Exact System Status

All products - Unable to use Rabo BoekhoudKoppeling to receive transactions or send payments (NL)

Monitoring - A fix has been implemented. It is again possible to send payments via the Rabo BoekhoudKoppeling. Please note that the transactions have not been imported yet. We will update this page as soon as the transactions have been imported. We keep monitoring the results.
Mar 24, 2025 - 16:41 CET

Investigating - At the moment it is not possible to retrieve transactions or send payment files via the Rabo BoekhoudKoppeling. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Mar 22, 2025 - 11:52 CET

Exact Online Annual Reporting - A blank page is added in the compilation statement in the annual report (NL)

Identified - This issue has been identified and we are currently working on a fix.
Mar 21, 2025 - 20:22 CET

Investigating - You may have a blank page in the compilation statement of the annual report. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 21, 2025 - 20:22 CET

Exact Online Annual Reporting - It is not possible to exclude the other explanations in the notes to the annual report (NL)

Identified - This issue has been identified and we are currently working on a fix.
Mar 21, 2025 - 19:50 CET

Investigating - Currently it is not possible to exclude the other explanations in the notes to the annual report. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 21, 2025 - 19:49 CET

Exact Online Annual Reporting - The resubmission of annual reports are not received by the Chamber of Commerce (NL)

Identified - This issue has been identified and we are currently working on a fix.
Mar 21, 2025 - 20:02 CET

Investigating - The resubmission of annual reports may not be received by the Chamber of Commerce. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 21, 2025 - 20:01 CET

Exact Online Annual Reporting - The retained portion of the result is incorrectly presented in the notes to the annual report (NL)

Identified - This issue has been identified and we are currently working on a fix.
Mar 21, 2025 - 20:03 CET

Investigating - In the notes to the annual report on equity and provisions, the retained portion of the result is incorrectly presented under the heading 'profit appropriation'. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 21, 2025 - 19:56 CET

Exact Online - Bank statements of ABN AMRO (1.0 bank link) not delivered (NL)

Monitoring - The issue has been resolved. All entries have been imported automatically.

In case you already entered missing entries manually during this issue, duplicate entries can occur in your administration. There is a check on duplicate entries, but an entry is only flagged as duplicate (and therefore skipped during automatic import) if all of the following criteria are exactly the same as in your manual entry:
a. Journal
b. Date
c. Amount
d. Notes

If there are duplicate entries in your division, please delete those entries following the next steps:
1. [Financial > Banking & Cash > Statements > Bank Files].
2. hyperlink [Entries] in the line(s) that has been imported
3. Number of entries to be processed
4. Entry Number
5. Delete

Please compare the bank balance in ABN AMRO (reference date yesterday evening) with the balance in the financial dashboard in Exact Online.
Mar 21, 2025 - 12:56 CET

Update - All statements with an entry date up until March 19th have been successfully imported. The transactions with entry date March 20th will follow as soon as possible. As soon as all statements have been imported we will update this page.
Mar 21, 2025 - 09:54 CET

Identified - You may still experience that bank statements with entry date March 14th are missing. Also, the bank statements of March 19th are not imported yet. We are in consultation with ABN AMRO to investigate this issue. Transactions with other entry dates have been imported successfully. Once an update becomes available we will update this page.
Mar 19, 2025 - 16:56 CET

Monitoring - A fix has been implemented and the bank transactions with transaction date up until March 16th have been imported successfully. Transactions with booking date March 17th and 18th will follow as soon as possible. As soon as all transactions have been imported successfully, we will update this page.
Mar 19, 2025 - 11:15 CET

Identified - This issue has been identified and we are currently working on a fix. Please note that this issue is not limited to this weekend's bank statements and also includes today's statements. This page will be updated as soon as more information is available.
Mar 18, 2025 - 08:26 CET

Update - This weekend, your bank statements of ABN AMRO (1.0 link) will not be imported. This page will be updated as soon as more information is available.
Mar 14, 2025 - 18:27 CET

Investigating - The bank statements of ABN AMRO (1.0 bank link) are not delivered yet. We are investigating this issue. Our apologies for the inconvenience.
Mar 14, 2025 - 08:27 CET

Exact Online – Sum of selected cells shows wrong amount in Matching | Account screen when using the new design in Exact Online (NL / BE)

