HR & Salarisgemak – Error message for payroll journal entries export to Snelstart (NL)
Investigating - When you export a payroll journal entry to Snelstart you will receive the error message code 401 Access denied due to invalid key. We are investigating this issue. Our apologies for the inconvenience.
Apr 01, 2025 - 14:41 CEST
Exact Online - Delay in Codabox statements for KBC (Belgium)
Identified - You may experience a delay in the Cobabox bank statements for KBC. Codabox is currently in contact with the bank to resolve this issue. Our apologies for the inconvenience.
Apr 01, 2025 - 10:27 CEST
Exact Online Annual Reporting - A blank page is added in the compilation statement in the annual report (NL)
Update - We are continuing to work on a fix for this issue.
Mar 31, 2025 - 10:16 CEST
Identified - This issue has been identified and we are currently working on a fix.
Mar 21, 2025 - 20:22 CET
Investigating - You may have a blank page in the compilation statement of the annual report. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 21, 2025 - 20:22 CET
Exact Online - Horizontal scrolling in new design (NL/BE)
Update - Fixes are being implemented in order to reduce horizontal scrolling in the new design of Exact Online.
Mar 28, 2025 - 13:51 CET
Identified - You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Jan 17, 2025 - 12:37 CET
Exact Online Payroll - Senior citizen scheme contribution not calculated for special rate in Groen, Grond & Infrastructuur
Investigating - In employment conditions group NL-0105 Groen, Grond & Infrastructuur the senior citizen scheme contribution (Bijdrage seniorenregeling) is not calculated over special rate in the first period of the payroll year. We are working on a solution. Our apologies for the inconvenience.
Mar 28, 2025 - 09:10 CET
Exact Online – Sum of selected cells shows wrong amount in Matching | Account screen when using the new design in Exact Online (NL / BE)
Identified - This issue has been identified and we are currently working on a fix.
Mar 27, 2025 - 15:45 CET
Investigating - It is possible that the ‘Selected’ column in the Matching | Account screen shows an amount that is not equal to the sum of the lines that are selected. The issue only occurs in the new design of Exact Online. Please note that the individual cells show the right amount. Therefore, the amount in the ‘selected’ column can be ignored until further notice. Our apologies for the inconvenience.
Mar 20, 2025 - 14:49 CET
Exact Online Payroll - Unpaid leave doesn't lower pension base in Apotheken
Investigating - In employment conditions group NL-3512 Apotheken, unpaid leave wrongly doesn't lower the pension base. We are working on a solution. Our apologies for the inconvenience.
Mar 26, 2025 - 09:52 CET
Exact Online Annual Reporting - It is not possible to exclude the other explanations in the notes to the annual report (NL)
Identified - This issue has been identified and we are currently working on a fix.
Mar 21, 2025 - 19:50 CET
Investigating - Currently it is not possible to exclude the other explanations in the notes to the annual report. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 21, 2025 - 19:49 CET
Exact Online Annual Reporting - The resubmission of annual reports are not received by the Chamber of Commerce (NL)
Identified - This issue has been identified and we are currently working on a fix.
Mar 21, 2025 - 20:02 CET
Investigating - The resubmission of annual reports may not be received by the Chamber of Commerce. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 21, 2025 - 20:01 CET
Exact Online Annual Reporting - The retained portion of the result is incorrectly presented in the notes to the annual report (NL)
Identified - This issue has been identified and we are currently working on a fix.
Mar 21, 2025 - 20:03 CET
Investigating - In the notes to the annual report on equity and provisions, the retained portion of the result is incorrectly presented under the heading 'profit appropriation'. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 21, 2025 - 19:56 CET
Exact Online Payroll - 'WGA-hiaat' insurance components in Bitumineuze en Kunststof Dakbedekkingsbedrijven incorrect
Investigating - In employment conditions group NL-5801a & NL-5801b Bitumineuze en Kunststof Dakbedekkingsbedrijven, the WGA-hiaat insurance components 5801-063 and 5801-064 are calculated using an incorrect percentage and maximum. We are working on a solution. Our apologies for the inconvenience.
Mar 18, 2025 - 14:23 CET
Exact Online Payroll - Social Fund in Taxivervoer & Besloten Busvervoer is calculated nett instead of gross
Investigating - In employment conditions groups NL-2801 Taxivervoer and NL-3001 Besloten Busvervoer, the Social Fund components 2801-018 and 3001-030 is calculated nett instead of gross. The calculation should have been changed to gross as of 1-1-2025. We are working on a solution. Our apologies for the inconvenience.
Mar 13, 2025 - 10:45 CET
Exact Online - OOPS error when switching companies through the search bar (Global)
Identified - This issue has been identified and we are currently working on a fix.
Mar 12, 2025 - 09:19 CET
Investigating - It is possible you receive an OOPS error when you try to open another company through [Company name > Search bar]. As a workaround the company can still be opened through the menu path [Company Name > All options]. For our Accounting (for Accountants) licenses you can also use the menu path [Accountancy > General > Companies > Overview]. We are investigating this issue. Our apologies for the inconvenience.
Mar 07, 2025 - 10:41 CET
Exact Online - Invalid error 'trackstatus: error' when sending invoices through PEPPOL (NL/BE)
Identified - This issue has been identified and we are currently working on a fix.
Feb 18, 2025 - 09:22 CET
Investigating - You may experience getting an invalid error stating 'trackstatus: error' when sending invoices through PEPPOL while the set up of your own registration and the account details of the debtor are correct. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Feb 14, 2025 - 13:21 CET
Exact Online Payroll – The calculation of the pensionbase incorrect in PFZW calculations
Identified - In employment conditions groups connected to the PFZW pension fund, (Exact ECG codes NL-3501 until NL-3518), currently calculates a wrong pension base. The part of the base which calculate the amount of end of year benefit does not include the holiday pay. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 2025 - 16:27 CET
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Fiscaal Operational
Exact Online Jaarrekening Degraded Performance
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Degraded Performance
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact API Operational
Bank links / PSD2 Operational
Customer Support Department Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

