Exact Online Jaarrekening - Page for 'Equity and provisions' on 'Notes to the annual account' does not load in Jaarrekening (Nieuw)
Identified - The issue has been identified and a fix is being implemented.
Oct 02, 2025 - 16:39 CEST
Investigating - You may experience that the page 'Equity and provisions' for 'Notes to the annual accounts' does not load and stays blank in a Jaarrekening (Nieuw). We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Oct 02, 2025 - 15:17 CEST
Exact Online - Not possible to drag and drop documents in various screens (Global)
Identified - The issue has been identified and we are working on a fix.
Oct 02, 2025 - 16:34 CEST
Investigating - Currently the drag & drop functionality is not working via various menu paths in Exact Online. This includes but is not limited to sales orders, purchase orders, entries and quotations. As a workaround, you can use the hyperlink 'click to browse' to add a document. When available, you can enable the new Exact Online design by switching the toggle at the top of your screen, as the issue is not occuring in the new design. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Oct 01, 2025 - 10:27 CEST
Exact Online – Error when processing purchase invoices (US)
Identified - The issue has been identified and we are working on a fix.
Oct 02, 2025 - 16:33 CEST
Update - We are continuing to investigate this issue.
Oct 02, 2025 - 11:06 CEST
Investigating - You may get an error ‘Error 2020: Required param missing, need to supply the required value for the API – Required parameter Line.DetailType is missing in the request’ when processing purchase invoices in the USA legislation of Exact Online. We are investigating the issue. Once an update becomes available we will update this page. Our apologies for the inconvenience.
Oct 02, 2025 - 10:58 CEST
Exact Online - Delay in processing of entry proposals scanning service (Global)
Investigating - You may experience a delay in processing uploaded documents. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 02, 2025 - 09:23 CEST
Exact Online, Exact WinBooks, Exact Venice, Exact Financials - UBO's in Company screening are filled in incorrectly (BE)
Update - We are continuing to investigate this issue.
Sep 24, 2025 - 11:27 CEST
Update - We are continuing to investigate this issue.
Sep 22, 2025 - 15:04 CEST
Investigating - You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 11, 2025 - 11:02 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Operational
Exact Online Fiscaal Operational
Exact Online Jaarrekening Degraded Performance
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Degraded Performance
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Degraded Performance
Exact Officient Operational
Exact Venice Degraded Performance
Exact API Operational
Bank links / PSD2 Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

HR & Salaris Gemak - Maintenance on 08-10-2025 between 20:00 - 22:00 CEST Oct 8, 2025 20:00-22:00 CEST