Investigating - It is possible that the ‘Selected’ column in the Matching | Account screen shows an amount that is not equal to the sum of the lines that are selected. The issue only occurs in the new design of Exact Online. Please note that the individual cells show the right amount. Therefore, the amount in the ‘selected’ column can be ignored until further notice. Our apologies for the inconvenience.
Mar 20, 2025 - 14:49 CET

Exact Online Onderwijs - Missing data and settings when setting up a company based on a standard template (BE)

Identified - The issue is identified and we are working on a fix.
Mar 19, 2025 - 13:44 CET

Investigating - You may experience missing data and settings when setting up a company based on a standard template. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 18, 2025 - 09:51 CET

Exact Online Payroll - 'WGA-hiaat' insurance components in Bitumineuze en Kunststof Dakbedekkingsbedrijven incorrect

Investigating - In employment conditions group NL-5801a & NL-5801b Bitumineuze en Kunststof Dakbedekkingsbedrijven, the WGA-hiaat insurance components 5801-063 and 5801-064 are calculated using an incorrect percentage and maximum. We are working on a solution. Our apologies for the inconvenience.
Mar 18, 2025 - 14:23 CET

Exact Online Payroll - Social Fund in Taxivervoer & Besloten Busvervoer is calculated nett instead of gross

Investigating - In employment conditions groups NL-2801 Taxivervoer and NL-3001 Besloten Busvervoer, the Social Fund components 2801-018 and 3001-030 is calculated nett instead of gross. The calculation should have been changed to gross as of 1-1-2025. We are working on a solution. Our apologies for the inconvenience.
Mar 13, 2025 - 10:45 CET

Exact Online - OOPS error when switching companies through the search bar (Global)

Identified - This issue has been identified and we are currently working on a fix.
Mar 12, 2025 - 09:19 CET

Investigating - It is possible you receive an OOPS error when you try to open another company through [Company name > Search bar]. As a workaround the company can still be opened through the menu path [Company Name > All options]. For our Accounting (for Accountants) licenses you can also use the menu path [Accountancy > General > Companies > Overview]. We are investigating this issue. Our apologies for the inconvenience.
Mar 07, 2025 - 10:41 CET

Exact Online - Invalid error 'trackstatus: error' when sending invoices through PEPPOL (NL/BE)

Identified - This issue has been identified and we are currently working on a fix.
Feb 18, 2025 - 09:22 CET

Investigating - You may experience getting an invalid error stating 'trackstatus: error' when sending invoices through PEPPOL while the set up of your own registration and the account details of the debtor are correct. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Feb 14, 2025 - 13:21 CET

Exact Online - Unable to finish PEPPOL registration (NL/BE)

Update - This issue has been identified and we are currently working on a fix.
Feb 18, 2025 - 09:23 CET

Investigating - You may experience issues with finishing your PEPPOL registration while you may have already verified the company name and/or the bank account number. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Feb 14, 2025 - 11:45 CET

Exact Online - Horizontal scrolling in new design (NL/BE)

Identified - You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Jan 17, 2025 - 12:37 CET

Exact Online Payroll – The calculation of the pensionbase incorrect in PFZW calculations

Identified - In employment conditions groups connected to the PFZW pension fund, (Exact ECG codes NL-3501 until NL-3518), currently calculates a wrong pension base. The part of the base which calculate the amount of end of year benefit does not include the holiday pay. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 2025 - 16:27 CET

Exact Online Degraded Performance

Exact Online Premium Degraded Performance

Exact Online Fiscaal Operational

Exact Online Jaarrekening Degraded Performance

Exact Online Collaboration Operational

Exact Online Project Management Operational

Exact Online Bouw Operational

Exact Cloud Services Operational

Exact Globe+ Operational

Exact Globe Next Operational

Exact Synergy Operational

Exact Financials Operational

Exact Proquro Operational

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Operational

Exact HR & Salaris Gemak Operational

Exact Multivers Operational

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Operational

Exact Winbooks Operational

Exact Officient Operational

Exact Venice Operational

Exact API Operational

Bank links / PSD2 Degraded Performance

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 24, 2025

Unresolved incident: All products - Unable to use Rabo BoekhoudKoppeling to receive transactions or send payments (NL).

Mar 23, 2025

Exact Cloud Services - Change in interface multifactor authentication (NL)

Completed - The scheduled maintenance has been completed.
Mar 23, 03:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 01:00 CET

Scheduled - The following message only applies to customers who have 2 factor authentication (2FA) within the Exact Cloud Services environment activated.

