Exact Online - Not verified as Legal representative when completing Peppol registration (BE)
Identified - You may get an error that you are not verified as the Legal representative of your company when you want to complete the Peppol registration by signing via Itsme. We have identified the issue and we are working on a solution. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 08, 2025 - 11:20 CEST
Exact Online Jaarrekening - Some annual reports are too large to download (NL)
Update - We are continuing to work on a fix for this issue.
Jul 24, 2025 - 12:20 CEST
Identified - You may experience an error 504 when downloading an annual report. This occurs when the report is too large to download. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.
Jul 18, 2025 - 16:35 CEST
Exact Online - UBO's in Company screening are filled in incorrectly (BE)
Identified - You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and we are working on a solution. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 08, 2025 - 11:19 CEST
Exact Online Payroll – HOP premium base should not be influenced by pension in Horeca (NL)
Investigating - In employment conditions group NL-3301 Horeca- en Aanverwante Bedrijf, the HOP premium base should be calculated over the social security wage before pension calculation and not be influenced by the pension premium. We are working on a solution. Our apologies for the inconvenience.
Aug 08, 2025 - 13:25 CEST
Exact Online Payroll – Irregularity allowance calculated over hourly rate instead of gross salary in Binnenscheepvaart (NL)
Investigating - In employment conditions group NL-2201 Binnenscheepvaart, the irregularity allowance ("onregelmatigheidstoeslag") is calculated over the hourly rate instead of the gross salary. We are working on a solution. Our apologies for the inconvenience.
Aug 05, 2025 - 16:53 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Degraded Performance
Exact Online Fiscaal Operational
Exact Online Jaarrekening Degraded Performance
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact API Operational
Bank links / PSD2 Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Exact Online Payroll/Globe Salaris/HR & SalarisGemak/Salaris Plus - Temporary delay in response message of payroll tax declarations Aug 18, 2025 08:00-13:00 CEST

Due to maintenance at the Tax Authority, submitted payroll returns between 08:00 CEST and 13:00 CEST on the 18th of August will not be processed immediately and no return messages will be sent. Any submitted payroll return during this time will be processed automatically after the maintenance period, so please refrain from re-submitting your returns in the meantime. Our apologies for the inconvenience.
Posted on Aug 13, 2025 - 13:55 CEST
Aug 15, 2025

No incidents reported today.

Aug 14, 2025

No incidents reported.

Aug 13, 2025
HR & Salaris Gemak - Maintenance on 13-08-2025 between 20:00 - 22:00 CET
Completed - The scheduled maintenance has been completed.
Aug 13, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:00 CEST
Scheduled - Due to planned maintenance HR & Salaris Gemak will be unavailable on Wednesday 13-08-2025 between 20:00 - 22:00 CET. Our apologies for the inconvenience.
Aug 6, 13:01 CEST
Aug 12, 2025
Exact Online - Statements via Exact PSD2-bank links and/or Rabo BoekhoudKoppeling are not imported yet (NL/BE)
Resolved - This issue has been resolved. All transactions in between have been imported. If you still do not see any transactions, please check via [company name > settings > bank links] whether your authorization is still valid. Our apologies for the inconvenience.
Aug 12, 20:32 CEST
Update - We are still working on a solution. Please refrain from manually entering missing bank statements in the meantime as this can result in duplicate entries.
Aug 11, 16:52 CEST
Identified - The issue has been identified and we are working on a solution.
Aug 11, 15:07 CEST
Investigating - You may experience that the statements of your Exact PSD2-bank links and/or Rabo BoekhoudKoppeling have not been imported yet. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.
Aug 11, 11:18 CEST
Exact Online - Login in Safari not possible (Global)
Resolved - This issue has been resolved. Logging in to Exact Online in Safari should not cause warnings anymore. Our apologies for the inconvenience.
Aug 12, 15:50 CEST
Monitoring - A fix has been implemented and logging in to Exact Online in Safari should not cause warnings anymore. We are monitoring the results.
Aug 12, 11:51 CEST
Investigating - You may experience that you are not able to login to Exact Online in Safari, because you receive a warning that Safari cannot open the page. We are investigating this issue. Logging in to Exact Online from different webrowsers works as intended. Our apologies for the inconvenience.
Aug 12, 11:12 CEST
Exact Online Jaarrekening - Error while filing annual reports (NL)
Resolved - This issue has been resolved. The annual reports have been filed with the Chamber of Commerce. In some cases you will have to re-submit the annual report to the Chamber of Commerce yourself. Our apologies for the inconvenience.
Aug 12, 12:20 CEST
Investigating - You might get an 'FVS500'-error while filing annual reports. The error message states that the submitted message does not meet the requirements. We are investigating this issue. Our apologies for the inconvenience.
Jul 31, 11:27 CEST
Aug 11, 2025
Exact Online API - Delay in webhooks for G/L accounts (Global)
Resolved - This issue has been resolved. We are not experiencing a delay in the execution of webhooks for the topic G/L accounts anymore. Webhook messages for G/L accounts may not have been delivered from 8 August 12:00pm CEST to 11 August 3:20pm CEST. These messages will not be delivered retroactively and this data needs to be resynchronised. Our apologies for the inconvenience.
Aug 11, 21:29 CEST
Identified - The mitigating action did not resolve the issue. Unfortunately due to this issue we cannot guarantee the delivery of webhooks on the topic G/L accounts. Our apologies for the inconvenience.
Aug 8, 11:45 CEST
Monitoring - We are currently experiencing a delay in the execution of webhooks for the topic G/L accounts. We have implemented a mitigating action and we are monitoring the results. Our apologies for the inconvenience.
Aug 8, 11:22 CEST
Aug 10, 2025

No incidents reported.

