Identified - You may experience that you will get an OOPS error when opening the overview 'assets checklist.' We are currently working on a fix.
When an update is available, we will update this page. Our apologies for the inconvenience.

Jun 24, 2024 - 16:01 CEST
Update - We are continuing to investigate this issue.
Jun 24, 2024 - 15:58 CEST
Investigating - The Self Service Password Reset is not working. We are investigating the cause of the issue. When an update is available, we will update this page. Our apologies for the inconvenience.
Jun 21, 2024 - 10:59 CEST
Investigating - Different exports to Excel through [tools icon > export to Excel] result in an HTML file instead of an Excel file.
We are investigating the cause of the issue. When an update is available, we will update this page. Our apologies for the inconvenience.

Jun 20, 2024 - 10:14 CEST
Exact Online Operational
Exact Online Premium Operational
Exact Online Fiscaal Operational
Exact Online Jaarrekening Degraded Performance
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact API Operational
Bank links / PSD2 Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 25, 2024

No incidents reported today.

Jun 24, 2024
Resolved - This incident has been resolved.
Jun 24, 17:24 CEST
Update - We are currently experiencing an issue where it is no longer possible to display and print OB / ICP declarations in Digipoort. The declarations are being submitted. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Jun 21, 11:15 CEST
Investigating - We are currently investigating this issue.
Jun 21, 11:14 CEST
Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024
Resolved - This issue has been resolved and employees with employment status 'post-employment payments' and/or 'inactive' are visible again. Our apologies for the inconvenience.
Jun 21, 12:57 CEST
Monitoring - A fix has been implemented. Employees with the status 'post-employment payments' and 'inactive' are shown again in the variable mutations. We are monitoring the results.
Jun 21, 08:20 CEST
Identified - When you use the options 'post-employment payments' or 'inactive' for the filter 'employment: status', no employees are shown. As soon as an update is available, we will update this page. Our apologies for the inconvenience.
Jun 19, 16:24 CEST
Resolved - The issue has been resolved. All fields and checkboxes act as intended again. Our apologies for the inconvenience.
Jun 21, 12:53 CEST
Monitoring - A fix has been implemented and we are monitoring the situation. All fields and checkboxes are working as intended again when creating a VAT return.
Jun 21, 08:32 CEST
Investigating - When creating a VAT return using the 'retribution' checkbox or 'ratio amounts', these settings are not being saved. You can create a manual tax return at the Tax Authority and make sure to pay today to make the deadline. A second option is to forego the 'retribution' amount and/or 'ratio amounts' this period and enter those in the next VAT return, as this will still be on time.
We are investigating the cause of the issue. When an update is available, we will update this page. Our apologies for the inconvenience.

Jun 20, 12:14 CEST
Resolved - The issue has been resolved. Confirmation mails regarding submitted tax reports are working as intended again. Our apologies for the inconvenience.
Jun 21, 08:40 CEST
Investigating - After submitting your tax reporting at the Tax Authorities, you receive multiple e-mails every 15 minutes with the confirmation that your tax reporting is successfully submitted. We are investigating the cause of the issue. When an update is available, we will update this page. Our apologies for the inconvenience.
Jun 19, 18:31 CEST
Completed - The scheduled maintenance has been completed.
Jun 21, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 20:00 CEST
Scheduled - We will be undergoing urgent maintenance on June 20th.
Maintenance shall take place between 21:00 - 23:59 CET on 20-06-2024 on the Cloud platform network infrastructure.
Within this time period you may experience an interruption in the connection to your environment.
If this occurs, please try again after 30 minutes.
Our apologies for the inconvenience.

