Exact System Status

Exact ProQuro – Scheduled maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 2024 - 03:00 CEST

Scheduled - We will be undergoing maintenance for Exact Proquro during the specified timeframe. Due to this maintenance you may experience short interruptions in Proquro. Our apologies for the inconvenience.
Jul 27, 2024 03:00 - Jul 29, 2024 08:00 CEST

Exact Online - Issues with the amounts shown in the OSS report

Identified - Currently we are experiencing multiple issues related to the OSS report. They are as follows:

- The amount shown for the OSS report in the VAT overview may differ from the amount shown in the OSS report itself.
- Transaction are shown in the OSS report which are not eligible for OSS, such as sales invoices for companies and purchase invoices.

We have identified both issues and are working on a solution.
Jul 25, 2024 - 09:46 CEST

Investigating - Currently we are experiencing issues with the amounts shown about the OSS report in the OSS report itself and the VAT overview. We are currently investigating these issues. Apologies for the inconvenience.
Jul 24, 2024 - 16:01 CEST

Exact Online Payroll – 30% ruling in case of a salary above maximum leads to wrong results (NL)

Investigating - If the 30% ruling is applied for an employee with a salary above the maximum wage, an incorrect percentage deduction and allowance is calculated. We are investigating this issue. You can temporarily use self-made deduction and allowance components instead of the standard 30% ruling components from the employment conditions group. This page will be updated when an update is available. Our apologies for the inconvenience.
Jul 12, 2024 - 11:58 CEST

Exact Online Operational

Exact Online Premium Operational

Exact Online Fiscaal Operational

Exact Online Jaarrekening Operational

Exact Online Project Management Operational

Exact Online Bouw Operational

Exact Cloud Services Operational

Exact Globe+ Operational

Exact Synergy Operational

Exact Financials Operational

Exact Proquro Under Maintenance

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Operational

Exact HR & Salaris Gemak Operational

Exact Multivers Operational

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Operational

Exact Winbooks Operational

Exact Officient Operational

Exact Venice Operational

Exact API Operational

Bank links / PSD2 Operational

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Exact Online - Scheduled Maintenance on July 27th (NL/BE) Jul 27, 2024 19:00-20:00 CEST

Due to scheduled maintenance you may experience short interruptions in Exact Online on Saturday July 27th between 19:00 CEST and 20:00 CEST. Our apologies for the inconvenience.
Posted on Jul 25, 2024 - 16:26 CEST

All products - Scheduled maintenance Rabobank (NL) Aug 8, 2024 12:00-15:00 CEST

Due to scheduled maintenance at Rabobank, it will not be possible to retrieve transactions or send payments via an automatic bank link on August 8th between 12.00 en 15.00 CEST. This applies to both the Exact PSD2 link for Rabobank and the Rabo BoekhoudKoppeling. Payments that will be sent during the maintenance might get the status 'sending will take longer than expected' and will be marked as rejected. After this maintenance you can reopen and resend these payments.
Posted on Jul 24, 2024 - 09:22 CEST

Past Incidents

Jul 27, 2024

Unresolved incident: Exact ProQuro – Scheduled maintenance.

Jul 26, 2024

Exact Online – De Volksbank has stopped supporting MT940 file format for manual import bank statements (NL)

Resolved - The fix has been implemented. From now on you are able to import CAMT.053 files for de Volksbank (SNS, ASN, Regiobank).
Jul 26, 15:35 CEST

Monitoring - The issue has been resolved. You are now able to import CAMT.053 files for de Volksbank (SNS, ASN and RegioBank) via [Financial > Banking&Cash > Statements > Import].
Jul 25, 14:02 CEST

Update - The first controlled release version of the functionality to import CAMT.053 files for De Volksbank (SNS, ASN and RegioBank) has been developed. Further enhancements are in progress. It is still planned to become available in the second half of July. Further updates will be shared on this page. The next update can be expected on Friday July 26th at the latest. Our apologies for the inconvenience.
Jul 19, 08:56 CEST

Identified - Exact is currently developing the functionality to import CAMT.053 files for De Volksbank (SNS, ASN and RegioBank). It is planned to become available in the second half of July. Further updates will be shared on this page. The next update can be expected on Friday July 19th at the latest. Our apologies for the inconvenience.
Jul 12, 13:40 CEST

Investigating - De Volksbank (SNS, ASN and RegioBank) has stopped supporting the MT940 file format for downloading transactions. From now on, transactions from these banks can only be downloaded in CAMT.053 format. The import of CAMT.053 files is not supported in Exact Online and it is therefore not possible to import bank transactions manually.

To keep the transactions up to date in Exact Online, as an alternative you can create an Exact PSD2-link (more information and a step-by-step plan can be found in our Support portal ). With the Exact PSD2 connection, your transactions are automatically retrieved four times a day.

Currently we are investigating the situation. Further updates will be shared via this page. The next update can be expected on Friday July 12th at the latest. Our apologies for the inconvenience.
Jul 5, 15:40 CEST

All Products - Bank links Rabobank malfunctioning (NL)

Resolved - The issue has been resolved. Automatic Rabobank bank links are working as intended again. If you still have payments with status 'Rejected', you have to reopen them and process them again. Our apologies for the inconvenience.
Jul 26, 12:42 CEST

Investigating - Due to a technical outage, all Rabobank services are not available. This includes but is not limited to:

- Processing of payments
- Creation of bank links
- Renewing of consent
- Retrieval of bank statements

We will update this page as soon as more information becomes available.
Jul 26, 11:49 CEST

Exact Online - Validation too strict when uploading PDF files in Exact Online (NL/BE)

Resolved - This issue has been resolved. There is no incorrect message stating that there is an unsupported script when uploading a PDF file without an unsupported script. If you still get a message that your file contains an unsupported script,
please remove the scripts manually or convert the file to PDF/A format.
Our apologies for the inconvenience.
Jul 26, 11:56 CEST

Investigating - Currently we are experiencing an issue with validating PDF files. In some cases, a pop up message ''The PDF file you are attempting to upload contains unsupported scripts. To proceed, please remove the scripts manually or convert the file to PDF/A format. Once you have done that, you will be able to upload it." is shown even when the file does not contain unsupported scripts. We are investigating the issue. Our apologies for the inconvenience.
Jul 23, 13:50 CEST

Jul 25, 2024

Exact Online – Widget Period Comparison Year to Date is missing in mobile app version 6.7 (Global)

Resolved - The issue has been resolved in Exact Online app version 6.7.2. As soon as you have updated the app to version 6.7.2, the widget ‘Period comparison yoar to date’ is visible again in the app cockpit. Our apologies for the inconvenience.
Jul 25, 10:28 CEST

Identified - Please note that update 6.7.1 was released today. Unfortunately, this release does not include a fix for this issue. Our 6.7.2 release will include a fix. We will post updates on this page as soon as more information becomes available about this update.
Jul 22, 13:41 CEST

Investigating - Widget Period Comparison Year to Date is missing in the Exact Online mobile app dashboard after updating to version 6.7. We are investigating the issue. Our apologies for the inconvenience.
Jul 18, 09:58 CEST

Exact Online - Mobile app (6.7) crashes when uploading documents as a MyFirm user (NL/BE)

Resolved - The issue has been resolved in Exact Online app version 6.7.2. As soon as you have updated the app to version 6.7.2, uploading documents will work properly again. Our apologies for the inconvenience.
Jul 25, 09:50 CEST

Investigating - When you upload a document via different menu paths as a MyFirm user, you may experience that the mobile app (6.7) crashes. We are working hard to solve this issue. This page will be updated when an update is available. Our apologies for the inconvenience.
Jul 17, 12:01 CEST

Jul 24, 2024

Jul 23, 2024

Exact Online - Statements Knab (non PSD2) not delivered yet (NL)

Resolved - This issue has been resolved. The knab bank statements (non PSD2) are delivered. Our apologies for the inconvenience.
Jul 23, 16:01 CEST

Investigating - The Knab bank statements (non PSD2) are not delivered yet. An update will be shared as soon as more information is available. Our apologies for the inconvenience.
Jul 23, 09:47 CEST

Exact Online - VAT overview does not show transactions (BE)

Resolved - This issue has been resolved. The VAT overview is working as intended again. Our apologies for the inconvenience.
Jul 23, 11:03 CEST

Identified - Due to technical issues, the implemented fix had to be rolled back. Your VAT overview will once again not show any transactions. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 22, 10:33 CEST

Update - The implemented fix has solved the issue. All VAT transactions are once again visible in the VAT Overview. Our apologies for the inconvenience.
Jul 22, 09:13 CEST

Monitoring - A fix has been implemented, and we are monitoring the results
Jul 22, 08:15 CEST

Identified - The issue has been identified, and a fix is being developed.

Please note that you can still generate a VAT return without issue. Until this fix has been deployed, only the details of your created VAT returns are not available. All relevant data of your processed entries will still be taken into account when creating a VAT return.
Jul 18, 10:52 CEST

Investigating - When navigating to [Financial - Taxes - VAT returns], you may experience that no transactions are shown in this overview, regardless of your used filters. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 18, 10:35 CEST

Exact Online Jaarrekening – Partners division turned in the tax profit calculation (NL)

Resolved - This incident has been resolved.
Jul 23, 10:15 CEST

Investigating - We are currently investigating an issue in the annual reporting for partnerships, where the division amount of the partners is turned in the PDF report at chapter 1.3 Tax profit calculation. We will provide status updates as soon as new information is available. Our apologies for the inconvenience.
Jul 15, 14:59 CEST

Jul 22, 2024

Exact Online Bouw - The connection to Mareon is not working (NL)

Resolved - After the CloudStrike outage was resolved, the connection between Exact Online Bouw and Mareon was available again. Our apologies for the inconvenience.
Jul 22, 11:06 CEST

Identified - Due to outage at CrowdStrike the connection between Exact Online Bouw and Mareon is not available. As a result, you cannot send invoices to Mareon or retrieve projects from Mareon. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 19, 10:07 CEST

Exact Online Jaarrekening – When consolidating, eliminations will not always be saved (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 22, 09:20 CEST

Investigating - We are currently investigating an issue for consolidations in the annual reporting 2021. The saving button does not always work when you want to save an elimination. We will provide status updates as soon as new information is available. Our apologies for the inconvenience.
Jul 15, 16:48 CEST

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Exact Online - Statements Knab (non PSD2) not delivered yet (NL)

Resolved - This issue has been resolved. The Knab bank statements are delivered and processed. Our apologies for the inconvenience.
Jul 19, 15:29 CEST

Exact Online – OOPS when processing sales invoices (NL)

Resolved - This issue has been resolved and all sales invoices can be processed without issue once again. Our apologies for the inconvenience.
Jul 19, 11:12 CEST

Monitoring - A fix has been implemented, and we are monitoring the results.
Jul 19, 09:36 CEST

Investigating - You may experience an OOPS-error when finalizing sales invoices using ‘print & process’ or ‘e-mail’. We are working hard to solve this issue. Our apologies for the inconvenience.
Jul 18, 16:04 CEST

Jul 18, 2024

Jul 17, 2024

Exact Online Payroll – Accrual of 'tijdspaarfonds' not lowered by unpaid leave (NL)

Resolved - This incident has been resolved. The unpaid leave is now taken into account in the calculations of the accrual of ‘tijdspaarfonds’. Our apologies for the inconvenience.
Jul 17, 12:22 CEST

Investigating - In the case of unpaid leave in the BOUW employment conditions groups (NL0301a and NL0301b), the unpaid leave currently does not affect the accrual of 'tijdspaarfonds'. We are investigating this issue and will update this page when an update is available. Our apologies for the inconvenience.
Jul 12, 11:48 CEST

Exact Online Payroll – Base amount WIA premium incorrect for Beroepsgoederenvervoer (NL)

Resolved - This incident has been resolved and the WIA premium is calculated over a correct base amount again. Our apologies for the inconvenience.
Jul 17, 12:20 CEST

Investigating - The base amount used to calculate the WIA premium in employment conditions group Beroepsgoederenvervoer (NL3201) is currently incorrect. You will see that the base amount is much higher than expected. We are investigating this issue and will update this page when an update is available. Our apologies for the inconvenience.
Jul 11, 11:00 CEST

Jul 16, 2024

Exact Online Payroll – Element invalid error when creating an UPA pension declaration (NL)

Resolved - This incident has been resolved and the declaration can be created again. Our apologies for the inconvenience.
Jul 16, 16:44 CEST

Investigating - Some scenarios - such as a full period of unpaid leave - may cause an error message during the creation of the UPA pension declaration. You get the message: Error - The element is invalid - The value '-1' is invalid according to its datatype'. We are investigating this issue and will update this page when an update is available. Our apologies for the inconvenience.
Jul 12, 11:54 CEST

Exact Online Fiscaal - Not possible to log in (NL)

Resolved - Start.fiscaalgemak.nl is available again.

Our apologize for the inconvenience.
Jul 16, 11:39 CEST

Investigating - Currently you are not able to log in on start.fiscaalgemak.nl. We are working hard to solve this issue. The workaround is to open an incognito tab and log in via app.fiscaalgemak.nl, app2.fiscaalgemak.nl or app3.fiscaalgemak.nl. This only works when you are not migrated to Exact Online Fiscaal. We will provide status updates as soon as new information is available. Our apologies for the inconvenience.
Jul 16, 09:57 CEST

Jul 15, 2024

Exact HR & Salarisgemak - HR & Salaris Gemak not available (NL

Resolved - The implemented fix has solved the issue. HRSG is available once again. Our apologies for the inconvenience.
Jul 15, 15:45 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 11:44 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 15, 11:16 CEST

Investigating - Due to an outage HRSG is temporarily unavailable. We are currently investigating the issue and are working hard to resolve it. We will post more updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 15, 09:46 CEST

Exact Online - ING bank statements for non-PSD2 bank links not delivered yet (NL)

Resolved - As the issue at ING has been fixed all ban statements are delivered as normal again. Our apologies for the inconvenience.
Jul 15, 10:08 CEST

Identified - Bank statements via an ING link (non PSD2) are delivered with a delay. Therefore your daily statements may not be in imported in the morning. ING is working on a structural solution to be able to deliver statements at the usual times in the future. As soon as there is an update we will update this status page.
Jun 28, 12:47 CEST

Investigating - The ING bank statements (non PSD2) are not delivered yet. An update will be shared as soon as more information is available. Our apologies for the inconvenience.
Jun 28, 08:49 CEST

Exact ProQuro – Urgent maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 03:00 CEST

Scheduled - We will be undergoing urgent maintenance for Exact Proquro during the specified timeframe. Due to this maintenance you may experience short interruptions in Proquro. Our apologies for the inconvenience.
Jul 12, 16:18 CEST

Jul 14, 2024

EOL - Scheduled Maintenance on 13th of July

Completed - The scheduled maintenance has been completed.
Jul 14, 00:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 19:00 CEST

Update - You may experience reduced performance on July 13th between 19:00 CEST and 23:59 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Jul 11, 12:27 CEST

Scheduled - You may experience reduced performance on July 13th between 19:00 CEST and 23:59 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Jul 11, 11:07 CEST

Jul 13, 2024

All products - Delay in response messages for tax returns (NL)

Resolved - As the backlog of to be processed response messages has been processed, no delays are present anymore for the response messages of the Tax Authority.
Jul 13, 10:00 CEST

Monitoring - The Tax Authority has fixed the issue. However, due to a backlog of to be processed response messages you may still experience a delay. We will continue to monitor the situation.
Jul 12, 18:38 CEST

Investigating - The Tax Authority is currently experiencing issues with sending response messages. This results in a delay in receiving confirmation that your (tax) return was delivered properly. The Tax Authority is working on a solution. When an update is available, we will update this page. