Exact Online - VAT percentages of the VAT codes have been unexpectedly changed (NL/Premium)
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Update - A fix has been implemented to prevent this issue from happening again.
This issue has affected quotations, sales- and purchase invoices, sales- and purchase orders, (fixed) entries and subscriptions in Exact Online, which were created between 4.00 and 10:30 CEST on the 2nd of April and for the Premium Editions of Exact Online as well between 17.00 CEST 2 April till 9.45 CEST 3 April.
You can check whether your administration is affected through the following methods. It is advised to start checking the unprocessed sales invoices.
For transactions that have not yet been processed:
1. Go to the respective overviews:
- sales invoices,
- purchase invoices,
- quotations,
- sales orders,
- purchase orders,
- subscriptions,
- fixed entries
- and entries.
2. Select the filter ‘Status: open’ on the tab ‘List’. When available set filter ‘date’ to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Open the entries one by one and check the VAT percentages and VAT amounts. Check these entries line by line including possible charges. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated.
4. Save the edited entry.
For the invoices that have been processed (including but not limited to printed invoices, invoices sent from a sales order and invoices sent via e-mail):
1. Go to the invoice history through [sales > invoices > history].
2. Set filter ‘invoice date’ to include the possibly affected invoices/orders. For an orderly overview, set the narrowest date range possible.
3. Open the processed invoice(s) one by one and check the VAT percentages and VAT amounts.
4. If incorrect VAT percentage and/or VAT amounts are used, create a credit invoice and process these.
5. Recreate the credited invoices and process these as well.
For all other financial entries:
1. Go to [Financial > VAT > VAT checklist].
2. Set filter date to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Select the filter ‘Show only deviating VAT percentages’.
4. Open the entries one by one and check the VAT percentages and VAT amounts line by line. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated
Our apologies for the inconvenience.
Apr 03, 2025 - 17:33 CEST
This issue has affected quotations, sales- and purchase invoices, sales- and purchase orders, (fixed) entries and subscriptions in Exact Online, which were created between 4.00 and 10:30 CEST on the 2nd of April and for the Premium Editions of Exact Online as well between 17.00 CEST 2 April till 9.45 CEST 3 April.
You can check whether your administration is affected through the following methods. It is advised to start checking the unprocessed sales invoices.
For transactions that have not yet been processed:
1. Go to the respective overviews:
- sales invoices,
- purchase invoices,
- quotations,
- sales orders,
- purchase orders,
- subscriptions,
- fixed entries
- and entries.
2. Select the filter ‘Status: open’ on the tab ‘List’. When available set filter ‘date’ to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Open the entries one by one and check the VAT percentages and VAT amounts. Check these entries line by line including possible charges. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated.
4. Save the edited entry.
For the invoices that have been processed (including but not limited to printed invoices, invoices sent from a sales order and invoices sent via e-mail):
1. Go to the invoice history through [sales > invoices > history].
2. Set filter ‘invoice date’ to include the possibly affected invoices/orders. For an orderly overview, set the narrowest date range possible.
3. Open the processed invoice(s) one by one and check the VAT percentages and VAT amounts.
4. If incorrect VAT percentage and/or VAT amounts are used, create a credit invoice and process these.
5. Recreate the credited invoices and process these as well.
For all other financial entries:
1. Go to [Financial > VAT > VAT checklist].
2. Set filter date to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Select the filter ‘Show only deviating VAT percentages’.
4. Open the entries one by one and check the VAT percentages and VAT amounts line by line. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated
Our apologies for the inconvenience.
Apr 03, 2025 - 17:33 CEST
Update - A fix has been implemented to prevent this issue from happening again. This page will be updated with instructions about the affected entries as soon as more information is available.
Apr 03, 2025 - 17:27 CEST
Apr 03, 2025 - 17:27 CEST
Update - After further investigation the Premium packages were also affected by this issue during 17.00 CEST 2 April till 9.45 CEST 3 April. Please await further communication regarding the affected entries.
Apr 03, 2025 - 11:16 CEST
Apr 03, 2025 - 11:16 CEST
Monitoring - A fix has being implemented and your VAT percentages of the VAT codes are set up correctly again. You can create invoices, entries and sales- and purchase orders again. It is possible that entries, invoices, sales- and purchase orders, created btween 4.00 and 10:30 CEST on the 2nd of April, contain incorrect VAT codes, percentages, and amounts. Please await further communication regarding the affected entries.
Apr 02, 2025 - 11:01 CEST
Apr 02, 2025 - 11:01 CEST
Identified - The issue has been identified and we are currently working on a fix. Please still refrain yourself from creating invoices, entries and sales- and purchase orders.
Apr 02, 2025 - 10:03 CEST
Apr 02, 2025 - 10:03 CEST
Update - We are still investigating this issue. Please refrain yourself from creating invoices, entries and sales- and purchase orders.
