Exact Online - Incorrect export file via various reports (NL/BE/Premium)
Identified - The issue has been identified and we are currently working on a fix.
Dec 09, 2024 - 14:55 CET
Investigating - You may experience getting an incorrect export file of various reports in Exact Online. You will see that the lay-out of the data has been changed and is split over two separate tabs. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Dec 09, 2024 - 11:12 CET
Exact Online Operational
Exact Online Premium Degraded Performance
Exact Online Fiscaal Operational
Exact Online Jaarrekening Operational
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact API Operational
Bank links / PSD2 Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EOL - Scheduled Maintenance on 28th of December (NL/BE/FR/UK/DE/US) Dec 28, 2024 19:00 - Dec 29, 2024 00:00 CET
You may experience reduced performance on December 28th between 19:00 CET and 00:00 CET due to scheduled maintenance. Our apologies for the inconvenience.
Posted on Dec 05, 2024 - 09:45 CET
Past Incidents
Dec 13, 2024

No incidents reported today.

Dec 12, 2024
Exact Online - Scheduled maintenance for PEPPOL
Completed - The scheduled maintenance has been completed.
Dec 12, 18:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 17:30 CET
Update - We will be undergoing maintenance for PEPPOL during the specified timeframe. Due to this maintenance you may experience an error when registering for PEPPOL in the last step of the wizard. You can continue your registration after this maintenance. Our apologies for the inconvenience.
Dec 12, 10:07 CET
Scheduled - We will be undergoing maintenance for PEPPOL during the specified timeframe. Due to this maintenance you may experience an error when registering for PEPPOL in the last step of the wizard. You can continue your registration after this maintenance. Our apologies for the inconvenience.
Dec 12, 10:06 CET
Dec 11, 2024

No incidents reported.

Dec 10, 2024
EOL Fiscal and Annual Reporting - There is a delay in our APP3 environment (NL)
Resolved - This issue has been resolved. Apologies for the inconvenience
Dec 10, 17:06 CET
Update - We are continuing to investigate this issue.
Dec 10, 16:49 CET
Update - We are continuing to investigate this issue.
Dec 10, 16:09 CET
Investigating - There is a delay in our app3 environment. You may experience errors or long waiting times. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Dec 10, 16:08 CET
EOL Fiscal and Annual Reporting - It is not possible to login via start.fiscaalgemak.nl (NL)
Resolved - The issue has been resolved. It is possible to log in again via start.fiscaalgemak.nl.

Our apologies for the inconvenience
Dec 10, 16:48 CET
Investigating - It is currently not possible to log in via start.fiscaalgemak.nl. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Dec 10, 16:06 CET
Exact Online - Not able to send invoices via PEPPOL with status 'sent' through the invoice history (BE)
Resolved - This issue has been resolved. You are able to resend invoices via PEPPOL through the invoice history. Our apologies for the inconvenience.
Dec 10, 16:24 CET
Monitoring - A fix has been implemented. You are able to resend invoices via PEPPOL through the invoice history. We are currently monitoring the results.
Dec 10, 13:26 CET
Identified - The issue has been identified and we are currently working on a fix.
Dec 5, 10:49 CET
Update - We are continuing to investigate this issue.
Dec 2, 15:27 CET
Investigating - You may experience not being able to send invoices via PEPPOL with the status 'sent' through the invoice history again. We are investigating this issue. Our apologies for the inconvenience.
Nov 25, 13:14 CET
Dec 9, 2024

Unresolved incident: Exact Online - Incorrect export file via various reports (NL/BE/Premium).

Dec 8, 2024

No incidents reported.

