Exact System Status

Exact HR & Salaris Gemak – Error Pension declaration PFZW Fixed Salary is different from periode 1 (NL)

Update - We have implemented a temporary solution which ensures you can file your pension declarations for PFZW without any errors.
Jan 09, 2026 - 15:22 CET

Identified - The issue has been identified and a fix is being implemented.
Jan 05, 2026 - 09:18 CET

Investigating - After filing the PFZW pension statement you will receive an error statement from PFZW stating the fixed salary is different than the salary given in period 1. The error will be given even if no changes have occurred. We are investigating this issue that seems to occur after the last release 26.1.1.00.
Our apologies for the inconvenience.
Dec 23, 2025 - 10:45 CET

Exact HR & Salaris Gemak – Update 26.1.1.30 unsuccessful (NL)

Monitoring - A fix has been implemented and HR & Salaris Gemak is working as intended again. We are monitoring the results.
Jan 22, 2026 - 14:58 CET

Investigating - After deploying the 26.1.1.30 update, you may receive an error 'not all software components are working' with error code 0003 after logging in. We are investigating this issue.
Jan 22, 2026 - 13:48 CET

Update - The deployment of 26.1.1.30 is still ongoing. We will update this page as soon as more information becomes available.
Jan 22, 2026 - 12:43 CET

Identified - A new deployment of the 26.1.1.30 update will take place today at 12:00CET. This will log out all users. The expected time for this update will be 15-30 minutes, during which you will be unable to work in the environment. Our apologies for the inconvenience.
Jan 22, 2026 - 11:23 CET

Investigating - The latest update to version 26.1.1.30 was unsuccessful. Not all 'premiegegevens' and 'regelingtarieven' are updated. We are investigating the issue. Our apologies for the inconvenience.
Jan 22, 2026 - 09:26 CET

Exact Cloud Services - Azure virtual desktop freezes/ ‘Connection paused’ errors (Global)

Update - This is a known global issue which remains under investigation.
As a workaround you can try to connect to the webclient instead of the WindowsApp, via the following URL https://client.wvd.microsoft.com/arm/webclient/index.html

This has the limitations listed below, but should give a stable connection:
1. Only print to PDF is available. No redirected printers are available.
2. No multi monitor support
3. Limited copy paste options

This page will be updated as soon as more information becomes available.
Jan 22, 2026 - 12:48 CET

Investigating - You may experience a 'connection paused'-error while working with Exact Cloud Services, which results in the session freezing. We are investigating this issue. Please be advised to save your work often to ensure minimal effects. Our apologies for the inconvenience.
Jan 16, 2026 - 20:07 CET

Exact Online Payroll – Employment conditions groups linked to APG not updated for 2026 yet (NL)

Investigating - The employment conditions groups linked to APG are not updated for 2026 yet and will not be updated in time for the calculation deadlines for the first payroll period. This affects the following employment conditions groups:
‘NL-0301a/b Bouw & Infra ‘, ‘NL-0302a/b Hellende daken’, ‘NL-0601 Timmerindustrie’, ‘NL-1801 Schoonmaak- en Glazenwassersbedrijf’, ‘NL-4501 Woondienst’, ‘NL-5701a/b Afbouw’, ‘NL-5801a/b Bitumineuze en Kunststof Dakbedekkingsbedrijven’ and ‘NL-6001 Natuursteen Vakwerkbedrijven in de Bedrijfstak’.

Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period.

The tax settings are up to date for all employment conditions groups. Processing the first payroll period with the current settings has limited impact on the tax declaration, which will be corrected automatically in the next payroll tax declaration after the retroactive correction.

We are working on updating the employment conditions groups as soon as possible. This page will be updated when new information becomes available. Our apologies for the inconvenience.
Jan 22, 2026 - 11:38 CET

Exact Online - Bank and cash entries not visible in the VAT checklist (Global)

Identified - Currently, bank and cash entries are not visible in the VAT checklist. The entries are still included in the VAT returns and the entries are also included in the VAT overview. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Jan 22, 2026 - 09:26 CET

Authentication Issues with AVD After January 2026 Windows Security Update (Global)

Identified - You may experience authentication failures when you log in to a remote connection application after you have installed KB5074109 Windows security patch. This issue is affecting Azure Virtual Desktop. The issue has been identified by Microsoft. You can resolve the issue by updating to KB5077744, which was released on January 17th 2026. Our apologies for the inconvenience.
Jan 21, 2026 - 13:14 CET

Exact Online Payroll - Year-end allowance reservation incorrectly added to pension base in employment conditions groups 'Gehandicaptenzorg' and 'Geestelijke Gezondheidszorg' (NL)

Investigating - The year-end allowance reservation is currently added incorrectly to the pension base in employment conditions groups 'NL-3507 Gehandicaptenzorg' and 'NL-3506 Geestelijke Gezondheidszorg'. Other employment conditions groups related to PFZW are not affected. We are working on a solution. Our apologies for the inconvenience.
Jan 15, 2026 - 09:14 CET

Exact Multivers Online – Error when sending E-invoices (NL)

Investigating - You may get an error "An error has occurred when sending e-invoices. Not all invoices were sent" when you are trying to send E-invoices in Exact Multivers Online. As a workaround you can close and reopen the administration and click step 5 in the menu for registering E-invoice accounts. You may have to repeat this step when the error reoccurs. We are investigating the issue. Our apologies for the inconvenience."
Jan 05, 2026 - 12:36 CET

Exact Online Degraded Performance

Exact Online Premium Degraded Performance

Exact Online Payroll & HR Degraded Performance

Exact Online Fiscaal Operational

Exact Online Jaarrekening Operational

Exact Online Collaboration Operational

Exact Online Project Management Operational

Exact Online Bouw Operational

Exact Cloud Services Degraded Performance

Exact Globe+ Operational

Exact Globe Next Operational

Exact Synergy Operational

Exact Financials Operational

Exact Proquro Operational

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Operational

Exact HR & Salaris Gemak Degraded Performance

Exact Multivers Degraded Performance

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Operational

Exact Winbooks Operational

Exact Officient Operational

Exact Venice Degraded Performance

Exact Gripp Operational

Exact Horeko Operational

Exact API Operational

Bank links / PSD2 Operational

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 23, 2026

No incidents reported today.

Jan 22, 2026

Exact Gripp - 504 Gateway timeout error (NL/BE)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 22, 14:35 CET

Investigating - It is possible that while using Gripp you are seeing a 504 Gateway Timeout page. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
Jan 22, 14:30 CET

Exact Online Fiscaal - Possibility of getting an error message when opening or downloading a tax return (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 22, 09:02 CET

Identified - You may receive a '500 - Fout op de server' error when opening a Fiscal declaration or a 'Er is helaas iets niet goed gegaan. Indien de fout zich blijft voordoen, neemt u dan contact met ons op via de servicedesk.' error when downloading the report of a fiscal declaration. We have identified this issue and are working on a fix. Our apologies for the inconvenience.
Jan 20, 14:33 CET

Jan 21, 2026

Unresolved incident: Authentication Issues with AVD After January 2026 Windows Security Update (Global).

Jan 20, 2026

Exact Bouw - Unable to register for Peppol when your company is already registered in Exact Online (Global)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 20, 15:47 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 09:20 CET

Identified - Currently you cannot complete your Peppol registration when the company you are trying to register is already subscribed to Peppol in Exact Online. During the onboarding process you receive a selection of multiple accounts, but selecting an account results in an 'access denied' error. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Jan 19, 08:01 CET

Exact Reeleezee - Not able to login (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 20, 11:12 CET

Investigating - It is currently not possible to login to Exact Reeleezee. When trying to login you will receive a error message stating "server connect failed". As a workaround you can login via a incognito tab within your browser. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 20, 10:04 CET

Exact Online Fiscaal - Incorrect calculation in the income tax return of the "Deel hypotheekschuld naar box 3" (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 20, 08:40 CET

Identified - The issue has been identified and a fix is being implemented.
Jan 19, 10:44 CET

Investigating - The calculation of the “Deel hypotheekschuld naar box 3” is incorrect in the income tax return if an amount is filled in at 'Aflossing in 202x op de eigenwoningschuld'. The outcome may differ from what you expected. This applies to the years 2023 and 2024. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 14, 14:41 CET

Jan 19, 2026

Exact Reeleezee - Not possible to adjust subscription as authorized user (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 19, 16:40 CET

Investigating - It is currently not possible to upgrade or downgrade subscriptions via the Reeleezee account as authorized user of the administration. After clicking on 'Proceed with modification' the error notification 'Error' appears. As a workaround you can login in the former version of Exact Reeleezee:

https://apps.reeleezee.nl/ma/mobileaccounting202551e1/login

We are working on a solution. Our apologies for the inconvenience.
Jan 19, 15:26 CET

Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 19, 09:50 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 08:11 CET

Identified - We have identified the issue and are working on a solution.
Jan 15, 16:38 CET

Investigating - We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.
Jan 15, 08:49 CET

Exact Online Bouw - Error when registering for Peppol (BE)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 19, 08:00 CET

Investigating - You may experience an error message "Uw verzoek kon niet worden voldaan" after clicking Start when you register for Peppol in Exact Online Bouw. We are investigating the issue. Our apologies for the inconvenience.
Jan 16, 16:01 CET

Jan 18, 2026

Exact Reeleezee - Intermittent delays and performance issues in Reeleezee (NL)

Resolved - This issue has been resolved. Reeleezee is working as intended again. Our apologies for the inconvenience.
Jan 18, 17:39 CET

Identified - The cause of the issue has been found and we are working on a solution. Intermittent delays and performance degradation are possible until the issue is fixed. This page will be updated as soon as more information becomes available.
Jan 18, 14:27 CET

Investigating - Exact Reeleezee might currently be unavailable. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 18, 13:15 CET

Jan 17, 2026

No incidents reported.

Jan 16, 2026

Exact Bouw - Unable to register for Peppol when your company is already registered in Exact Online (Global)

Resolved - The issue has been resolved. It is possible again to register for Peppol without facing unexpected errors. Our apologies for the inconvenience.
Jan 16, 13:22 CET

Identified - The issue has been identified and a fix is being implemented. This issue only occurs when you try to register for Peppol with the same user you have used to register Peppol in Exact Online. Therefore, please refrain from onboarding your company in Bouw with the same user you used to onboard your company in Exact Online.
Dec 19, 15:34 CET

Investigating - Currently you cannot complete your Peppol registration when the company you are trying to register is already subscribed to Peppol in Exact Online. During the onboarding process you receive a selection of multiple accounts, but selecting an account results in an 'access denied' error. We are investigating the issue. Our apologies for the inconvenience.
Dec 18, 13:12 CET

Exact Winbooks/Exact Venice - Oops error when registering for or maintaining Peppol (BE)

Resolved - The issue has been resolved. It is possible again to register for or maintain existing Peppol registrations without facing unexpected errors. Our apologies for the inconvenience.
Jan 16, 10:43 CET

Update - The issue has been resolved. It is possible again to register for or maintain existing Peppol registrations without facing unexpected errors. Our apologies for the inconvenience.
Jan 16, 10:20 CET

Monitoring - We have implemented a fix and we are monitoring the results.
Jan 15, 12:40 CET

Identified - We have identified the issue and we are working on a solution.
Jan 15, 08:15 CET

Update - This issue affects both Exact Winbooks and Exact Venice. We are investigating the issue and will update this page as soon as more information becomes available.
Jan 12, 21:29 CET

Investigating - You may experience an oops error when registering for and maintaining existing Peppol registrations. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 12, 17:42 CET

Exact Online - Bank statements not delivered via ING Belgium PSD2 bank link (BE)

Resolved - The issue has been resolved. All ING statements have been delivered. Our apologies for the inconvenience.
Jan 16, 09:28 CET

Monitoring - ING has implemented a fix and we are monitoring the results.
Jan 15, 13:50 CET

Investigating - The bank statements of ING are not delivered yet via the PSD2 bank link for ING Belgium. We are investigating the issue together with ING and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 15, 09:52 CET

Jan 15, 2026

Exact Cloud Services – Maintenance on Cloud Platform - 15th of January 2026 between 18:00 – 22:00 CET

Completed - The scheduled maintenance has been completed.
Jan 15, 22:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:00 CET

Scheduled - We will be undergoing maintenance between 18:00 – 22:00 CET on 15-01-2026 on our Cloud Platform for our shared customers. During the maintenance we will update the Cloud Platform to the recent Service Pack for Exact Globe 424, Exact Globe+ 505 and Exact Synergy 505. It is not possible to work in Exact Globe, Exact Globe+ and Exact Synergy during this maintenance and the hosted desktop will not be available. Our apologies for the inconvenience.
Jan 7, 14:21 CET

Exact Globe Next - Exact Globe+ - Exact Synergy - Invalid security certificate when updating or starting the software.

Resolved - This incident was resolved.
Jan 15, 13:00 CET

Monitoring - A fix has been implemented, and we are monitoring the results.
Jan 15, 11:50 CET

Investigating - When doing a software update, or when starting the software, the warning "This certificate is expired or not valid" can appear. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.
Jan 15, 08:54 CET

HR & Salaris Gemak - Error when starting HR & Salaris Gemak (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 15, 10:10 CET

Identified - You will notice that a pop-up window with the message "Database version is different from application version. Do you want to proceed?" is shown when starting HR & Salaris Gemak after the release of version 26.1.1.20. You are able to work without any issues when clicking on Proceed in the message. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Jan 15, 09:13 CET

HR & Salaris Gemak - Company car addition incorrect (NL)

Resolved - This issue has been resolved with the release of version 26.1.1.20. Our apologies for the inconvenience.
Jan 15, 10:10 CET

Monitoring - We have implemented a fix and we are monitoring the results.
Jan 15, 09:18 CET

Identified - The calculation of the company car addition (bijtelling) is currently incorect for calculation rule (regeling) U4BEL86. We are working on a solution and this will be implemented as soon as possible. Our apologies for the inconvenience.
Jan 12, 17:55 CET

HR & Salaris Gemak – Data incomplete when printing “Premieoverzicht” or "Periodeoverzicht" (NL)

Resolved - This issue has been resolved with the release of version 26.1.1.20. Our apologies for the inconvenience.
Jan 15, 08:49 CET

Identified - We have identified the issue and we are working on a fix. In the meantime we have implemented a temporary solution which ensures you can print the reports without any missing data.
Jan 9, 14:55 CET

Investigating - Currently in release 26.1.1.10 when you print the “Premieoverzicht” or "Periodeoverzicht" you will receive a document with incomplete data. We are investigating the issue. Our apologies for the inconvenience.
Jan 8, 12:49 CET

Jan 14, 2026

Exact Online Jaarrekening - Scheduled Maintenance for Audit plan (NL)

Completed - The scheduled maintenance is postponed until further notice.
Jan 14, 17:11 CET

Scheduled - Audit plan will be undergoing scheduled maintenance. During this maintenance, Audit plans cannot be opened or created. We apologize for any inconvenience this may cause and appreciate your understanding.
Jan 14, 09:27 CET

Exact Globe Next – Not possible to generate an invoice after the sales order fulfillment is completed.