On the 23rd of March between 01:00 and 03:00 CET, we will update the 2FA authentication server. During the maintenance the color of the 2FA interface will change, there is no further impact on the use of the tool for you.
Mar 11, 11:01 CET

Mar 22, 2025

Mar 21, 2025

Exact Online Annual Report - Annual reports 2020 and 2021 cannot be submitted (NL)

Resolved - This incident has been resolved. When starting a new annual report in 2020 or 2021 it will be submitted to the COC.
Mar 21, 11:44 CET

Investigating - It is currently not possible to submit annual reports for 2020 and 2021 to the Chamber of Commerce. We are investigating this issue. This page will be updated as soon as more information is available.
Our apologies for the inconvenience.
Mar 14, 18:32 CET

Exact Online Bouw - Unable to access Exact Bouw environment (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Mar 21, 11:12 CET

Identified - You may experience that you are currently unable to access your Exact Bouw environment. We are working on a solution. Our apologies for the inconvenience.
Mar 20, 10:15 CET

Mar 20, 2025

Exact Online Fiscal and Annual reporting - Delayed website response on https://app.fiscaalgemak.nl(NL)

Resolved - This incident has been resolved!
The website is responsive and previewing annual reports is possible again without getting a time-out message.
Mar 20, 13:04 CET

Investigating - We are currently experiencing significant delays in our website response time on https://app.fiscaalgemak.nl/. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Mar 20, 11:48 CET

Mar 19, 2025

Unresolved incident: Exact Online Onderwijs - Missing data and settings when setting up a company based on a standard template (BE).

Mar 18, 2025

Exact Online Fiscal and Annual reporting - Error 500 when creating a new assignment (NL)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
Mar 18, 09:16 CET

Investigating - It is currently not possible to create a new assignment. You will receive error messages. We are investigating this issue. This page will be updated as soon as more information is available.
Our apologies for the inconvenience.
Mar 18, 08:53 CET

Exact Online Fiscal and Annual Reporting - There is a delay in our environment (NL)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
Mar 18, 09:15 CET

Update - The issue has been resolved. Our apologies for the inconvenience.
Mar 18, 09:15 CET

Investigating - There is a delay in our environment. You may experience errors or long waiting times. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Mar 18, 09:01 CET

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

Exact Online - Degraded performance via different menu paths (BE)

Resolved - This issue has been resolved. You won't experience degraded performance via different menu paths anymore. Our apologies for the inconvenience.
Mar 15, 10:15 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 10:00 CET

Investigating - You may experience degraded performance via different menu paths. We are investigating this issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.
Mar 15, 09:23 CET

Mar 14, 2025

Exact Online Fiscal and Annual reporting - Error message 'Failed Attempt' while sending declarations to external portals

Resolved - This incident has been resolved. Declarations are sent through without errors.
Mar 14, 16:31 CET

Investigating - You might get an error message stating 'Failed Attempt' while sending declarations to external portals. This is due to an interference caused by message expresse. We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Mar 13, 16:32 CET

Exact Online Collaboration - Collaboration portal is not accessible!

Resolved - This incident has been resolved, the portal can be accessed again. Our apologies for the inconvenience.
Mar 14, 11:30 CET

Investigating - You may get an error message stating 'Your connection is not private' while trying to access the collaboration portal from Exact Online Fiscal and Annual reporting. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Mar 14, 09:52 CET

Mar 13, 2025

Exact Online Premium - OOPS error when opening company settings (Global)

Resolved - This issue has been resolved. You won't receive an OOPS error when opening company settings via the menu path [Company name > Settings] anymore. Our apologies for the inconvenience.
Mar 13, 10:29 CET

Identified - This issue has been identified and we are currently working on a fix.
Mar 12, 09:19 CET

Investigating - You might receive an OOPS error when opening company settings via the menu path [Company name > Settings] for some of your companies. We are investigating the issues. Our apologies for the inconvenience.
Mar 8, 08:47 CET

Exact Online - Additional empty entry lines when adjusting entries (Global)

Resolved - This issue has been resolved. You won't experience anymore that 3 additional empty lines appear when you fill in the Our. Reference field in any kind of entry. Our apologies for the inconvenience.
Mar 13, 09:55 CET

Update - The fix for Firefox is implemented as well. We keep monitoring the results.
Mar 13, 08:59 CET