Due to planned maintenance HR & Salaris Gemak will be unavailable on Wednesday 08-10-2025 between 20:00 - 22:00 CEST. Our apologies for the inconvenience.
Posted on Oct 01, 2025 - 12:07 CEST
Oct 2, 2025
Exact Online - Delay in manual approval of Peppol verification (NL)
Resolved - The delay in response time is now resolved. Please note that a manual flow is still not immediate as it takes extra checks by our colleagues. Our apologies for the inconvenience.
Oct 2, 15:37 CEST
Identified - This issue has been identified and we are working on a solution. We will update this page as soon as more information becomes available.
Sep 29, 11:29 CEST
Investigating - When entering the manual approval flow of your Peppol verification you may experience a delay in the approval of your request. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 19, 12:02 CEST
Exact Proquro - Mail server maintenance
Completed - The scheduled maintenance has been completed.
Oct 2, 04:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 03:30 CEST
Scheduled - We will be undergoing maintenance for the Exact Proquro mail service on October 2nd from 3:30 AM – 4:30 AM CEST. During this maintenance you will not be able to send or receive emails on mail.proquro.net. Our apologies for the inconvenience.
Sep 26, 13:13 CEST
Oct 1, 2025
Exact Online - Backup functionality unavailable (US)
Resolved - The backup functionality is available in the US legislation of Exact Online again. Our apologies for the inconvenience.
Oct 1, 15:01 CEST
Identified - It is currently not possible to create backups in the US legislation of Exact Online. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 30, 13:22 CEST
Exact Online Payroll - Supplemental birth leave allowance paid at wrong rate (NL)
Resolved - The issues in the calculation have been fixed. Please create a correction request for employees previously calculated with wrong amounts. Our apologies for the inconvenience.
Oct 1, 10:27 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 27, 16:18 CEST
Investigating - The supplementary payment for additional birth leave (Aanvulling uitkering aanvullend geboorteverlof) is currently being paid at the wrong rate for percentages higher than 70% and lower than 100%. We are working on a solution. Our apologies for the inconvenience.
Aug 22, 11:04 CEST
Exact Online Payroll - Minimum holiday pay not updated in pensionable salary in Metalektro (NL)
Resolved - The issues in the calculation have been fixed. Please create a correction request for employees previously calculated with wrong amounts. Our apologies for the inconvenience.
Oct 1, 10:18 CEST
Identified - The issue has been identified and we are working on a solution. We will update this page as soon as more information becomes available.
Sep 29, 11:16 CEST
Investigating - In employment conditions group NL-1001 Metalektro, the minimum holiday is pay not updated in the pensionable salary calculation. For employees eligible for the minimum holiday pay, the pensionable salary is therefore too low. We are working on a solution. Our apologies for the inconvenience.
Sep 1, 12:48 CEST
Sep 30, 2025
Sep 29, 2025
Exact Online - Not able to use Serial numbers (US)
Resolved - This issue has been resolved and you are able to use Serial numbers again. Our apologies for the inconvenience.
Sep 29, 16:29 CEST
Monitoring - A fix has been implemented and we are monitoring the results. We will update this page as soon as more information becomes available.
Sep 29, 13:33 CEST
Identified - The issue has been identified and we are working on a solution. We will update this page as soon as more information becomes available.
Sep 27, 11:00 CEST
Investigating - You may experience that the Serial property has been disabled for the items in your company and that you are not able to assign Serial numbers in transactions. This issue only occurs in the US legislation of Exact Online. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 26, 20:33 CEST
All Products - Support not reachable through phone (Global)
Resolved - The issue has been resolved. Our support department is reachable again through all channels including phone. Our apologies for the inconvenience.
Sep 29, 09:18 CEST
Investigating - Currently we are facing technical issues with the Exact Support phone lines. As a result, you are not able to call Support at this moment. Please use our alternative support options to contact support on https://support.exact.com instead. Our apologies for the inconvenience.
Sep 29, 08:32 CEST
Sep 28, 2025

No incidents reported.

