Exact Online – Entry number field too small in bank entry (Global)
Identified - The issue has been identified and we are working on a fix.
Oct 13, 2025 - 14:37 CEST
Investigating - You may experience that the entry number is not fully visible in the bank entry screen because the field is too narrow. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.
Oct 10, 2025 - 19:58 CEST
Exact Online - Incorrect value in return box 5F in supplementary VAT return (NL)
Identified - We have identified that the issue only occurs when you use the sending method Manual (with approval), the issue does not occur when you use a PKI certificate to send out VAT Returns via Exact Online. We are working on the solution and we will update this page as soon as more information becomes available.
Oct 13, 2025 - 10:43 CEST
Investigating - When creating a supplementary return, which is send through PKI or manual with an approval flow, the return box 5F does not take the amount already paid over the period in account. Please refrain from making a new supplementary VAT return. If you cannot wait, you can correct this issue manually by clicking on 'Edit' (upper right corner) and then add the amount in the return. We are working on a solution. Our apologies for the inconvenience.
Oct 10, 2025 - 15:23 CEST
Exact Globe Next/ Exact Globe+ - Incorrect calculation PMT pension premie when actual hours are used (NL)
Investigating - In the M&T employment conditions groups, the calculation of the pension premie is not correct when you work with actual hours in the payroll component. We are working on a solution. Our apologies for the inconvenience.
Oct 09, 2025 - 16:14 CEST
Exact Online - Notification for Peppol invoices not received (NL/BE)
Identified - You may experience that you don't receive a notification via email when you have received an invoice via Peppol, although you have enabled the setting 'Receive notifications via email' in the company settings. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Oct 08, 2025 - 09:23 CEST
Exact Online - Not possible to verify the Peppol registration without It’s Me (BE)
Investigating - It is currently not possible to verify the Peppol registration when you do not have an It’s Me account. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 08, 2025 - 09:43 CEST
Exact Cloud Services - Re-login required when switching menu options in Exact Financials
Update - We are continuing to investigate this issue.
Oct 09, 2025 - 09:13 CEST
Investigating - You may experience that a re-login is required when switching menu options in Exact Financials. We are investigating the issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience.
Oct 08, 2025 - 15:36 CEST
Exact Online, Exact WinBooks, Exact Venice, Exact Financials - UBO's in Company screening are filled in incorrectly (BE)
Update - We are continuing to investigate this issue.
Sep 24, 2025 - 11:27 CEST
Update - We are continuing to investigate this issue.
Sep 22, 2025 - 15:04 CEST
Investigating - You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 11, 2025 - 11:02 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Operational
Exact Online Fiscaal Operational
Exact Online Jaarrekening Operational
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Degraded Performance
Exact Globe+ Degraded Performance
Exact Globe Next Degraded Performance
Exact Synergy Operational
Exact Financials Degraded Performance
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Degraded Performance
Exact Officient Operational
Exact Venice Degraded Performance
Exact API Operational
Bank links / PSD2 Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 15, 2025
Exact Online Fiscaal - Calculation of OWR for 2023 and later does not take the “leegwaarde ratio” into account (NL)
Resolved - The calculation is correct. For real estate and other assets of The Netherlands, the annual rent must be entered in the fields "Rental value on January 1, 20XX" and "Rental value on December 31, 20XX." This will result in a correct calculation. Our apologies for the inconvenience.
Oct 15, 15:59 CEST
Investigating - Currently, the actual return on assets of The Netherlands in OWR 2023 and 2024 does not take into account the "leegwaarde ratio". For the years 2022 and earlier, the calculation is correct. Please wait to file your tax return until the calculation has been adjusted. We will update this page once more information is available. Our apologies for the inconvenience.
Oct 15, 14:35 CEST
Exact Online – Error when processing purchase invoices (US)
Resolved - This issue has been resolved and you will not face the error message when synchronizing purchase invoices or other type of entries via QuickBooks anymore. Our apologies for the inconvenience.
Oct 15, 12:36 CEST
Identified - The issue for the other types of entries is identified and we are working on a solution. We will update this page as soon as more information becomes available.
Oct 6, 16:47 CEST
Investigating - The issue has been resolved for purchase invoices, but you might get the same error message when synchronizing other types of entries with QuickBooks. We are currently investigating the issue again and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 6, 16:24 CEST
Monitoring - We have implemented a fix and we are monitoring the results. We will update this page as soon as more information becomes available.
Oct 6, 13:13 CEST
Identified - The issue has been identified and we are working on a fix.
Oct 2, 16:33 CEST
Update - We are continuing to investigate this issue.
Oct 2, 11:06 CEST
Investigating - You may get an error ‘Error 2020: Required param missing, need to supply the required value for the API – Required parameter Line.DetailType is missing in the request’ when processing purchase invoices in the USA legislation of Exact Online. We are investigating the issue. Once an update becomes available we will update this page. Our apologies for the inconvenience.
