Monitoring - A fix has been implemented. It is again possible to send payments via the Rabo BoekhoudKoppeling. Please note that the transactions have not been imported yet. We will update this page as soon as the transactions have been imported. We keep monitoring the results.
Mar 24, 2025 - 16:41 CET
Investigating - At the moment it is not possible to retrieve transactions or send payment files via the Rabo BoekhoudKoppeling. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Mar 22, 2025 - 11:52 CET
Identified - This issue has been identified and we are currently working on a fix.
Mar 21, 2025 - 20:22 CET
Investigating - You may have a blank page in the compilation statement of the annual report. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 21, 2025 - 20:22 CET
Identified - This issue has been identified and we are currently working on a fix.
Mar 21, 2025 - 19:50 CET
Investigating - Currently it is not possible to exclude the other explanations in the notes to the annual report. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 21, 2025 - 19:49 CET
Identified - This issue has been identified and we are currently working on a fix.
Mar 21, 2025 - 20:02 CET
Investigating - The resubmission of annual reports may not be received by the Chamber of Commerce. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 21, 2025 - 20:01 CET
Identified - This issue has been identified and we are currently working on a fix.
Mar 21, 2025 - 20:03 CET
Investigating - In the notes to the annual report on equity and provisions, the retained portion of the result is incorrectly presented under the heading 'profit appropriation'. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 21, 2025 - 19:56 CET
Monitoring - The issue has been resolved. All entries have been imported automatically.

In case you already entered missing entries manually during this issue, duplicate entries can occur in your administration. There is a check on duplicate entries, but an entry is only flagged as duplicate (and therefore skipped during automatic import) if all of the following criteria are exactly the same as in your manual entry:
a. Journal
b. Date
c. Amount
d. Notes

If there are duplicate entries in your division, please delete those entries following the next steps:
1. [Financial > Banking & Cash > Statements > Bank Files].
2. hyperlink [Entries] in the line(s) that has been imported
3. Number of entries to be processed
4. Entry Number
5. Delete

Please compare the bank balance in ABN AMRO (reference date yesterday evening) with the balance in the financial dashboard in Exact Online.

Mar 21, 2025 - 12:56 CET
Update - All statements with an entry date up until March 19th have been successfully imported. The transactions with entry date March 20th will follow as soon as possible. As soon as all statements have been imported we will update this page.
Mar 21, 2025 - 09:54 CET
Identified - You may still experience that bank statements with entry date March 14th are missing. Also, the bank statements of March 19th are not imported yet. We are in consultation with ABN AMRO to investigate this issue. Transactions with other entry dates have been imported successfully. Once an update becomes available we will update this page.
Mar 19, 2025 - 16:56 CET
Monitoring - A fix has been implemented and the bank transactions with transaction date up until March 16th have been imported successfully. Transactions with booking date March 17th and 18th will follow as soon as possible. As soon as all transactions have been imported successfully, we will update this page.
Mar 19, 2025 - 11:15 CET
Identified - This issue has been identified and we are currently working on a fix. Please note that this issue is not limited to this weekend's bank statements and also includes today's statements. This page will be updated as soon as more information is available.
Mar 18, 2025 - 08:26 CET
Update - This weekend, your bank statements of ABN AMRO (1.0 link) will not be imported. This page will be updated as soon as more information is available.
Mar 14, 2025 - 18:27 CET
Investigating - The bank statements of ABN AMRO (1.0 bank link) are not delivered yet. We are investigating this issue. Our apologies for the inconvenience.
Mar 14, 2025 - 08:27 CET
Investigating - It is possible that the ‘Selected’ column in the Matching | Account screen shows an amount that is not equal to the sum of the lines that are selected. The issue only occurs in the new design of Exact Online. Please note that the individual cells show the right amount. Therefore, the amount in the ‘selected’ column can be ignored until further notice. Our apologies for the inconvenience.
Mar 20, 2025 - 14:49 CET
Identified - The issue is identified and we are working on a fix.
Mar 19, 2025 - 13:44 CET
Investigating - You may experience missing data and settings when setting up a company based on a standard template. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 18, 2025 - 09:51 CET
Investigating - In employment conditions group NL-5801a & NL-5801b Bitumineuze en Kunststof Dakbedekkingsbedrijven, the WGA-hiaat insurance components 5801-063 and 5801-064 are calculated using an incorrect percentage and maximum. We are working on a solution. Our apologies for the inconvenience.
Mar 18, 2025 - 14:23 CET
Investigating - In employment conditions groups NL-2801 Taxivervoer and NL-3001 Besloten Busvervoer, the Social Fund components 2801-018 and 3001-030 is calculated nett instead of gross. The calculation should have been changed to gross as of 1-1-2025. We are working on a solution. Our apologies for the inconvenience.
Mar 13, 2025 - 10:45 CET
Identified - This issue has been identified and we are currently working on a fix.
Mar 12, 2025 - 09:19 CET
Investigating - It is possible you receive an OOPS error when you try to open another company through [Company name > Search bar]. As a workaround the company can still be opened through the menu path [Company Name > All options]. For our Accounting (for Accountants) licenses you can also use the menu path [Accountancy > General > Companies > Overview]. We are investigating this issue. Our apologies for the inconvenience.
Mar 07, 2025 - 10:41 CET
Identified - This issue has been identified and we are currently working on a fix.
Feb 18, 2025 - 09:22 CET
Investigating - You may experience getting an invalid error stating 'trackstatus: error' when sending invoices through PEPPOL while the set up of your own registration and the account details of the debtor are correct. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Feb 14, 2025 - 13:21 CET
Update - This issue has been identified and we are currently working on a fix.
Feb 18, 2025 - 09:23 CET
Investigating - You may experience issues with finishing your PEPPOL registration while you may have already verified the company name and/or the bank account number. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Feb 14, 2025 - 11:45 CET
Identified - You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Jan 17, 2025 - 12:37 CET
Identified - In employment conditions groups connected to the PFZW pension fund, (Exact ECG codes NL-3501 until NL-3518), currently calculates a wrong pension base. The part of the base which calculate the amount of end of year benefit does not include the holiday pay. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 2025 - 16:27 CET
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Fiscaal Operational
Exact Online Jaarrekening Degraded Performance
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact API Operational
Bank links / PSD2 Degraded Performance
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 24, 2025

