups 'NL-3507 Gehandicaptenzorg' and 'NL-3506 Geestelijke Gezondheidszorg'. Other employment conditions groups related to PFZW are not affected. We are working on a solution. Our apologies for the inconvenience.
Jan 15, 2026 - 09:14 CET
Jan 15, 2026 - 09:14 CET
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