Exact System Status

Exact Online – Item search gives no results (NL Premium)

Investigating - You may experience that your search in the item overview gives no results. We are investigating this issue. Please be advised that the blue search bar in the top right of your screen can be used as an alternative in the meantime. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Nov 20, 2024 - 13:27 CET

Exact Online HR + Officient - Mobile app not available in Android Play store

Investigating - The Exact Online HR and Officient apps are currently not available in the Android Play store. You can still access the Self Service in the browser through selfservice.officient.io. We are working hard to solve this issue. Our apologies for the inconvenience.
Nov 15, 2024 - 17:53 CET

Exact Online Degraded Performance

Exact Online Premium Degraded Performance

Exact Online Fiscaal Operational

Exact Online Jaarrekening Operational

Exact Online Project Management Operational

Exact Online Bouw Operational

Exact Cloud Services Operational

Exact Globe+ Operational

Exact Globe Next Operational

Exact Synergy Operational

Exact Financials Operational

Exact Proquro Operational

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Operational

Exact HR & Salaris Gemak Operational

Exact Multivers Operational

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Operational

Exact Winbooks Operational

Exact Officient Degraded Performance

Exact Venice Operational

Exact API Operational

Bank links / PSD2 Operational

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

Exact Proquro - Invoices that go to the inbox are not received.

Resolved - This incident has been resolved.
Nov 20, 16:24 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 13:19 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 19, 15:47 CET

Investigating - At the moment, invoices that go to ProQuro via the inbox are not received. We are aware of this and are trying to resolve this as quickly as possible. Our apologies for the inconvenience
Nov 18, 15:25 CET

Exact Bouw - Performance issues in Exact Bouw (NL/BE)

Resolved - The performance of Exact Online Bouw has returned to normal. All menus are accessible again. Our apologies for the inconvenience.
Nov 20, 09:16 CET

Update - The performance of Exact Online Bouw has returned to normal. All menus are accessible again. Our apologies for the inconvenience.
Nov 20, 09:16 CET

Investigating - You may experience performance issues in Exact Bouw through various menu paths. Either these menus are slow, or they may be completely inaccessible due to an internal server error. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Nov 19, 13:14 CET

Nov 19, 2024

Exact Online – Duplicate entries created for sales invoices which are processed between October 16th and October 30th (Global)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Nov 19, 16:34 CET

Monitoring - Customers affected by this issue have been notified with an in-product message. A fix has been performed for the entries in ‘Draft’ status: the entries in the ‘Draft’ status have been deleted. Please do not use the available sales journal entry numbers that were skipped because of this issue. Our apologies for the inconvenience.
Nov 13, 10:08 CET

Investigating - You may experience that processing sales invoices by printing or e-mailing them resulted in two entries per sales invoice. The entry with status ‘Open’ is justified and intended, the entry with status ‘Draft’ should not have been generated. Entries in ‘Draft’ status are only visible when unchecking ‘to be processed’ and ‘processed’ in the ‘show’ filter of the ‘Overview | Entries’ page. Because the draft entries are not (immediately) visible, you will only notice this issue because gaps appear in your sales journal entry numbers.

Please refrain from editing / deleting draft entries yourself while we are investigating a solution to this issue. As soon as an update is available, we will update this page. Our apologies for the inconvenience.
Oct 31, 15:10 CET

Exact Online - Deffered revenue entries created in all periods (NL/BE)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Nov 19, 16:33 CET

Monitoring - Customers affected by this issue have been contacted to align further steps. A fix has been implemented to prevent this issue from happening again. Our apologies for the inconvenience
Nov 15, 09:12 CET

Investigating - You may experience that deferred revenue entries have been generated for all periods in your period-date table.
For invoices printed/mailed between October 16th and October 30th, the date entered in 'from' and 'to' have not been taken into account, but general journal entries have been generated for all periods in your period-date table. The incorrect entries, which are also created in closed and future periods, can lead to huge amounts on your balance sheet.

Please refrain from editing / deleting wrongly generated entries yourself while we are investigating a solution to this issue. As soon as an update is available, we will update this page. Our apologies for the inconvenience.
Oct 31, 15:13 CET

Exact Online - Uploaded scans remain 'in progress' longer than expected (BE)

Resolved - This issue has been resolved. All uploaded scans are processed. Our apologies for the inconvenience.
Nov 19, 12:19 CET

Identified - The issue has been identified and the uploaded scans are being processed.
Nov 18, 10:58 CET

Investigating - You may experience that your uploaded scans remain longer 'in progress' than expected. As soon as more information becomes available, we will update this page. Our apologies for the inconvenience.
Nov 18, 10:36 CET