Oct 2, 10:58 CEST
Oct 14, 2025
Exact Boekhoud Gemak - Not able to login after migrating to One Exact Identity (NL)
Resolved - The login issues have been resolved. After logging in no unexpected error messages are shown anymore. In case you still experience issues, please contact our Support department. Our apologies for the inconvenience.
Oct 14, 16:52 CEST
Update - The login issues have been resolved. After logging in no unexpected error messages are shown anymore. In case you still experience issues, please contact our Support department. Our apologies for the inconvenience.
Oct 14, 16:52 CEST
Investigating - After the mandatory migration to One Exact Identity you may experience issues logging in to Exact Boekhoud Gemak. When logging in an error message will show stating "Unfortunately you do not have acces to Boekhoud Gemak". It is still possible to login with the portal user. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.
Oct 13, 15:21 CEST
Exact Online – Description is missing in statements imported using the Knab 1.0 bank link (NL)
Resolved - This issue has now been resolved and the 'to be completed' screen will once again display the descriptions as provided by the bank for new imports. For statements imported in the meantime, the data can be added manually via the [edit] button. Our apologies for the inconvenience.
Oct 14, 16:13 CEST
Investigating - You may experience missing descriptions in bank entries that are created by an automatic import through the KNAB bank 1.0 bank link. We are investigating the issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience.
Oct 8, 10:11 CEST
Oct 13, 2025

Unresolved incidents: Exact Online – Entry number field too small in bank entry (Global), Exact Online - Incorrect value in return box 5F in supplementary VAT return (NL).

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Exact Online - Delay in processing of entry proposals scanning service (Global)
Resolved - This issue has been resolved and there is no longer a delay in processing uploaded documents. Our apologies for the inconvenience.
Oct 10, 09:11 CEST
Identified - You may experience a delay in processing uploaded documents. This delay may last more than 24 hours. To optimize processing, you can:
- Submit smaller batches rather than large collections of documents.
- Submit invoices separately whenever possible.
- Submit documents of sufficient quality - preferably the original PDF files, not scans or photos.

Please refrain from resubmitting already submitted documents. Our apologies for the inconvenience.
Oct 8, 09:28 CEST
Oct 9, 2025
All products - Not possible to login with One Exact Identity (Global)
Resolved - The issue has been resolved. It is possible again to login with One Exact Identity. Our apologies for the inconvenience.
Oct 9, 16:22 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 15:00 CEST
Identified - The issue is caused by an outage at Microsoft Azure. Retrying may result in a successful login attempt. Microsoft is working on a fix.
Oct 9, 14:33 CEST
Update - We are continuing to investigate this issue.
Oct 9, 10:36 CEST
Investigating - You may experience issues logging in to your Exact product with One Exact Identity. As soon as possible an update becomes available, we will update this page. Our apologies for the inconvenience.
Oct 9, 10:19 CEST
Exact Online Bouw - Log in not available (NL)
Resolved - The issue has been resolved. It is possible to login to Exact Online Bouw again. Our apologies for the inconvenience.
Oct 9, 15:07 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 15:00 CEST
Investigating - You may receive a error message stating "503 Service Temporarily Unavailable" when trying to reach Exact Online Bouw. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 9, 11:32 CEST
Oct 8, 2025
HR & Salaris Gemak - Maintenance on 08-10-2025 between 20:00 - 22:00 CEST
Completed - The scheduled maintenance has been completed.
Oct 8, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:00 CEST
Scheduled - Due to planned maintenance HR & Salaris Gemak will be unavailable on Wednesday 08-10-2025 between 20:00 - 22:00 CEST. Our apologies for the inconvenience.
Oct 1, 12:07 CEST
Oct 7, 2025
Exact Online Fiscaal - Incorrect Premiedeel in Income Tax declaration (NL)
Resolved - This issue has now been resolved in all instances. Our apologies for the inconvenience.
Oct 7, 08:52 CEST
Update - In some instances the issue has been resolved. We are still working on a fix for all instances. We will update this page once more information is available.
Oct 6, 11:45 CEST
Identified - You may experience that the Premiedeel in the Arbeidskorting has been unexpectedly changed in the IB declaration. We have identified the issue and are currently working on a solution. Once an update becomes available we will update this page. Our apologies for the inconvenience.
Oct 3, 12:06 CEST
Oct 6, 2025
EOL Jaarrekening en Fiscaal – Unable to upload a back up or trial balance (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 6, 15:08 CEST
Update - This issue has been resolved. Our apologies for the inconvenience.
Oct 6, 15:07 CEST
Investigating - You may experience error messages when uploading a backup or trial balance. This occurs with all file types for both annual reports and tax returns. We are investigating the issue. Once an update becomes available, we will update this page. Our apologies for the inconvenience.
Oct 6, 09:17 CEST
Exact Online - Not able to create a bank link or renew consent for all banks (NL)
Resolved - This issue has been resolved and you are able to create bank links or renew the consent for bank links again. Our apologies for the inconvenience.