Unresolved incident: All products - Unable to use Rabo BoekhoudKoppeling to receive transactions or send payments (NL).

Mar 23, 2025
Completed - The scheduled maintenance has been completed.
Mar 23, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 01:00 CET
Scheduled - The following message only applies to customers who have 2 factor authentication (2FA) within the Exact Cloud Services environment activated.

On the 23rd of March between 01:00 and 03:00 CET, we will update the 2FA authentication server. During the maintenance the color of the 2FA interface will change, there is no further impact on the use of the tool for you.

Mar 11, 11:01 CET
Mar 22, 2025
Mar 21, 2025
Resolved - This incident has been resolved. When starting a new annual report in 2020 or 2021 it will be submitted to the COC.
Mar 21, 11:44 CET
Investigating - It is currently not possible to submit annual reports for 2020 and 2021 to the Chamber of Commerce. We are investigating this issue. This page will be updated as soon as more information is available.
Our apologies for the inconvenience.

Mar 14, 18:32 CET
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Mar 21, 11:12 CET
Identified - You may experience that you are currently unable to access your Exact Bouw environment. We are working on a solution. Our apologies for the inconvenience.
Mar 20, 10:15 CET
Mar 20, 2025
Resolved - This incident has been resolved!
The website is responsive and previewing annual reports is possible again without getting a time-out message.

Mar 20, 13:04 CET
Investigating - We are currently experiencing significant delays in our website response time on https://app.fiscaalgemak.nl/. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Mar 20, 11:48 CET
Mar 19, 2025

Unresolved incident: Exact Online Onderwijs - Missing data and settings when setting up a company based on a standard template (BE).

Mar 18, 2025
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Mar 18, 09:16 CET
Investigating - It is currently not possible to create a new assignment. You will receive error messages. We are investigating this issue. This page will be updated as soon as more information is available.
Our apologies for the inconvenience.