Nov 18, 2024

HR & Salarisgemak - Issue logging into HR & Salarisgemak Portal (NL)

Resolved - The problem is solved. All users of the Portal (Wokflow) are currently able to log in again. Our apologies for the inconvenience.
Nov 18, 09:28 CET

Update - This issue is solved. All users of the Portal (Wokflow) are able to log in again. Our apologies for the inconvenience.
Nov 18, 09:28 CET

Investigating - We are experiencing issue logging into the HR & Salarisgemak Portal. We are working hard on a solution. Our apologies for the inconvenience.
Nov 15, 17:39 CET

Exact Online - OOPS error when accepting a company transfer (NL)

Resolved - The OOPS error when opening the company transfer wizard is resolved. The company transfer wizard works as intended again. Our apologies for the inconvenience.
Nov 18, 09:05 CET

Investigating - You may experience getting an OOPS error when accepting a company transfer. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Nov 14, 10:39 CET

Exact Online - Not possible to transfer companies (Global)

Resolved - The company transfer wizard is available again. Our apologies for the inconvenience.
Nov 18, 09:05 CET

Investigating - It is currently not possible to start or accept company transfers. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Nov 15, 17:41 CET

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

HR & Salaris Gemak – Not possible to edit contract data in the portal (NL)

Resolved - The issue has been resolved. This is earlier than the previously stated date of December 4th. From now on it is again possible to modify fields 'Soort contract', 'Proeftijd', 'Schriftelijke arbeidsovereenkomst' and 'Oproepovereenkomst' as usual. Our apologies for the inconvenience.
Nov 15, 15:11 CET

Investigating - It is currently not possible in the ‘Nieuwe medewerker’ process in the portal to change the fields 'Soort contract', 'Proeftijd', 'Schriftelijke arbeidsovereenkomst' and 'Oproepovereenkomst'. It is still possible to edit these fields in the back office after the new employee process has been completed and the new employee is transferred to the back office.
In the update 24.1.4.10 currently scheduled for 4 December, this will be fixed. Our apologies for the inconvenience.
Nov 14, 10:50 CET

Exact Globe Next / Exact Globe+ - Error message when registering for Electronic invoicing (PEPPOL) (NL/BE)

Resolved - This incident has been resolved.
Nov 15, 13:01 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 14:49 CET

Update - We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 21, 16:21 CEST

Update - We are continuing to investigate this issue.
Oct 12, 14:15 CEST

Update - We are continuing to investigate this issue.
Oct 8, 14:13 CEST

Investigating - We are currently investigating this issue.
Oct 4, 15:04 CEST

Update - We are continuing to work on a fix for this issue. Our apologies for the inconvenience.
Oct 3, 13:33 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 24, 10:04 CEST

Update - We are continuing to investigate this issue.
Sep 23, 13:09 CEST

Update - We are continuing to investigate this issue.
Sep 17, 08:37 CEST

Investigating - When you try to register for Electronic Invoicing (Peppol) from Exact Globe, you will receive the following error message: 'status 500 code 0 message: invalid division.'

We are investigating the cause of this issue. Our apologies for the inconvenience.
Sep 12, 10:12 CEST

Exact Online - Error 'This user does not have permission to use the current login method' when logging in with SSO (NL/BE)

Resolved - This issue has been resolved. It's possible to login with SSO in Exact Online again. Our apologies for the inconvenience.
Nov 15, 09:58 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 09:26 CET

Identified - Unfortunately the issue is still occurring. We are still working on a fix.
Nov 12, 08:50 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 14:38 CET

Update - We are continuing to investigate this issue.
Nov 7, 09:51 CET

Investigating - When logging in to Exact Online with login method SSO, you will get the error 'This user does not have permission to use the current login method'. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Nov 7, 09:51 CET

Nov 14, 2024

Exact Online - Performance issues through different menupaths (NL)

Resolved - This issue has been resolved. Apologies for the inconvenience.
Nov 14, 09:32 CET

Monitoring - A fix has been implemented to resolve this issue. The delay is decreasing and most tasks should work as intended again. We are monitoring the results.
Nov 13, 13:42 CET

Investigating - You may experience performance issues via different menupaths. We are investigating this issue and will post regular updates on this page. Our apologies for the inconvenience.
Nov 13, 12:19 CET

Exact Online - Scheduled Maintenance on the scan service (NL/BE)

Completed - The scheduled maintenance has been completed.
Nov 14, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 18:00 CET

Scheduled - You may experience reduced performance on November 13th between 18:00 CET and November 14th 06:00 CEST due to scheduled maintenance. This concerns processing documents through the scan service. Sending documents to your digital postbox is still possible. Our apologies for the inconvenience.
Nov 4, 11:24 CET

