Identified - The issue has been identified, and a fix is being implemented.
Jul 08, 2026 - 22:14 CEST
Investigating - You may receive an error message when changing the status of an annual report to a final status. You will receive the error message “Er zijn nog rekeningen die gedetailleerder gelabeld moeten worden.” even if you have labeled everything correctly. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 03, 2026 - 11:44 CEST
Investigating - You may experience that messages to the Tax Authorities sent via Digipoort (SaaS) are rejected with the error message: "Er is een fout opgetreden tijdens het versturen van het bericht: ---Generic SOAP Fault exception--- Algemene fout". This occurs when submitting VAT return, and supplementary VAT return. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 08, 2026 - 12:04 CEST
Update - Microsoft expects to resolve this issue in the July patch.
Jul 08, 2026 - 11:57 CEST
Update - The printing issue is caused by a known issue in recent Microsoft Windows updates. Microsoft has acknowledged this issue and is currently working on a solution. We are awaiting their solution. More information can be found on the Microsoft support page. Customers who require assistance with potential workarounds can contact Microsoft Support for Business. Please refer to the ‘Workaround’ section under ‘Known issues in this update’.
Jun 26, 2026 - 10:13 CEST
Identified - You may experience that you can't print invoices after Microsoft security updates KB5094122, KB5094126, KB5094127 or KB5094128 are installed. When trying to print an invoice you get the message stating “This document seems to be empty,” with the choices to continue or cancel. Both options will result in an empty document. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 23, 2026 - 11:29 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 06, 2026 - 10:16 CEST
Investigating - Due to a recent change at Bank Van Breda, transactions are currently not being imported through the Exact PSD2 link for Bank van Breda. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 03, 2026 - 10:31 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 01, 2026 - 08:08 CEST
Investigating - You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 30, 2026 - 08:40 CEST
Identified - You may experience that on June 25, some Dimona declarations were not successfully submitted to the RSZ. We have identified the issue and are working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 03, 2026 - 16:13 CEST
Investigating - There is a delay in the intake of Peppol registrations that need to be manually verified. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 01, 2026 - 16:17 CEST
Identified - We have identified the issue and are working on restoring the custom texts for the affected annual reports. The restored custom texts are those from 17-06-2026. These texts will not be overwritten if you have already manually created new custom texts in the affected annual reports. We will update this page once the custom texts are restored.
Jun 23, 2026 - 11:36 CEST
Investigating - You may experience that custom texts for the principles of and notes to the annual accounts are reset and the standard text is shown. This only occurs for annual report of type Jaarrekening 2025. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 18, 2026 - 12:36 CEST
Resolved -
This issue has been resolved. Our apologies for the inconvenience.
Jul 8, 14:13 CEST
Investigating -
You may experience that if you change the email address on a client card, this email address is also updated on the partner's client card. This is the case if you change the email address in the contact tab under the client details. Please note that this is also the email address to which you send a report if you want to share it with your client. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 6, 14:58 CEST
Resolved -
This issue has been resolved and the new employee planning is working as intended again. Our apologies for the inconvenience.
Jul 8, 11:51 CEST
Investigating -
You may notice that the new employee planning shows default values. The old employee planning is still working as intended. We are investigating this issue. Our apologies for the inconvenience.
Jul 8, 09:59 CEST
Resolved -
This incident has been resolved.
Jul 8, 10:54 CEST
Monitoring -
As fix is implemented to prevent this issue from happening to new invoices. As of today, the statuses of the effected invoices are updated to the correct once's. Our apologies for the inconvenience.
Jul 7, 09:33 CEST
Update -
As fix is implemented to prevent this issue from happening to new invoices. We continue to work for a resolution for the existing invoices in the status "open". Our apologies for the inconvenience.
Jul 2, 11:37 CEST
Identified -
The issue has been identified and we are working on a solution.
Jul 1, 10:00 CEST
Investigating -
Sent Peppol E-invoices can keep the status “Open” in the overview “Electronic invoicing service”. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 23, 14:07 CEST
Resolved -
This issue has been resolved. If you still receive the error message, we advise checking all the possible signature fields such as: “Inrichting toelichtingen ondertekening”, and “Publicatie toelichtingen ondertekening”. Our apologies for the inconvenience.