HR & Salaris Gemak - Maintenance on 02-04-2025 between 20:00 - 22:00 CET Apr 2, 2025 20:00-22:00 CEST

Due to planned maintenance HR & Salaris Gemak will be unvavailable on Wednesday 02-04-2025 between 20:00 -22:00 CET. Our apologies for the inconvenience.
Posted on Mar 28, 2025 - 12:36 CET
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

Unresolved incidents: HR & Salarisgemak – Error message for payroll journal entries export to Snelstart (NL), Exact Online - Delay in Codabox statements for KBC (Belgium).

Mar 31, 2025
Exact Cloud Services - Hosted desktop does not start (Global)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Mar 31, 13:19 CEST
Monitoring - The hosted desktop can be reached again. As many employees will now start to login simultaneously you may experience temporary performance degradation. We are monitoring the situation.
Mar 31, 11:33 CEST
Investigating - At this moment you may experience that the hosted desktop does not start, we are working on a fix for this issue. We will provide a status update here as soon as possible. Our apologies for the inconvenience.
Mar 31, 10:06 CEST
All Products - Support not reachable through phone (Global)
Resolved - The issue has been resolved. Our support department is reachable again through all channels including phone. Our apologies for the inconvenience.
Mar 31, 09:59 CEST
Investigating - Currently we are facing technical issues with the Exact Support phone lines. As a result, you are not able to call Support at this moment. Please use our alternative support options to contact support on https://support.exact.com instead. Our apologies for the inconvenience.
Mar 31, 09:12 CEST
Mar 30, 2025
Exact Online Fiscal and Annual reporting - Delayed website response time and error messages (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Mar 30, 13:29 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 09:59 CEST
Investigating - We are currently experiencing significant delays in our website response time. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Mar 28, 17:01 CET
Exact Online Fiscal and Annual reporting - Scheduled Maintenance on 29th of March (NL)
Completed - The scheduled maintenance has been completed.
Mar 30, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 21:00 CET
Scheduled - You may experience reduced performance on March 29th between 21:00 CET and 00:00 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Mar 26, 16:55 CET
Mar 29, 2025
Mar 28, 2025
Exact Online - Unable to finish PEPPOL registration (NL/BE)
Resolved - This issue has been resolved. You are able to finish your PEPPOL registration when the company name and/or the bank account number have been already verified. Our apologies for the inconvenience.
Mar 28, 09:41 CET
Update - This issue has been identified and we are currently working on a fix.
Feb 18, 09:23 CET
Investigating - You may experience issues with finishing your PEPPOL registration while you may have already verified the company name and/or the bank account number. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Feb 14, 11:45 CET
Mar 27, 2025
Exact Online - Not able to start a support chat or create a supportcase (Global)
Resolved - The issue has been resolved. It is possible to create a supportcase or start a support chat again. Our apologies for the inconvenience.
Mar 27, 11:13 CET
Investigating - Currently we are facing technical issues with the Exact Support page. As a result, you are not able to create a supportcase or start a support chat at this moment. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 27, 09:28 CET