Jun 20, 14:23 CEST
Jun 20, 2024
Resolved - The statements for ING 1.0 bank links are delivered. Apologies for the inconvenience.
Jun 20, 14:56 CEST
Identified - The ING bank statements (non PSD2) are not delivered yet. An update will be shared as soon as more information is available. Our apologies for the inconvenience.
Jun 20, 08:15 CEST
Jun 19, 2024
Jun 18, 2024
Resolved - This issue has been resolved. The webpage www.exact.com/nl is available again. Our apologies for the inconvenience.
Jun 18, 20:06 CEST
Investigating - The webpage www.exact.com/nl is currently unavailable. As a workaround, you can use start.exactonline.nl to log in. As soon as possible an update becomes available, we will update this page. Our apologies for the inconvenience.
Jun 18, 19:39 CEST
Jun 17, 2024
Resolved - This issue has been resolved. The logo of your accountant will not be visible in your own license anymore. Our apologies for the inconvenience.
Jun 17, 20:34 CEST
Identified - The issue has been identified and we are currently working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 14, 10:40 CEST
Investigating - You may experience that the logo of your accountant is visible in your own license in the top right corner. We are currently investigating a solution for this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 12, 13:25 CEST
Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 18:00 CEST
Scheduled - Our automatic bank links will be undergoing scheduled maintenance today between 18:00 CEST and 19:00 CEST. During this maintenance it might not be possible to retrieve bank statements or send payment files to your bank using an automatic bank link. Payments that will be sent during the maintenance might get the status 'sending will take longer than expected' and will be marked as rejected. After this maintenance you can reopen and resend these payments again.
Jun 13, 11:24 CEST
Jun 12, 2024
Resolved - The issue has been resolved. The import functionality is working as intended again. Our apologies for the inconvenience.
Jun 12, 15:25 CEST
Monitoring - A fix has been implemented, and we are monitoring the results.
Jun 12, 09:32 CEST
Investigating - You may experience an OOPS error when you attempt to import data into Exact Online. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 11, 09:54 CEST
Resolved - All ABN AMRO statements have been delivered. Apologies for the inconvenience.
Jun 12, 12:43 CEST
Investigating - The statements of ABN AMRO (non PSD2) are not delivered yet. An update will be shared as soon as more information is available. Our apologies for the inconvenience.
Jun 12, 09:30 CEST
Resolved - The OOPS-error has been resolved. If you chose to save changes to the tax authority settings without a value in the field 'Annual wage for special tax rate', be advised to re-enter a value for the 'Annual wage for special tax rate'. Our apologies for the inconvenience.
Jun 12, 12:07 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 09:37 CEST
Investigating - When you edit the Tax Authority settings on employee level, you will receive an OOPS-error when saving your changes. This is caused by the field 'Annual wage for special tax rate'. We are investigating this issue, but if needed you can leave the field 'Annual wage for special tax rate' empty to be able to save your changes. Be aware that you will need to manually select the 'special tax rate percentage' before saving. As soon as an update becomes available, we will update this page. Our apologies for the inconvenience.
Jun 11, 08:59 CEST
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 18:00 CEST
In progress - Scheduled maintenance has started at 17:00 CEST. We will provide updates as necessary.
Jun 11, 17:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 6, 09:08 CEST
Scheduled - Due to scheduled maintenance you may experience short interruptions in Exact SRXP on Tuesday June 11th between 17:00 CEST and 18:00 CEST. Our apologies for the inconvenience.
Jun 6, 09:05 CEST
Resolved - All missing statements have since been delivered. Our apologies for the inconvenience.
Jun 11, 15:59 CEST
Identified - The ABN AMRO has identified the issue and is working on a solution,
Jun 11, 09:19 CEST
Investigating - Due to technical difficulties at ABN AMRO, the bank transactions of all non-PSD2 ABN AMRO bank links of June 10th have been delayed. ABN AMRO is working to solve this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 11, 08:39 CEST
Resolved - This issue has been resolved. You are able to add a new document to a purchase order again by using the drag & drop functionality. Our apologies for the inconvenience.
Jun 11, 12:43 CEST
Monitoring - A fix has been implemented. You are able to add a new document to a purchase order again by using the drag & drop functionality. We are currently monitoring the results.
Jun 11, 08:38 CEST
Identified - A workaround has been identified in order to link documents to your purchase orders. You can do this by uploading a document through [Documents > New document]. Make sure to fill in 'Suppliers' in the Category field an link the account which is also linked to the purchase order. After this you can navigate to the purchase order and link the document to the purchase order with the magnifying glass behind 'Documents'.
Jun 10, 11:02 CEST
Investigating - When you add a new document to a purchase order by using the drag & drop functionality, this document will not be linked to this purchase order. As soon as an update becomes available, we will update this page. Our apologies for the inconvenience.
Jun 10, 09:41 CEST
Resolved - The issues with the bank mutations for the Rabobank Premium bank links (RaboBoekhoudkoppeling) have been resolved. All bank mutations are imported. Our apologies for the inconvenience.
Jun 11, 12:39 CEST
Identified - Bank mutations for the Rabobank Premium bank links (Rabo Boekhoudkoppeling) have not been imported yet. The import will take place later today. As soon as more information is available we will update this page. Our apologies for the inconvenience.
Jun 10, 11:22 CEST