Oct 6, 10:46 CEST
Investigating - You may experience an error message stating 'Sorry, something went wrong. Try again later' when creating a new bank link or renewing your consent. We are investigating the cause of this issue. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 3, 22:32 CEST
Exact Online - Delay in processing of entry proposals scanning service (Global)
Resolved - This issue has been resolved and there is no longer a delay in processing uploaded documents. Our apologies for the inconvenience.
Oct 6, 09:40 CEST
Monitoring - We have implemented a fix and we are monitoring the results. We will update this page as soon as more information becomes available.
Oct 6, 09:10 CEST
Investigating - You may experience a delay in processing uploaded documents. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 2, 09:23 CEST
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025
Exact Online - Creation of new accounts with Graydon unavailable (BE)
Resolved - This issue has been resolved.
Oct 3, 15:48 CEST
Monitoring - Graydon has implemented a fix and we are monitoring the results.
Oct 3, 13:41 CEST
Identified - You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. Graydon has identified the issue and is working on a solution. Our apologies for the inconvenience.
Oct 3, 13:27 CEST
Exact Online - Not possible to drag and drop documents in various screens (Global)
Resolved - The issue has been resolved and you are able to use the drag & drop functionality again. Our apologies for the inconvenience.
Oct 3, 10:23 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 07:49 CEST
Identified - The issue has been identified and we are working on a fix.
Oct 2, 16:34 CEST
Investigating - Currently the drag & drop functionality is not working via various menu paths in Exact Online. This includes but is not limited to sales orders, purchase orders, entries and quotations. As a workaround, you can use the hyperlink 'click to browse' to add a document. When available, you can enable the new Exact Online design by switching the toggle at the top of your screen, as the issue is not occuring in the new design. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Oct 1, 10:27 CEST
Exact Online Jaarrekening - Page for 'Equity and provisions' on 'Notes to the annual account' does not load in Jaarrekening (Nieuw)
Resolved - The issue has been resolved and you can access the page 'Equity and provisions' for 'Notes to the annual accounts' again. Our apologies for the inconvenience.
Oct 3, 08:56 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 2, 16:39 CEST
Investigating - You may experience that the page 'Equity and provisions' for 'Notes to the annual accounts' does not load and stays blank in a Jaarrekening (Nieuw). We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Oct 2, 15:17 CEST
Oct 2, 2025
Exact Online - Delay in manual approval of Peppol verification (NL)
Resolved - The delay in response time is now resolved. Please note that a manual flow is still not immediate as it takes extra checks by our colleagues. Our apologies for the inconvenience.
Oct 2, 15:37 CEST
Identified - This issue has been identified and we are working on a solution. We will update this page as soon as more information becomes available.
Sep 29, 11:29 CEST
Investigating - When entering the manual approval flow of your Peppol verification you may experience a delay in the approval of your request. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 19, 12:02 CEST
Exact Proquro - Mail server maintenance
Completed - The scheduled maintenance has been completed.
Oct 2, 04:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 03:30 CEST
Scheduled - We will be undergoing maintenance for the Exact Proquro mail service on October 2nd from 3:30 AM – 4:30 AM CEST. During this maintenance you will not be able to send or receive emails on mail.proquro.net. Our apologies for the inconvenience.
Sep 26, 13:13 CEST
Oct 1, 2025
Exact Online - Backup functionality unavailable (US)
Resolved - The backup functionality is available in the US legislation of Exact Online again. Our apologies for the inconvenience.
Oct 1, 15:01 CEST
Identified - It is currently not possible to create backups in the US legislation of Exact Online. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 30, 13:22 CEST
Exact Online Payroll - Supplemental birth leave allowance paid at wrong rate (NL)
Resolved - The issues in the calculation have been fixed. Please create a correction request for employees previously calculated with wrong amounts. Our apologies for the inconvenience.
Oct 1, 10:27 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 27, 16:18 CEST
Investigating - The supplementary payment for additional birth leave (Aanvulling uitkering aanvullend geboorteverlof) is currently being paid at the wrong rate for percentages higher than 70% and lower than 100%. We are working on a solution. Our apologies for the inconvenience.
Aug 22, 11:04 CEST
Exact Online Payroll - Minimum holiday pay not updated in pensionable salary in Metalektro (NL)
Resolved - The issues in the calculation have been fixed. Please create a correction request for employees previously calculated with wrong amounts. Our apologies for the inconvenience.
Oct 1, 10:18 CEST
Identified - The issue has been identified and we are working on a solution. We will update this page as soon as more information becomes available.
Sep 29, 11:16 CEST
Investigating - In employment conditions group NL-1001 Metalektro, the minimum holiday is pay not updated in the pensionable salary calculation. For employees eligible for the minimum holiday pay, the pensionable salary is therefore too low. We are working on a solution. Our apologies for the inconvenience.
Sep 1, 12:48 CEST
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