Mar 26, 2025
Exact Online - Unable to use Rabo BoekhoudKoppeling to receive transactions or send payments (NL)
Resolved - This issue has been resolved by Rabobank and for that reason, you are able to send out payments and receive transactions via the Rabo BoekoudKoppeling again. Our apologies for the inconvenience.
Mar 26, 15:08 CET
Identified - The issue has been identified and Rabobank is working on a fix. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Mar 26, 14:30 CET
Update - We are continuing to investigate this issue.
Mar 26, 13:48 CET
Investigating - At the moment it is not possible to retrieve transactions or send payment files via the Rabo BoekhoudKoppeling. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Mar 26, 11:35 CET
Exact Online - Not able to setup a bank link (NL)
Resolved - This issue has been resolved. It is possible to setup a bank link in your company again. Our apologies for the inconvenience.
Mar 26, 14:26 CET
Investigating - You may experience issues when setting up a bank link in your company. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 26, 14:02 CET
Exact Online - Not able to create bank links, renew consent or import transactions for ABN AMRO PSD2 (NL/Premium)
Resolved - This issue has been resolved. It is possible to setup or renew a PSD2 bank link for ABN Amro again and all transactions are imported. Our apologies for the inconvenience.
Mar 26, 09:55 CET
Monitoring - A fix has been implemented and we are monitoring the result.
Mar 25, 16:54 CET
Identified - The issue has been identified and we are currently working on a fix.
Mar 25, 14:19 CET
Investigating - Currently it is not possible to create bank links, renew consent or import transactions for the ABN AMRO bank link (PSD2). We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Mar 25, 11:56 CET
Exact Online - Unable to use Exact PSD2 link for Rabobank or Rabo BoekhoudKoppeling to receive transactions or send payments (NL)
Resolved - The issue has been resolved by Rabobank. Our apologies for the inconvenience.
Mar 26, 09:44 CET
Investigating - At the moment it is not possible to retrieve transactions or send payment files via the Exact PSD2 link for Rabobank and the Rabo BoekhoudKoppeling. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Mar 26, 09:23 CET
Mar 25, 2025
All products - Unable to use Rabo BoekhoudKoppeling to receive transactions or send payments (NL)
Resolved - This issue has been resolved. It is again possible to send payments via the Rabo BoekhoudKoppeling and all transactions are imported. Our apologies for the inconvenience.
Mar 25, 14:40 CET
Monitoring - A fix has been implemented. It is again possible to send payments via the Rabo BoekhoudKoppeling. Please note that the transactions have not been imported yet. We will update this page as soon as the transactions have been imported. We keep monitoring the results.
Mar 24, 16:41 CET
Investigating - At the moment it is not possible to retrieve transactions or send payment files via the Rabo BoekhoudKoppeling. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Mar 22, 11:52 CET
Exact Online - Bank statements of ABN AMRO (1.0 bank link) not delivered (NL)
Resolved - The issue has been resolved. All transactions have been imported. Our apologies for the inconvenience.
Mar 25, 14:22 CET
Monitoring - The issue has been resolved. All entries have been imported automatically.

In case you already entered missing entries manually during this issue, duplicate entries can occur in your administration. There is a check on duplicate entries, but an entry is only flagged as duplicate (and therefore skipped during automatic import) if all of the following criteria are exactly the same as in your manual entry:
a. Journal
b. Date
c. Amount
d. Notes

If there are duplicate entries in your division, please delete those entries following the next steps:
1. [Financial > Banking & Cash > Statements > Bank Files].
2. hyperlink [Entries] in the line(s) that has been imported
3. Number of entries to be processed
4. Entry Number
5. Delete

Please compare the bank balance in ABN AMRO (reference date yesterday evening) with the balance in the financial dashboard in Exact Online.
Mar 21, 12:56 CET
Update - All statements with an entry date up until March 19th have been successfully imported. The transactions with entry date March 20th will follow as soon as possible. As soon as all statements have been imported we will update this page.
Mar 21, 09:54 CET
Identified - You may still experience that bank statements with entry date March 14th are missing. Also, the bank statements of March 19th are not imported yet. We are in consultation with ABN AMRO to investigate this issue. Transactions with other entry dates have been imported successfully. Once an update becomes available we will update this page.
Mar 19, 16:56 CET
Monitoring - A fix has been implemented and the bank transactions with transaction date up until March 16th have been imported successfully. Transactions with booking date March 17th and 18th will follow as soon as possible. As soon as all transactions have been imported successfully, we will update this page.
Mar 19, 11:15 CET
Identified - This issue has been identified and we are currently working on a fix. Please note that this issue is not limited to this weekend's bank statements and also includes today's statements. This page will be updated as soon as more information is available.
Mar 18, 08:26 CET
Update - This weekend, your bank statements of ABN AMRO (1.0 link) will not be imported. This page will be updated as soon as more information is available.
Mar 14, 18:27 CET
Investigating - The bank statements of ABN AMRO (1.0 bank link) are not delivered yet. We are investigating this issue. Our apologies for the inconvenience.
Mar 14, 08:27 CET
Exact Online Onderwijs - Missing data and settings when setting up a company based on a standard template (BE)
Resolved - This issue has been resolved. You won't miss any data and settings anymore when setting up a company based on a standard template. Our apologies for the inconvenience.
Mar 25, 08:09 CET
Identified - The issue is identified and we are working on a fix.
Mar 19, 13:44 CET
Investigating - You may experience missing data and settings when setting up a company based on a standard template. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 18, 09:51 CET
Mar 24, 2025
Mar 23, 2025
Exact Cloud Services - Change in interface multifactor authentication (NL)
Completed - The scheduled maintenance has been completed.
Mar 23, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 01:00 CET
Scheduled - The following message only applies to customers who have 2 factor authentication (2FA) within the Exact Cloud Services environment activated.

On the 23rd of March between 01:00 and 03:00 CET, we will update the 2FA authentication server. During the maintenance the color of the 2FA interface will change, there is no further impact on the use of the tool for you.
Mar 11, 11:01 CET
Mar 22, 2025
Mar 21, 2025
Exact Online Annual Report - Annual reports 2020 and 2021 cannot be submitted (NL)
Resolved - This incident has been resolved. When starting a new annual report in 2020 or 2021 it will be submitted to the COC.
Mar 21, 11:44 CET
Investigating - It is currently not possible to submit annual reports for 2020 and 2021 to the Chamber of Commerce. We are investigating this issue. This page will be updated as soon as more information is available.
Our apologies for the inconvenience.
Mar 14, 18:32 CET
Exact Online Bouw - Unable to access Exact Bouw environment (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Mar 21, 11:12 CET
Identified - You may experience that you are currently unable to access your Exact Bouw environment. We are working on a solution. Our apologies for the inconvenience.
Mar 20, 10:15 CET
Mar 20, 2025
Exact Online Fiscal and Annual reporting - Delayed website response on https://app.fiscaalgemak.nl(NL)
Resolved - This incident has been resolved!
The website is responsive and previewing annual reports is possible again without getting a time-out message.
Mar 20, 13:04 CET
Investigating - We are currently experiencing significant delays in our website response time on https://app.fiscaalgemak.nl/. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Mar 20, 11:48 CET
Mar 19, 2025
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