Apr 02, 2025 - 09:08 CEST
Apr 02, 2025 - 09:08 CEST
Investigating - You may experience that your VAT percentages of the VAT codes have been unexpectedly changed. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Apr 02, 2025 - 07:57 CEST
Apr 02, 2025 - 07:57 CEST
Monitoring - A fix has been implemented and we are monitoring the results
Apr 03, 2025 - 17:27 CEST
Apr 03, 2025 - 17:27 CEST
Investigating - You may experience missing VAT codes in the masterdata and no VAT amount calculated in entries, invoices, sales- and purchase orders. We are investigating this issue. Please refrain yourself from creating invoices, entries and sales- and purchase orders. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Apr 03, 2025 - 10:52 CEST
Apr 03, 2025 - 10:52 CEST
Exact Online Annual Reporting - A blank page is added in the compilation statement in the annual report (NL)
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Update - We are continuing to work on a fix for this issue.
Mar 31, 2025 - 10:16 CEST
Mar 31, 2025 - 10:16 CEST
Identified - This issue has been identified and we are currently working on a fix.
Mar 21, 2025 - 20:22 CET
Mar 21, 2025 - 20:22 CET
Investigating - You may have a blank page in the compilation statement of the annual report. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 21, 2025 - 20:22 CET
Mar 21, 2025 - 20:22 CET
Exact Online - Picking list / Delivery note can not be printed in Exact Online Premium (NL)
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Identified - The issue has been identified and we are working on a fix
Apr 02, 2025 - 15:55 CEST
Apr 02, 2025 - 15:55 CEST
Investigating - You may get a notification [Subscription incomplete] when trying to print a picking list or a delivery note in Exact Online Premium. As a workaround, you can click [Process & E-mail] to open a pop-up in which the document is shown. From here you can print/save the document without facing unexpected errors. We are investigating the issue. Our apologies for the inconvenience.
Apr 02, 2025 - 08:59 CEST
Apr 02, 2025 - 08:59 CEST
Monitoring - Graydon has let us know that they found the issue and have implemented a fix.
Apr 03, 2025 - 17:01 CEST
Apr 03, 2025 - 17:01 CEST
Investigating - You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. We are investigating this issue. Our apologies for the inconvenience.
Apr 03, 2025 - 16:38 CEST
Apr 03, 2025 - 16:38 CEST
Investigating - You may get an error message ‘Conversion failed when converting the varchar value to data type’ when you want to create the payments when you click create document. We are investigating the issue. There is no workaround. Our apologies for the inconvenience.
Apr 03, 2025 - 15:31 CEST
Apr 03, 2025 - 15:31 CEST
Identified - The issue has been identified and we are working on a fix.
Apr 03, 2025 - 15:29 CEST
Apr 03, 2025 - 15:29 CEST
Investigating - When you export a payroll journal entry to Snelstart you will receive the error message code 401 Access denied due to invalid key. We are investigating this issue. Our apologies for the inconvenience.
Apr 01, 2025 - 14:41 CEST
Apr 01, 2025 - 14:41 CEST
Exact Online Payroll - Senior citizen scheme contribution not calculated for special rate in Groen, Grond & Infrastructuur
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Investigating - In employment conditions group NL-0105 Groen, Grond & Infrastructuur the senior citizen scheme contribution (Bijdrage seniorenregeling) is not calculated over special rate in the first period of the payroll year. We are working on a solution. Our apologies for the inconvenience.
Mar 28, 2025 - 09:10 CET
Mar 28, 2025 - 09:10 CET
Investigating - In employment conditions group NL-3512 Apotheken, unpaid leave wrongly doesn't lower the pension base. We are working on a solution. Our apologies for the inconvenience.
Mar 26, 2025 - 09:52 CET
Mar 26, 2025 - 09:52 CET
Exact Online Annual Reporting - It is not possible to exclude the other explanations in the notes to the annual report (NL)
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Identified - This issue has been identified and we are currently working on a fix.
Mar 21, 2025 - 19:50 CET
Mar 21, 2025 - 19:50 CET
Investigating - Currently it is not possible to exclude the other explanations in the notes to the annual report. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 21, 2025 - 19:49 CET
Mar 21, 2025 - 19:49 CET
Exact Online Annual Reporting - The resubmission of annual reports are not received by the Chamber of Commerce (NL)
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Identified - This issue has been identified and we are currently working on a fix.
Mar 21, 2025 - 20:02 CET
Mar 21, 2025 - 20:02 CET
Investigating - The resubmission of annual reports may not be received by the Chamber of Commerce. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 21, 2025 - 20:01 CET
Mar 21, 2025 - 20:01 CET
Exact Online Annual Reporting - The retained portion of the result is incorrectly presented in the notes to the annual report (NL)
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Identified - This issue has been identified and we are currently working on a fix.
Mar 21, 2025 - 20:03 CET
Mar 21, 2025 - 20:03 CET
Investigating - In the notes to the annual report on equity and provisions, the retained portion of the result is incorrectly presented under the heading 'profit appropriation'. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Mar 21, 2025 - 19:56 CET
Mar 21, 2025 - 19:56 CET
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