Resolved - This incident is resolved.
Jan 14, 16:36 CET

Monitoring - A fix has been implemented in Exact Globe Next release 424SP44 downloaded after 14th of January 2026 11:00 hours CET. For downloads before this time, a new update can be executed to Exact Globe Next release 424SP44.
Jan 14, 11:06 CET

Identified - The issue has been identified and a fix is being implemented.
Jan 14, 09:19 CET

Investigating - In Exact Globe Next release 424SP44 it is not possible to generate a sales invoice when the order fulfillment is done in a prior stage. Only invoices generated simultaneously with the fulfillment are created. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 13, 17:12 CET

Exact Online - OOPS error when opening company settings (BE)

Resolved - The issue has been resolved. It is possible again to open the company settings without facing unexpected errors. Our apologies for the inconvenience.
Jan 14, 15:48 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 12:53 CET

Investigating - You may get an OOPS error when opening the company settings through [Company name > Settings] in Exact Online Belgium. We are investigating the issue. Our apologies for the inconvenience.
Jan 14, 11:43 CET

Exact Online - KBC statements not yet delivered by Codabox (BE)

Resolved - The issue has been resolved. All KBC statements have been delivered by Codabox. Our apologies for the inconvenience.
Jan 14, 15:43 CET

Investigating - You may experience a delay in the Codabox bank statements for KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.
Jan 14, 09:13 CET

Exact Multivers Online - Accessing Multivers Online not possible (NL)

Resolved - The issue has been resolved. It is possible again to start the application without facing unexpected errors.. Our apologies for the inconvenience.
Jan 14, 14:39 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 14:16 CET

Identified - The issue has been identified and a fix is being implemented.
Jan 14, 10:33 CET

Update - We are continuing to investigate this issue.
Jan 14, 08:52 CET

Investigating - After logging in you are not able to access Exact Multivers Online when clicking the Multivers button in the app. The application seems to start, but the session is ended prematurely. We are investigating the issue. Our apologies for the inconvenience.
Jan 14, 08:46 CET

Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 14, 11:34 CET

Jan 13, 2026

Exact Online - ‘You are already subscribed to the Peppol network via Tradeinterop’ when trying to register to the Peppol network (BE)

Resolved - The issue has been resolved. It is possible again to register to the Peppol network without facing unexpected errors. Our apologies for the inconvenience.
Jan 13, 15:49 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 15:30 CET

Identified - It is possible that you get a message stating that you are already registered to the Peppol network via Tradeinterop when you want to finish your Peppol registration. This issue only occurs if you were registered in the past, but you are unsubscribed before 29-12-2025 11:00. We have implemented a fix and are now resolving the affected subscriptions. Our apologies for the inconvenience.
Jan 7, 11:53 CET

Exact Online - OOPS error when opening company settings (BE)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 13, 13:32 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 11:34 CET

Exact Online - Track status 'Error' for sales invoices that were sent via Peppol (BE/NL)

Resolved - This issue has been resolved. Declined invoices have been resubmitted. Our apologies for the inconvenience.
Jan 13, 13:14 CET

Investigating - You may experience that the Track status 'Error' is given for sales invoices that were sent via Peppol today. We are investigating this issue. Our apologies for the inconvenience.
Jan 12, 16:02 CET

Exact Online Jaarrekening - 2022 and 2025 annual reports may be rejected with an error message (NL)

Resolved - The issue has been resolved. It is possible again to submit 2022 and 2025 annual reports. Our apologies for the inconvenience.
Jan 13, 13:00 CET

Identified - The issue has been identified and a fix is being implemented.
Jan 9, 11:24 CET

Investigating - You may receive a VAS500 error message when submitting 2022 and 2025 annual reports. The full error message you may receive is:
"VAS500: Het aangeleverde instance document voldoet niet aan de Nederlandse taxonomie. Hierdoor kan het aanleververzoek niet door Digipoort worden verwerkt. Het instance document bevat de volgende fouten: In content of element : The content model does not allow element to appear immediately after element . The following elements would be valid here: xbrli:unit, link:footnoteLink, xbrli:context, xbrli:tuple, xbrli:item (or nothing). / 311: Validatie niet gelukt."

We are investigating the issue. Our apologies for the inconvenience.
Jan 9, 11:22 CET

Jan 12, 2026

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026