Jul 8, 10:29 CEST
Identified -
We have identified the issue and are working on a fix. In the meantime, you may be able to proceed by clicking the green arrow button on the right-hand side of each page in the annual report. After doing so, the "Direct publishing to the Chamber of Commerce" button may become available. Please note that this workaround may not be successful for every annual report.
Jun 29, 16:46 CEST
Investigating -
You may receive an error message when submitting a micro annual report to the Chamber of Commerce. The error message is: "De publicatie is nog niet compleet of bevat fouten. Controleer a.u.b. of alle informatievelden correct zijn ingevuld". The error message indicates that not all fields have been entered correctly, even though this has been done. We are investigating the issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 26, 09:47 CEST
Resolved -
This issue has been resolved. If the text is not yet visible in the PDF report, you need to save the text again in the annual report. Our apologies for the inconvenience.
Jul 8, 10:28 CEST
Identified -
The issue has been identified and a fix is being implemented.
Jul 6, 09:51 CEST
Investigating -
You may experience that not all principles and notes to the annual accounts are printed on the pdf. This may occur in projects of type: Jaarrekening Oud, Jaarrekening Fiscaal and Kredietrapportage. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 2, 15:01 CEST
Resolved -
This issue has been resolved. All statements have been delivered. Our apologies for the inconvenience.
Jul 8, 10:15 CEST
Investigating -
The bank statements for the KNAB 1.0 bank link have not been imported yet. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 7, 09:30 CEST
Resolved -
The cause of this issue is a temporary disruption at Logius. This has been resolved and the tax returns can be submitted without being rejected with the error "ALS100: Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt. De volgende fout is opgetreden: Er is een runtimeexception in de audithandler opgetreden".
You need to manually resubmit the rejected tax returns. Our apologies for the inconvenience.
Jul 7, 15:49 CEST
Investigating -
You might experience that tax returns submitted to the Tax Authorities are rejected with the error message "ALS100: Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt. De volgende fout is opgetreden: Er is een runtimeexception in de audithandler opgetreden". This occurs at least in the following, but possibly not limited to: OB (Revenue tax), IB (Income Tax) and VPB (Corporate income tax). We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 7, 09:35 CEST
Resolved -
Voor het Rabobank issue op de statuspagina:
This issue has been resolved and the missing bank statements have been imported. Our apologies for inconvenience.
Jul 7, 12:36 CEST
Monitoring -
Rabobank has implemented a fix and we are monitoring the results. For the Exact PSD2 link for Rabobank missing statements can be imported via the ‘import’ hyperlink in the financial dashboard. For the Rabo BoekhoudKoppeling, missing statements will be imported during the next retrieval moment. Rejected payments can be reopened and reprocessed again.
Jul 6, 14:48 CEST
Investigating -
Due to an issue at the Rabobank, processing payments, receiving statements and creating or renewing bank links is not possible. The issue occurs both for the Rabo BoekhoudKoppeling and the Exact PSD2 bank link for Rabobank. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 6, 10:41 CEST
Resolved -
This issue has been resolved. If there is an incorrect tax declaration in 2026 it will be corrected in the next declaration created for 2026. Our apologies for the inconvenience.
Jul 6, 16:31 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 6, 09:39 CEST
Identified -
The issue has been identified and a fix is being implemented.
Jun 22, 10:16 CEST
Investigating -
When using the setting 'Employment cost regulation: Settle employer payroll tax automatically / Pay off "First period next year" ', the amount of final charge is used incorrectly in the second (or subsequent) year. The amount of final charge already settled in last year is taken into account in the new amount. We are investigating this issue.
To prevent incorrect final charges in the payroll tax declaration, disable the setting to automatically settle the final charge and add the correct value through [employees > payroll > final charges/tax reductions]. Our apologies for the inconvenience.
May 20, 10:32 CEST
Resolved -
This issue has been resolved. Our apologies for the inconvenience.
Jul 6, 13:27 CEST
Investigating -
You may experience that you are not able to log in to Exact Online. When trying to log in, you will face an error message stating 'Something went wrong. Please try again later'. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 6, 12:55 CEST
Resolved -
This incident has been resolved and the data should be visible in the dashboards and other locations. Our apologies for the inconvenience.
Jul 6, 09:50 CEST
Investigating -
You may experience that your cash register currently doesn't synchronise with Exact Horeko. We are investigating this issue. Our apologies for the inconvenience.
Jul 2, 16:10 CEST
Completed -
The scheduled maintenance has been completed.