Mar 18, 08:53 CET
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Mar 18, 09:15 CET
Update - The issue has been resolved. Our apologies for the inconvenience.
Mar 18, 09:15 CET
Investigating - There is a delay in our environment. You may experience errors or long waiting times. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Mar 18, 09:01 CET
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025
Resolved - This issue has been resolved. You won't experience degraded performance via different menu paths anymore. Our apologies for the inconvenience.
Mar 15, 10:15 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 10:00 CET
Investigating - You may experience degraded performance via different menu paths. We are investigating this issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.
Mar 15, 09:23 CET
Mar 14, 2025
Resolved - This incident has been resolved. Declarations are sent through without errors.
Mar 14, 16:31 CET
Investigating - You might get an error message stating 'Failed Attempt' while sending declarations to external portals. This is due to an interference caused by message expresse. We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Mar 13, 16:32 CET
Resolved - This incident has been resolved, the portal can be accessed again. Our apologies for the inconvenience.
Mar 14, 11:30 CET
Investigating - You may get an error message stating 'Your connection is not private' while trying to access the collaboration portal from Exact Online Fiscal and Annual reporting. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Mar 14, 09:52 CET
Mar 13, 2025
Resolved - This issue has been resolved. You won't receive an OOPS error when opening company settings via the menu path [Company name > Settings] anymore. Our apologies for the inconvenience.
Mar 13, 10:29 CET
Identified - This issue has been identified and we are currently working on a fix.
Mar 12, 09:19 CET
Investigating - You might receive an OOPS error when opening company settings via the menu path [Company name > Settings] for some of your companies. We are investigating the issues. Our apologies for the inconvenience.
Mar 8, 08:47 CET
Resolved - This issue has been resolved. You won't experience anymore that 3 additional empty lines appear when you fill in the Our. Reference field in any kind of entry. Our apologies for the inconvenience.
Mar 13, 09:55 CET
Update - The fix for Firefox is implemented as well. We keep monitoring the results.
Mar 13, 08:59 CET
Monitoring - A fix has been implemented for Google Chrome and Microsoft Edge and we are monitoring the results. For Firefox we are still working on a solution. As soon as an update is available we will update this page.
Mar 11, 10:04 CET
Investigating - It is possible that 3 additional empty entry lines appear when you fill the Our. Reference field in any kind of entry. The issue may also occur when using the intercompany accounting functionality. You can delete the additional entry lines by clicking the [X] button next to the entry line number. We are investigating the issue. Our apologies for the inconvenience.
Mar 6, 15:42 CET
Resolved - This issue has been solved. You are able to use the drag & drop functionality again. Our apologies for the inconvenience.
Mar 13, 09:38 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 08:55 CET
Identified - The issue has been identified and we are working on a fix.
Mar 10, 09:21 CET
Investigating - Currently the drag & drop functionality is not working via various menu paths such as creating purchase and sales entries or uploading a document via Documents > New document. As a workaround, you can use the hyperlink 'click to browse' to add a document. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Mar 5, 09:42 CET
Mar 12, 2025
Resolved - This issue has been resolved. You are able to reset a password on the ECS password reset portal again. Our apologies for the inconvenience.
Mar 12, 20:50 CET
Investigating - You may experience an issue when trying to reset a password on the ECS password reset portal. The functionality to reset your password is unavailable.
We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Mar 11, 10:56 CET
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Mar 12, 08:59 CET
Investigating - You may experience a difference in the result comparison of an annual report. Taxes are presented twice. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 11, 13:16 CET
Mar 11, 2025
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Mar 11, 16:53 CET
Investigating - Currently it is not possible to log in to Exact Online. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience caused.
Mar 11, 15:36 CET
Resolved - This issue has been resolved. Purchase invoices which you send from Exact Bouw to Exact Online will be synced again. Our apologies for the inconvenience.
Mar 11, 15:40 CET
Investigating - You may experience that purchase invoices which you send from Exact Bouw to Exact Online are not synced to Exact Online. We are investigating this issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience
Mar 10, 16:11 CET
Resolved - This issue has been resolved. You won't experience performance issues anymore. Our apologies for the inconvenience.
Mar 11, 15:35 CET
Investigating - You may currently experience performance issues in your Exact Online Premium environment. We are investigating this issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.
Mar 11, 14:41 CET
Resolved - This issue has been resolved and log in is working as intended again. Our apologies for the inconvenience.
Mar 11, 09:43 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 09:14 CET
Investigating - Currently it is not possible to log in to your Exact Online Fiscal and Annual reporting. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Mar 11, 09:14 CET
Resolved - This issue has been resolved and log in is working as intended again. Our apologies for the inconvenience.
Mar 11, 09:42 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 08:42 CET
Update - We are continuing to investigate this issue.
Mar 11, 08:26 CET
Investigating - Currently it is not possible to log in to your Exact Online. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Mar 11, 08:19 CET
Mar 10, 2025
Resolved - This incident has been resolved. The financial statement pdf can be downloaded with using the Stylingstemplate. Our apologies for the inconvenience.
Mar 10, 10:07 CET
Identified - You might experience an issue with the financial statements.pdf if a styling template is attached to it. We have determined that this occurs when a modification has been made to the header or if additional rows were added. There is also probably a correlation with disabling the line in the header. The workaround is to download the report without using the styling template if possible. We have identified the issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Mar 6, 17:08 CET
Resolved - This incident has been resolved. The investment deduction tab is visible again. Our apologies for the inconvenience.
Mar 10, 09:47 CET
Investigating - In income tax returns - Profit, the entrepreneur deduction tab is no longer visible. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Mar 7, 12:00 CET