Sep 27, 2025
Exact Online - Scheduled maintenance on September 27th
Completed - The scheduled maintenance has been completed.
Sep 27, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 19:00 CEST
Scheduled - You may experience reduced performance on Saturday, September 27th between 19:00 - 21:00 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Sep 26, 13:17 CEST
Sep 26, 2025
Exact Multivers - Login screen to Multivers keeps loading (NL)
Resolved - A fix has been implemented to solve the issues. Login in should not lead to any issues. If issues still occur, please contact Support so we can investigate and solve this. Our apologies for the inconvenience
Sep 26, 11:26 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 10:18 CEST
Update - We are still working on the issue.
Sep 15, 16:23 CEST
Investigating - You may experience issues with starting the Multivers app in the Windows / Remote desktop app. It keeps loading and gets stuck in the Welcome screen. We are investigating this issue. Our apologies for the inconvenience.
Sep 11, 12:01 CEST
Exact BoekhoudGemak / Multivers Online - Logging in not possible (NL)
Resolved - The issues have been resolved, logging in should be possible again now. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.
Sep 26, 10:35 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 10:00 CEST
Investigating - You may experience not being able to login to BoekhoudGemak and Multivers Online. We are investigating this issue. Our apologies for the inconvenience.
Sep 26, 08:25 CEST
Sep 25, 2025
Exact Online Fiscaal – Error 500 messages and empty tax returns after importing the tax return (NL)
Resolved - This issue has been resolved. A permanent solution has been implemented. All tax returns can be opened again. It is possible that not all information is included in the tax return. You will have to re-enter this manually. If the tax return is empty because you have created a tax return for a new year, we recommend deleting the created tax return and creating a new one so all data from the client card is included again. Our apologies for the inconvenience.
Sep 25, 09:31 CEST
Identified - A fix has been implemented for most existing returns. In some cases, you may still be experiencing issues. We are working on a permanent solution.
Sep 24, 09:19 CEST
Investigating - You may experience an error 500 message when opening a tax return after importing a back up. In some cases the back up can be opened but the tax return is empty. This can occur with importing both JSKS and XBRL file types. We are investigating this issue. Our apologies for the inconvenience.
Sep 19, 11:23 CEST
Sep 24, 2025
Exact Online Fiscaal & Jaarrekening- Performance issues in the app environment (NL)
Resolved - This issue has been resolved and the performance of the app environment is back to normal again. Our apologies for the inconvenience.
Sep 24, 20:06 CEST
Investigating - There are performance issues in our app environment. You may experience errors or long waiting times. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Sep 24, 16:25 CEST
Status page – Small enhancements to improve usability
Completed - The scheduled maintenance has been completed.
Sep 24, 14:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 13:30 CEST
Scheduled - We are planning some small enhancements to the layout of our status page in order to improve your experience. Our services will remain fully operational during this update.
Sep 23, 13:45 CEST
Exact Multivers Online - Logging in to Multivers Online not possible (NL)
Resolved - This incident has been resolved.
Sep 24, 10:49 CEST
Update - We are still working on the issue.
Sep 15, 16:22 CEST
Investigating - You may experience issues when logging in to Exact Multivers Online. This occurs either directly or after a session is ended unexpectedly. We are investigating the issue. If these issue occurs please contact Support for a workaround. Our apologies for the inconvenience.
Sep 10, 15:27 CEST
Sep 23, 2025
All products - Unable to use Exact PSD2 for Rabobank bank link to receive transactions or send payments (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Sep 23, 15:55 CEST
Monitoring - Rabobank has implemented a fix and we are monitoring the results.
Sep 23, 12:32 CEST
Identified - You are unable to use your Exact PSD2 for Rabobank bank link to receive transactions or send payments. Rabobank has identified the issue and is working on a solution. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Sep 23, 11:07 CEST
Sep 22, 2025
Exact Online – Not possible to select an account when creating a purchase- or sales entry (ES)
Resolved - The issue has been resolved. It is possible again to select a supplier/customer when entering a new purchase- or sales entry. Our apologies for the inconvenience.
Sep 22, 15:49 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 11:36 CEST
Investigating - It is not possible to select a supplier/customer when entering a new purchase- or sales entry in the Spanish legislation of Exact Online. We are investigating the issue. Once there is more information available we will update this page. Our apologies for the inconvenience.
Sep 22, 10:09 CEST
Exact Online Jaarrekening – Error 500 message when splitting a general ledger account in the trial balance (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Sep 22, 08:35 CEST
Investigating - You may experience an error 500 message when splitting a general ledger account. This only occurs when you need to fill in the field "te splitsen rekening" in the pop up window. We are investigating this issue. Our apologies for the inconvenience.
Sep 19, 11:39 CEST
Exact Online Werkprogramma - Work programs created by deleted users can no longer be opened (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Sep 22, 08:33 CEST
Investigating - You may experience error 404 messages when opening work programs. This occurs when the Work program has been created by a now deleted user. We are investigating this issue. Our apologies for the inconvenience.
Sep 19, 13:14 CEST
Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025
Sep 18, 2025

No incidents reported.

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