Nov 13, 2024

EOL - ING statements (1.0 links) not delivered yet (NL)

Resolved - This incident has been resolved.
Nov 13, 09:57 CET

Monitoring - The ING bank statements for ING 1.0 bank links have been processed. Our apologies for the inconvenience.
Nov 13, 09:56 CET

Investigating - The ING bank statements for ING 1.0 bank links are not processed yet. We are working hard to solve this issue. When an update is available, we will inform you. Our apologies for the inconvenience.
Nov 13, 09:21 CET

Nov 12, 2024

Exact Online - Invalid error 'Trackstatus: Error' when sending invoices via PEPPOL (BE)

Resolved - This issue has been resolved. You won't get an invalid error 'Track status: Error' when sending invoices via PEPPOL anymore. Our apologies for the inconvenience.
Nov 12, 12:18 CET

Update - We are continuing to work on a fix. As soon as more information becomes available we will update this page.
Nov 11, 15:15 CET

Identified - This issue has been identified. We are currently working on a fix.
Nov 6, 14:38 CET

Investigating - You may experience an invalid error 'Trackstatus: Error' when sending invoices via PEPPOL. We are investigating this issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Nov 5, 10:35 CET

Exact Online - ING bank statements (non PSD2) not delivered yet (NL)

Resolved - This issue has been resolved. The statements are delivered. Our apologies for the inconvenience.
Nov 12, 11:51 CET

Investigating - The ING bank statements (non PSD2) have not been delivered yet. We are investigating the issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 12, 09:20 CET

Exact Online - Hyperlink ‘Uploaded scans (X in progress)’ shows wrong number (Global)

Resolved - This issue has been resolved. The correct number is shown in the hyperlink again. Our apologies for the inconvenience.
Nov 12, 09:28 CET

Identified - The issue has been identified and we are currently working on a fix.
Nov 11, 10:55 CET

Investigating - The amount of scans in progress according to the hyperlink in the Purchase Overview may differ from the actual amount of scans in progress. When clicking on the hyperlink, the ‘Uploaded Scans | Overview’ page does show the right amount. We are investigating the issue. Our apologies for the inconvenience.
Nov 8, 11:43 CET

Nov 11, 2024

Exact Cloud Services - Password reset portal not accessible - Global

Resolved - This incident has been resolved.
Nov 11, 14:15 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 13:15 CET

Update - We are continuing to work on a fix for this issue. At this moment we expect a further update tomorrow morning
Nov 7, 15:16 CET

Update - We are continuing to work on a fix for this issue.
Nov 6, 13:35 CET

Update - So far the issue could not be resolved. We are continuing to work on a fix for this issue.
Nov 6, 08:55 CET

Update - We are continuing to work on a fix for this issue., we expect a further update around 17:00 CET
Nov 5, 15:36 CET

Update - We are continuing to work on a fix for this issue.
Nov 5, 13:56 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 5, 11:36 CET

Update - We are continuing to investigate this issue.
Nov 5, 10:52 CET

Update - We are continuing to investigate this issue.
Nov 5, 09:42 CET

Investigating - The password reset portal is currently unavailable. We are investigating the issue. In the mean time, when required we can reset/change the password for you through support. Our apologies for the inconvenience.
Nov 5, 09:15 CET

HR&SalarisGemak - Not possible to login to portal (NL)

Resolved - This incident has been resolved.
Nov 11, 14:13 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 09:48 CET

Investigating - When logging in to the HR&Salarisgemak portal via portaal.hrsg.nl, you will get the error message 'Je bent uitgelogd' and logging in is not possible. We are investigating this issue. This page will be updated when more information is available. Our apologies for the inconvenience.
Nov 7, 09:58 CET

Nov 10, 2024

Scheduled maintenance Volksbank

Completed - The scheduled maintenance has been completed.
Nov 10, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 01:00 CET

Scheduled - Volksbank will be undergoing planned maintenance on Sunday the 10th of November between 01:00 and 07:00 CEST. During this time, you will be unable to:
- Create a new bank link for the Volksbank
- Update the consent of your existing Volksbank bank link
- Manually request new bank entries from your bank link

Our apologies for the inconvenience.
Nov 7, 14:02 CET

Nov 9, 2024

No incidents reported.

Nov 8, 2024

Nov 7, 2024

Nov 6, 2024

Exact Online - Reduced performance (NL)

Resolved - The implemented fix has solved the issue. Our apologies for the inconvenience.
Nov 6, 12:39 CET

Monitoring - A fix has been implemented, and we are monitoring the results.
Nov 6, 09:07 CET

Investigating - You may experience a reduced performance in Exact Online. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 6, 08:59 CET