Dec 7, 2024
Exact Online Premium - Scheduled maintenance delayed (Global)
Resolved - The scheduled maintenance for Exact Online Premium is finished and Exact Online Premium is available again. Our apologies for the inconvenience.
Dec 7, 09:38 CET
Identified - The scheduled maintenance for Exact Online Premium has been delayed. Exact Online Premium is therefore not available at this moment. This page will be updated as soon as the maintenance is completed. Our apologies for the inconvenience.
Dec 7, 09:06 CET
Exact Online Premium - Scheduled maintenance (Global)
Completed - The scheduled maintenance has been completed.
Dec 7, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 08:00 CET
Scheduled - Due to maintenance, Exact Online Premium will be unavailable on Saturday 7 December between 08:00 CEST and 09:00 CEST. Creating an accountant link with an Exact Online Premium customer is also unavailable. Our apologies for the inconvenience.
Dec 2, 14:38 CET
Exact Online - Bank statements ABN AMRO (non PSD2) not delivered yet (NL)
Resolved - The ABN AMRO (non PSD2) statements have been delivered and the delayed delivery has been resolved. Our apologies for the inconvenience.
Dec 7, 08:49 CET
Monitoring - The ABN AMRO (non PSD2) statements have been delivered. We are monitoring the delivery of the bank statements tomorrow.
Dec 6, 10:46 CET
Identified - You may experience that the bank statements from the 5th of December for your ABN AMRO (non PSD2) bank link are not delivered yet. The issue has been identified and the bank statements are being imported.
Dec 6, 08:30 CET
Monitoring - The ABN AMRO (non PSD2) statements have been delivered. We are monitoring the delivery of the bank statements tomorrow.
Dec 5, 18:26 CET
Identified - The issue has been identified and the bank statements are being imported.
Dec 5, 14:49 CET
Investigating - You may experience that the bank statements for your bank link ABN AMRO (non PSD2) are not delivered yet. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Dec 5, 09:05 CET
Dec 6, 2024
Dec 5, 2024
Exact Online Premium - Performance issues Exact Online Premium (NL)
Resolved - This issue has been resolved. You won't experience degraded performance anymore. Our apologies for the inconvenience.
Dec 5, 10:48 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 10:08 CET
Investigating - You may experience performance issues in Exact Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Dec 5, 09:44 CET
Dec 4, 2024
Exact Online - Performance issue for multiple processes (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Dec 4, 12:52 CET
Monitoring - A fix has been implemented, and we are monitoring the results.
Dec 3, 16:06 CET
Investigating - You may experience that certain processes in Exact Online are taking longer than usual to complete. These processes are including but not limited to:

- Generation of reports
- Processing of invoices
- Sending of emails
- Payroll calculations
- Copying of records
- Creation of VAT returns
- Exporting or importing of records (including bank transactions)

We are currently investigating this issue. We will post updates on this page as soon as more information becomes available.
Dec 3, 11:21 CET
Dec 3, 2024
Dec 2, 2024
Exact Online Premium - Exact Online Premium is not available (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Dec 2, 12:05 CET
Investigating - Exact Online Premium is currently not available. When trying to log in, you will be shown an error message saying that the login page is not available. We are working on a solution. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Dec 2, 11:44 CET
Exact Online Premium - PSD2 bank links may have been deleted unexpectedly (NL)
Resolved - All affected customers have been informed about the issue through an in-product message. Our apologies for the inconvenience.
Dec 2, 09:31 CET
Update - If no more bank transactions are imported automatically into your Exact Online Premium environment, you can check whether the bank link is still active by navigating through [Company name > Settings > Bank links tab].

If the bank account does not show an active bank link here, you can recreate the link via the hyperlink ‘Set up bank link’.

After you have recreated the bank link by following the steps in your banking environment, you can retrieve the missing transactions by clicking the hyperlink 'retrieve transactions' in the financial dashboard. A PSD2 bank link retrieves all transactions since the last successful import. After reactivating the link, all missing statements will be imported.
Nov 26, 08:59 CET
Identified - It is possible that your PSD2 bank link(s) are deleted in your Exact Online Premium administration(s). This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Nov 25, 15:07 CET
Exact Online - Errors and .html file when export to Excel in Purchase Overview (NL/BE/Premium)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 2, 08:43 CET
Update - As a workaround, you can set up your export setting to 'Legacy Excel' via Your Name > My Exact Online > User settings : Export.
Nov 27, 13:35 CET
Investigating - You may experience issues with exporting to Excel in the Purchase Overview, where your export is in .html format, or where you encounter an error message saying: "A problem has occurred. Please contact support.'' We are currently investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Nov 27, 12:35 CET
Bank links / PSD2 - Payments files sent with ING (1.0 links) are not processed in bank environment (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 2, 08:17 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 15:23 CET
Investigating - Currently we are experiencing issues with sending payment files to the ING 91.9 links). Payment files that you sent are not processed in the bank environment. We are currently investigating the issue. Apologies for the inconvenience.
Dec 1, 13:55 CET
Dec 1, 2024
Exact Online Collaboration - Inspection and approval emails do not arrive when sending a declaration (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 1, 13:39 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 09:00 CET
Investigating - The emails for sending declarations for inspection or approval do not arrive or arrive with delay. This applies to both declarations and annual reports. We are currently investigating the cause of this issue. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.
Nov 29, 16:50 CET
Nov 30, 2024
Nov 29, 2024
Exact SRXP - Unable to export reports
Resolved - This issue has been resolved. Apologies for the inconvenience
Nov 29, 10:01 CET
Investigating - We are currently experiencing issues with exporting reports in Exact SRXP. When you export a report after some minutes you receive an error that the file is too big. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Nov 26, 18:19 CET
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