Exact Online - Historical journals show codes instead of descriptions (BE)
Investigating - You may experience that the export of the historical journals shows numbers for your G/L accounts, customers and suppliers instead of the descriptions. We are investigating this issue. Our apologies for the inconvenience.
Aug 06, 2025 - 11:25 CEST
Exact Online Payroll – Irregularity allowance calculated over hourly rate instead of gross salary in Binnenscheepvaart (NL)
Investigating - In employment conditions group NL-2201 Binnenscheepvaart, the irregularity allowance ("onregelmatigheidstoeslag") is calculated over the hourly rate instead of the gross salary. We are working on a solution. Our apologies for the inconvenience.
Aug 05, 2025 - 16:53 CEST
Exact Online Jaarrekening - Error while filing annual reports (NL)
Investigating - You might get an 'FVS500'-error while filing annual reports. The error message states that the submitted message does not meet the requirements. We are investigating this issue. Our apologies for the inconvenience.
Jul 31, 2025 - 11:27 CEST
Exact Online Jaarrekening - Some annual reports are too large to download (NL)
Update - We are continuing to work on a fix for this issue.
Jul 24, 2025 - 12:20 CEST
Identified - You may experience an error 504 when downloading an annual report. This occurs when the report is too large to download. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.
Jul 18, 2025 - 16:35 CEST
Exact Online Degraded Performance
Exact Online Premium Operational
Exact Online Payroll & HR Degraded Performance
Exact Online Fiscaal Operational
Exact Online Jaarrekening Degraded Performance
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact API Operational
Bank links / PSD2 Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

HR & Salaris Gemak - Maintenance on 13-08-2025 between 20:00 - 22:00 CET Aug 13, 2025 20:00-22:00 CEST

Due to planned maintenance HR & Salaris Gemak will be unavailable on Wednesday 13-08-2025 between 20:00 - 22:00 CET. Our apologies for the inconvenience.
Posted on Aug 06, 2025 - 13:01 CEST
Aug 7, 2025

No incidents reported today.

Aug 6, 2025
Exact Online Premium - Delay in automations (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Aug 6, 14:53 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 16:41 CEST
Investigating - You may experience that your automations in Exact Online Premium are executed with a delay. We are currently investigating this issue. Please be advised that the re-triggering of the delayed automation has no effect. Once an update is available we will upload this page. Our apologies for the inconvenience.
Aug 5, 14:19 CEST
Exact Online Bouw - Unable to load the project overview (Global)
Resolved - This issue has been resolved. All customers who registered a support case with us with be reverted to the new project overview.
Aug 6, 14:27 CEST
Identified - The issue has been identified and we are working on a solution. As this issue only occurs in the new project overview we can temporarily restore your project overview so you can continue working with Exact Bouw. Therefore, please contact our support department if you run into this issue.
Aug 1, 16:43 CEST
Investigating - You may experience that the Projects overview page keeps loading and no Projects are shown. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 1, 09:31 CEST
Exact Online Payroll – Pension base calculation does not take sick/not sick ratio into account in Bouw & Infra (NL)
Resolved - The issue in the pension calculation has been resolved. To calculate retroactively with the correct calculation, make a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation.
Our apologies for the inconvenience.
Aug 6, 13:56 CEST
Update - The issue in the pension calculation has been resolved. To calculate retroactively with the correct calculation, make a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation.
Our apologies for the inconvenience.
Aug 6, 13:55 CEST
Investigating - In employment conditions group NL-0301a Bouw & Infra, the sick/not sick ratio is not taken into account in the calculation of the pension base. We are working on a solution. Our apologies for the inconvenience.
Jun 25, 09:45 CEST
Exact Online - Oops error when creating, printing or sending sales invoices (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Aug 6, 11:16 CEST
Monitoring - A fix has been implemented and we are monitoring the results. Our apologies for the inconvenience.
Aug 6, 10:02 CEST
Identified - The issue has been identified and we are working on a solution to solve the issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 6, 09:29 CEST
Investigating - You may get an Oops error when you try to create, print or send a sales invoice in Exact Online. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 6, 09:18 CEST
Aug 5, 2025

Unresolved incident: Exact Online Payroll – Irregularity allowance calculated over hourly rate instead of gross salary in Binnenscheepvaart (NL).

Aug 4, 2025
Exact Online - Bank statements BUNQ not imported yet (NL)
Resolved - This incident has been resolved and the statements are imported. Our apologies for the inconvenience.
Aug 4, 09:53 CEST
Investigating - You may experience that the bank statements for your BUNQ bank link are not imported yet. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Jul 31, 11:47 CEST
Aug 3, 2025
Exact Online Jaarrekening & Fiscaal - Maintenance on 02-08-2025 between 21:00 - 00:00 CEST
Completed - The scheduled maintenance has been completed.
Aug 3, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 21:00 CEST
Scheduled - You may experience reduced performance on August 2nd between 21:00 CEST and 00:00 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Jul 30, 09:27 CEST
Aug 2, 2025
Aug 1, 2025
Exact Globe/Exact Financials - No invitation e-mail sent when registering for electronic invoicing (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Aug 1, 16:52 CEST
Investigating - When you are registering for electronic invoicing in Exact Globe or Exact Financials, you will not receive the invitation e-mail. We are investigating this issue. Our apologies for the inconvenience.
Aug 1, 14:46 CEST
Jul 31, 2025
Exact Proquro - Disruption in Exchange with Exact Online (NL)
Resolved - The issue has been identified and a solution has been implemented. The error message in the exchange between Exact ProQuro and Exact Online has been resolved. Our apologies for the inconvenience.
Jul 31, 14:19 CEST
Investigating - You may receive an error "Failed to retrieve access token (Status Code: Service Unavailable 503)'' due to a disruption in the connection between Exact ProQuro and Exact Online. We are investigating the issue. Our apologies for the inconvenience.
Jul 30, 14:35 CEST
Exact Online - Not able to start a support chat or create a supportcase (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 31, 11:51 CEST
Investigating - Currently we are facing technical issues with the Exact Support page. As a result, you might not be able to create a supportcase or start a support chat at this moment. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Jul 31, 10:50 CEST
Jul 30, 2025
Jul 29, 2025

No incidents reported.

Jul 28, 2025
Exact Online - Missing CODA statements for KBC and BNP (BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 28, 11:55 CEST
Monitoring - The statements for BNP are also processed now. We are monitoring the results. Our apologies for the inconvenience.
Jul 28, 11:42 CEST
Update - The statements for KBC are processed by CodaBox. They are still processing the statements for BNP. Our apologies for the inconvenience.
Jul 28, 10:21 CEST
Identified - The issue has been identified by CodaBox and they are working on processing the statements. There is also a delay for the bank statements of BNP and CodaBox is working on processing these bank statements as well. Our apologies for the inconvenience.
Jul 28, 09:52 CEST
Investigating - You may experience a delay in the Codabox bank statements for KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.
Jul 28, 09:30 CEST
Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

Jul 24, 2025
Exact Online Jaarrekening - Explanation of receivables is not included in the preview (NL)
Resolved - The issue has been resolved. Explanation of receivables is included in the preview. Our apologies for the inconvenience.
Jul 24, 09:11 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 24, 08:21 CEST
Investigating - The explanation of the receivables is not shown in the preview of an annual report. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.
Jul 23, 16:07 CEST
← Incident History Powered by Atlassian Statuspage