Exact System Status

Exact Online - Error when uploading purchase documents in the Exact Online app (NL)

Update - We are still working on a fix. You can assign the "Communicate in-context with accountant" role to all My[Firm] users simultaneously through the following menu path: [Company name > Master data > Users > Roles > "Collaboration" tab > the number in the Users column under "Communicate in-context with accountant" > Check the My[Firm] users > transfer them to the right column by clicking the arrow > Save].

After enabling the "Communicate with my accountant" right, My[Firm] users can upload documents in the mobile app again without receiving the message "Error. Upload failed. Please try again. \n Document type is not allowed." As soon as an update becomes available we will update this page.
Oct 27, 2025 - 11:16 CET

Update - We have identified the cause of this issue. The error message occurs for My[Firm] users when the right ‘Communicate in-context with accountant / Met mijn accountant communiceren’ is disabled. This right can be found on the collaboration tab of the user card. After the right has been enabled by the accountant the My[Firm] user is able to upload documents through the mobile app without facing unexpected errors again.
Oct 24, 2025 - 10:31 CEST

Identified - The issue has been identified and we are working on a fix.
Oct 24, 2025 - 08:24 CEST

Investigating - You may receive an error 'Fout. Uploaden is mislukt. Probeer het opnieuw. \n document type is not allowed' when uploading purchase documents in the Exact Online mobile app. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 23, 2025 - 08:33 CEST

Exact Online - Oops error when switching pages in Opening balance entry (Global)

Identified - The issue has been identified and we are working on a fix.
Nov 05, 2025 - 09:45 CET

Investigating - You may receive an OOPS error when switching to a different page in the Opening balance entry. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 05, 2025 - 09:16 CET

Exact Globe Next/ Exact Globe+ - Incorrect calculation PMT pension premie when actual hours are used (NL)

Identified - The issue has been identified and we are working on a fix.
Oct 27, 2025 - 13:48 CET

Investigating - In the M&T employment conditions groups, the calculation of the pension premie is not correct when you work with actual hours in the payroll component. We are working on a solution. Our apologies for the inconvenience.
Oct 09, 2025 - 16:14 CEST

Exact Online - No empty Entry proposals created for documents that are uploaded via the Exact Online app (Global)

Identified - Currently, no empty Entry proposals are created for documents that are uploaded via the Exact Online app when the setting 'Send to scanning service automatically' is disabled in the company settings. We have identified the issue and we are working on a solution. For now, you can still create purchase entries for uploaded documents by opening the documents via the Documents tab in the Purchase overview. Our apologies for the inconvenience.
Oct 28, 2025 - 14:38 CET

Exact Online Degraded Performance

Exact Online Premium Degraded Performance

Exact Online Payroll & HR Operational

Exact Online Fiscaal Operational

Exact Online Jaarrekening Operational

Exact Online Collaboration Operational

Exact Online Project Management Operational

Exact Online Bouw Operational

Exact Cloud Services Operational

Exact Globe+ Degraded Performance

Exact Globe Next Degraded Performance

Exact Synergy Operational

Exact Financials Operational

Exact Proquro Operational

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Operational

Exact HR & Salaris Gemak Operational

Exact Multivers Operational

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Operational

Exact Winbooks Operational

Exact Officient Operational

Exact Venice Operational

Exact API Operational

Bank links / PSD2 Operational

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 6, 2025

No incidents reported today.

Nov 5, 2025

Exact Online Fiscaal - The green arrow to continue on the Attachments page of an Objection is missing (NL)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
Nov 5, 22:04 CET

Identified - The green arrow to continue on the Attachments page of an Objection is missing. The issue has been identified, and we are working on a fix. In the meantime you can click on the checkmark in the lefthand menu in order to proceed. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 5, 09:51 CET

Exact HR & Salaris Gemak - Maintenance on 05-11-2025 between 20:00 - 22:00 CET

Completed - The scheduled maintenance has been completed.
Nov 5, 22:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 20:00 CET

Scheduled - Due to planned maintenance, Exact HR & Salaris Gemak will be unavailable on Wednesday 05-11-2025 between 20:00 - 22:00 CET. Our apologies for the inconvenience.
Oct 29, 11:36 CET

Exact Online Fiscaal - Incorrectly receiving payment reminders for VAT returns (NL)

Resolved - The issue has been resolved. The reminder emails can be considered as not sent if the payment has been debited from the bank account. The incorrect "payment failed" status in the customer portal cannot be changed because it is not possible to check whether this status is correct or not. Our apologies for the inconvenience.
Nov 5, 17:07 CET

Investigating - You may have incorrectly received an email with a payment reminder for VAT returns at the end of October. The customer portal shows that the payment failed, but the amount has been debited from the bank account. The payment link in the reminder email also no longer works if the payment has already been made. Please make sure you check whether the amount has actually been debited from your bank account. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 5, 09:50 CET

Exact Online - Not possible to verify the Peppol registration without an ItsMe account (BE)

Resolved - The issue has been resolved and you are now able to verify the Peppol registration without using ItsMe. Our apologies for the inconvenience.
Nov 5, 09:47 CET

Monitoring - We have implemented a fix and we are monitoring the results.
Nov 5, 08:55 CET

Identified - The issue has been identified and a fix is being implemented.
Oct 22, 09:10 CEST

Investigating - It is currently not possible to verify the Peppol registration when you do not have an ItsMe account. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 8, 09:43 CEST

Exact Online – Entry number field too small in bank entry (Global)

Resolved - This issue has been resolved.
Nov 5, 08:03 CET

Identified - The issue has been identified and we are working on a fix.
Oct 13, 14:37 CEST

Investigating - You may experience that the entry number is not fully visible in the bank entry screen because the field is too narrow. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.
Oct 10, 19:58 CEST

Nov 4, 2025

Exact Online - Missing CODA statements for BNP (BE)

Resolved - The issue has been resolved and the bank statements are delivered. Our apologies for the inconvenience.
Nov 4, 16:39 CET

Monitoring - Codabox processed the bank statements and we are monitoring the results. We will update this page as soon as more information becomes available.
Nov 4, 14:47 CET

Identified - Codabox has identified the issue and is working on processing the statements. We will update this page as soon as more information becomes available.
Nov 4, 09:22 CET

Update - We are continuing to investigate this issue.
Nov 4, 09:16 CET

Investigating - You may experience a delay in the Codabox bank statements for BNP. Codabox is currently investigating this issue. Our apologies for the inconvenience.
Nov 4, 09:16 CET

Exact Online - No bank statements delivered during the weekend for the Exact PSD2 bank link for ABN AMRO(NL)

Resolved - This issue has been resolved for future transactions. The solution does not apply to previous statements. Missing statements lines can be manually entered or the bank link can be temporarily disabled to import MT940 or CAMT053 files. Our apologies for the inconvenience.
Nov 4, 09:51 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 16:06 CET

Identified - We have identified the issue and we are working on a solution. We will update this page as soon as more information becomes available.
Oct 29, 11:39 CET

Investigating - You may experience that your bank statements of the weekend are missing when you use the Exact PSD2 bank link for ABN AMRO. This issue is not limited to the past weekend. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 27, 13:18 CET

Exact Online Jaarrekening – Error messages when opening a newly created audit plan (NL)

Resolved - This incident has been resolved.
Nov 4, 09:31 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 08:47 CET

Investigating - You may experience an error message "Object reference not set to an instance of an object" when opening a newly created audit plan. We are investigating this issue. Our apologies for the inconvenience.
Nov 3, 11:29 CET

Nov 3, 2025

Exact Online - Not able to login to Exact Online (NL/BE/DE)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
Nov 3, 12:45 CET

Update - We are continuing to investigate this issue.
Nov 3, 10:54 CET

Update - We are continuing to investigate this issue.
Nov 3, 10:41 CET

Investigating - You may experience issues logging in to Exact Online. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 3, 10:25 CET

Nov 2, 2025

Exact Online Fiscaal en Jaarrekening - Scheduled Maintenance on the 1st of November (NL)

Completed - The scheduled maintenance has been completed.
Nov 2, 00:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 21:00 CET

Scheduled - Exact Online Fiscal and Annual Reporting will be undergoing scheduled maintenance on Saturday the 1st of November between 21:00–00:00 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Oct 29, 11:12 CET

Nov 1, 2025

Oct 31, 2025

Exact Online - Not able to convert from an Exact Product to Exact Online (NL)

Resolved - The issue has been resolved. Conversions started on October 30, 2025, and October 31, 2025, have been resumed. Our apologies for the inconvenience.
Oct 31, 15:53 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 31, 13:40 CET

Investigating - It is currently not possible to convert from other Exact products to Exact Online. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Oct 31, 09:06 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 30, 16:13 CET

Oct 30, 2025

All products - Not possible to login with One Exact Identity (Global)

Resolved - This issue has been resolved by Microsoft. Our apologies for the inconvenience.
Oct 30, 08:15 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 21:43 CET

Identified - The issue is caused by an outage at Microsoft Azure. Retrying may result in a successful login attempt. Microsoft is working on a fix.
Oct 29, 17:23 CET

Investigating - You may experience issues logging in to your Exact product with One Exact Identity. As soon as possible an update becomes available, we will update this page. Our apologies for the inconvenience.
Oct 29, 17:10 CET

Oct 29, 2025

Exact Bouw - Financial project overview & control page do not load (Global)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 29, 10:41 CET

Investigating - You may experience that the financial overview of your projects and the control page do not load. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 29, 09:23 CET

Exact Online Fiscaal - Opgaaf Werkelijk Rendement is rejected with error: "':/510: Validatie bij de uitvragende partij niet gelukt

Resolved - This issue has been resolved. You can resubmit the "opgaaf werkelijk rendement” without an error message if everything is filled in correctly. Our apologies for the inconvenience.
Oct 29, 09:56 CET

Investigating - You may experience that the declaration for Opgaaf werkelijk rendement has been rejected with error message ":/510: Validatie bij de uitvragende partij niet gelukt"
We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 28, 14:05 CET

Oct 28, 2025

Oct 27, 2025

Exact Cloud Services - Re-login required when switching menu options in Exact Financials

Resolved - The issue has been resolved. It is possible again to switch menu options in Exact Financials without having to login again. Our apologies for the inconvenience.
Oct 27, 14:53 CET

Update - We are continuing to investigate this issue.
Oct 9, 09:13 CEST

Investigating - You may experience that a re-login is required when switching menu options in Exact Financials. We are investigating the issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience.
Oct 8, 15:36 CEST

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

Oct 23, 2025

Exact Online – Not possible to create account based on CoC-information (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 23, 09:38 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 06:34 CEST

Investigating - You may get an error ‘'user's account does not have enough credits to pay for action kvk_search' when creating a new supplier or customer through the ‘Search a company based on name, address or Chamber of Commerce number’ functionality. It is still possible to fill in company information manually when creating new accounts. We are investigating the issue and we will update this page as soon as more information becomes available.
Oct 21, 16:48 CEST