Aug 9, 2025
Exact API - API links currently unavailable (Global)
Resolved - This issue has been resolved and the API links will work as intended again. Our apologies for the inconvenience.
Aug 9, 11:24 CEST
Monitoring - We have implemented a fix and we are monitoring the results. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 9, 07:25 CEST
Investigating - You may experience hitting errors through your API link. We are investigating the cause of this issue. Our apologies for the inconvenience.
Aug 8, 11:22 CEST
Aug 8, 2025
Exact Online - Historical journals show codes instead of descriptions (BE)
Resolved - This issue has been resolved. You will see the description of your G/L accounts, customers and suppliers again when generating exports of your historical journals. Our apologies for the inconvenience.
Aug 8, 09:23 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 8, 08:41 CEST
Investigating - You may experience that the export of the historical journals shows numbers for your G/L accounts, customers and suppliers instead of the descriptions. We are investigating this issue. Our apologies for the inconvenience.
Aug 6, 11:25 CEST
Exact API - Error on mandatory filtering for API calls (Global)
Resolved - This issue has been resolved. You will not experience anymore that your API calls receive a bad request due to failed mandatory filtering when using our SYNC API's. Our apologies for the inconvenience.
Aug 8, 09:02 CEST
Identified - You may experience that your API calls receive a bad request due to failed mandatory filtering when using our SYNC API's. We have identified the issue and are working on a solution. Please note that we recommend using filtering to ensure optimal performance. Our apologies for the inconvenience.
Aug 7, 14:30 CEST
Aug 7, 2025
Exact Online Jaarrekening - Financial link currently not working (NL)
Resolved - This incident has been resolved. The Financial link is working again also the trial balance can be imported through the link. Our apologies for the inconvenience.
Aug 7, 14:19 CEST
Investigating - We're currently experiencing an issue with the financial link, which may result in a 500 error or the page not loading properly.
Our team is investigating the cause and working to resolve it as quickly as possible. You can import the trial balance by use of an audit file or .CSV file. We appreciate your patience and understanding. Our apologies for the inconvenience.
Aug 7, 11:10 CEST
Aug 6, 2025
Exact Online Premium - Delay in automations (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Aug 6, 14:53 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 16:41 CEST
Investigating - You may experience that your automations in Exact Online Premium are executed with a delay. We are currently investigating this issue. Please be advised that the re-triggering of the delayed automation has no effect. Once an update is available we will upload this page. Our apologies for the inconvenience.
Aug 5, 14:19 CEST
Exact Online Bouw - Unable to load the project overview (Global)
Resolved - This issue has been resolved. All customers who registered a support case with us with be reverted to the new project overview.
Aug 6, 14:27 CEST
Identified - The issue has been identified and we are working on a solution. As this issue only occurs in the new project overview we can temporarily restore your project overview so you can continue working with Exact Bouw. Therefore, please contact our support department if you run into this issue.
Aug 1, 16:43 CEST
Investigating - You may experience that the Projects overview page keeps loading and no Projects are shown. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 1, 09:31 CEST
Exact Online Payroll – Pension base calculation does not take sick/not sick ratio into account in Bouw & Infra (NL)
Resolved - The issue in the pension calculation has been resolved. To calculate retroactively with the correct calculation, make a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation.
Our apologies for the inconvenience.
Aug 6, 13:56 CEST
Update - The issue in the pension calculation has been resolved. To calculate retroactively with the correct calculation, make a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation.
Our apologies for the inconvenience.
Aug 6, 13:55 CEST
Investigating - In employment conditions group NL-0301a Bouw & Infra, the sick/not sick ratio is not taken into account in the calculation of the pension base. We are working on a solution. Our apologies for the inconvenience.
Jun 25, 09:45 CEST
Exact Online - Oops error when creating, printing or sending sales invoices (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Aug 6, 11:16 CEST
Monitoring - A fix has been implemented and we are monitoring the results. Our apologies for the inconvenience.
Aug 6, 10:02 CEST
Identified - The issue has been identified and we are working on a solution to solve the issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 6, 09:29 CEST
Investigating - You may get an Oops error when you try to create, print or send a sales invoice in Exact Online. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 6, 09:18 CEST
Aug 5, 2025

Unresolved incident: Exact Online Payroll – Irregularity allowance calculated over hourly rate instead of gross salary in Binnenscheepvaart (NL).

Aug 4, 2025
Exact Online - Bank statements BUNQ not imported yet (NL)
Resolved - This incident has been resolved and the statements are imported. Our apologies for the inconvenience.
Aug 4, 09:53 CEST
Investigating - You may experience that the bank statements for your BUNQ bank link are not imported yet. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Jul 31, 11:47 CEST
Aug 3, 2025
Exact Online Jaarrekening & Fiscaal - Maintenance on 02-08-2025 between 21:00 - 00:00 CEST
Completed - The scheduled maintenance has been completed.
Aug 3, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 21:00 CEST
Scheduled - You may experience reduced performance on August 2nd between 21:00 CEST and 00:00 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Jul 30, 09:27 CEST
Aug 2, 2025
Aug 1, 2025
Exact Globe/Exact Financials - No invitation e-mail sent when registering for electronic invoicing (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Aug 1, 16:52 CEST
Investigating - When you are registering for electronic invoicing in Exact Globe or Exact Financials, you will not receive the invitation e-mail. We are investigating this issue. Our apologies for the inconvenience.
Aug 1, 14:46 CEST
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