Jul 4, 22:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 19:00 CEST
Scheduled -
Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 4th of July between 19:00 - 22:00 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Jun 29, 14:43 CEST
We will update this page as soon as more information becomes available.
Jul 4, 11:20 CEST
Investigating -
You may experience that you are not able to log in to Exact Online. When trying to log in, you will face an error message stating 'Something went wrong. Please try again later'. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 4, 08:15 CEST
Resolved -
This issue has been resolved and the right "Rapportage template toevoegen/wijzigen en verwijderen" is no longer required to access contactpersons.
Please note that if you gave users the right "Rapportage template toevoegen/wijzigen en verwijderen" in category "Algemeen account" that you rescind this permission given to users. Our apologies for the inconvenience.
Jul 3, 12:15 CEST
Identified -
We have identified the issue and are working on a fix.
Jul 2, 11:10 CEST
Investigating -
You may receive an error stating "403 - U heeft onvoldoende rechten" when accessing a contact person from the client card even though you were able to access this page without any issues previously. The right "Rapportage template toevoegen/wijzigen en verwijderen" in category "Algemeen account" has become mandatory in order to view this page.
As a possible workaround you can enable this right for the users facing this issue, however please be aware that this right also gives users additional permissions.
We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 2, 09:04 CEST
Resolved -
This issue has been resolved. Our apologies for the inconvenience.
Jul 2, 14:33 CEST
Monitoring -
A fix as been implemented and Exact Online is available again. We are monitoring the situation.
Jul 2, 14:21 CEST
Update -
We are continuing to investigate this issue.
Jul 2, 13:18 CEST
Investigating -
You may experience that it is not possible to login at https://start.exactonline.nl or you experience performance issues in Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 2, 12:43 CEST
Resolved -
This issue has been resolved and you can open the client overview without receiving an error. Our apologies for the inconvenience.
Jul 1, 15:21 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 1, 13:13 CEST
Investigating -
You may receive the error "500 - Fout op de server" when opening the client overview. We are investigation the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 1, 12:42 CEST
Resolved -
This issue has been resolved and you are able to open processed invoices again in Exact Online Invoice and CRM. Our apologies for the inconvenience.
Jul 1, 14:26 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 1, 14:01 CEST
Identified -
Currently, it is not possible to open processed sales invoices in Exact Online Invoice and CRM companies. When opening a processed sales invoice, you will face an error message stating that your subscription misses a module, although this is not the case. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Jul 1, 13:56 CEST
Resolved -
This issue has been resolved. MyFirm users can be selected to approve payroll tax declarations for sending again. Our apologies for the inconvenience.
Jul 1, 13:49 CEST
Identified -
The issue has been identified and a fix is being implemented.
Jun 30, 08:28 CEST
Investigating -
It is currently not possible to assign payroll tax declarations to MyFirm users to approve for sending. MyFirm users are therefore unable to approve payroll tax declarations. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 24, 10:09 CEST
Resolved -
The issue has been resolved. It is possible again to log into Exact Horeko. Our apologies for the inconvenience.
Jun 29, 15:47 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 25, 13:38 CEST
Investigating -
Currently it is not possible to login into Exact Horeko. We are investigating the issue. Once an update becomes available we will update this page. Our apologies for the inconvenience.
Jun 25, 11:22 CEST
Resolved -
This issue has been resolved. The correct bank/cash information is now displayed again in the financial dashboard. Our apologies for the inconvenience.
Jun 29, 08:54 CEST
Investigating -
In the financial dashboard a balance of 0 is shown instead of the actual bank/cash information. We are investigating the issue. Once an update becomes available we will update this page. Our apologies for the inconvenience.
Jun 26, 16:14 CEST
Resolved -
This issue is resolved in Exact Globe+ release 506SP9 as of the 26th of June 14:00 Hours CET. To apply the fix, execute the update again on Release 506SP9. Our apologies for the inconvenience.
Jun 26, 14:23 CEST
Update -
We are continuing to work on a fix for this issue.
Jun 22, 14:44 CEST
Identified -
The issue has been identified and a fix is being implemented.
Jun 19, 15:35 CEST
Investigating -
In Exact Globe+ release 506SP9 the message "Successful: 0 Failed: 0" can be returned when processing KSEF invoices in the menu "Invoice, Entries, National e-Invoice System (KSEF), Outgoing e-invoices". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 16, 14:24 CEST