Monitoring - A fix has been implemented for Google Chrome and Microsoft Edge and we are monitoring the results. For Firefox we are still working on a solution. As soon as an update is available we will update this page.
Mar 11, 10:04 CET

Investigating - It is possible that 3 additional empty entry lines appear when you fill the Our. Reference field in any kind of entry. The issue may also occur when using the intercompany accounting functionality. You can delete the additional entry lines by clicking the [X] button next to the entry line number. We are investigating the issue. Our apologies for the inconvenience.
Mar 6, 15:42 CET

Exact Online - Drag & drop functionality not working (Global)

Resolved - This issue has been solved. You are able to use the drag & drop functionality again. Our apologies for the inconvenience.
Mar 13, 09:38 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 08:55 CET

Identified - The issue has been identified and we are working on a fix.
Mar 10, 09:21 CET

Investigating - Currently the drag & drop functionality is not working via various menu paths such as creating purchase and sales entries or uploading a document via Documents > New document. As a workaround, you can use the hyperlink 'click to browse' to add a document. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Mar 5, 09:42 CET

Mar 12, 2025

Exact Cloud Services - Password reset not possible (NL)

Resolved - This issue has been resolved. You are able to reset a password on the ECS password reset portal again. Our apologies for the inconvenience.
Mar 12, 20:50 CET

Investigating - You may experience an issue when trying to reset a password on the ECS password reset portal. The functionality to reset your password is unavailable.
We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 11, 10:56 CET

Exact Online Annual Reporting - In the result comparison of an annual report, taxes are presented twice (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Mar 12, 08:59 CET

Investigating - You may experience a difference in the result comparison of an annual report. Taxes are presented twice. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 11, 13:16 CET

Mar 11, 2025

Exact Online Premium - Not possible to log in (Global)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Mar 11, 16:53 CET

Investigating - Currently it is not possible to log in to Exact Online. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience caused.
Mar 11, 15:36 CET

Exact Online Bouw - Purchase invoices are not synced from Exact Bouw to Exact Online (NL)

Resolved - This issue has been resolved. Purchase invoices which you send from Exact Bouw to Exact Online will be synced again. Our apologies for the inconvenience.
Mar 11, 15:40 CET

Investigating - You may experience that purchase invoices which you send from Exact Bouw to Exact Online are not synced to Exact Online. We are investigating this issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience
Mar 10, 16:11 CET

Exact Online Premium - Performance issues Exact Online Premium (Global)

Resolved - This issue has been resolved. You won't experience performance issues anymore. Our apologies for the inconvenience.
Mar 11, 15:35 CET

Investigating - You may currently experience performance issues in your Exact Online Premium environment. We are investigating this issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.
Mar 11, 14:41 CET

Exact Online Fiscal and Annual reporting - Log in not possible (NL)

Resolved - This issue has been resolved and log in is working as intended again. Our apologies for the inconvenience.
Mar 11, 09:43 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 09:14 CET

Investigating - Currently it is not possible to log in to your Exact Online Fiscal and Annual reporting. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Mar 11, 09:14 CET

Exact Online - Log in not possible (Global)

Resolved - This issue has been resolved and log in is working as intended again. Our apologies for the inconvenience.
Mar 11, 09:42 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 08:42 CET

Update - We are continuing to investigate this issue.
Mar 11, 08:26 CET

Investigating - Currently it is not possible to log in to your Exact Online. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Mar 11, 08:19 CET

Mar 10, 2025

Exact Online Annual Reporting – Issues downloading reports using the styling template (NL)

Resolved - This incident has been resolved. The financial statement pdf can be downloaded with using the Stylingstemplate. Our apologies for the inconvenience.
Mar 10, 10:07 CET

Identified - You might experience an issue with the financial statements.pdf if a styling template is attached to it. We have determined that this occurs when a modification has been made to the header or if additional rows were added. There is also probably a correlation with disabling the line in the header. The workaround is to download the report without using the styling template if possible. We have identified the issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Mar 6, 17:08 CET

Exact Online Fiscal - Investment deduction tab is no longer visible in income tax return (IB-W) (NL)

Resolved - This incident has been resolved. The investment deduction tab is visible again. Our apologies for the inconvenience.
Mar 10, 09:47 CET

Investigating - In income tax returns - Profit, the entrepreneur deduction tab is no longer visible. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Mar 7, 12:00 CET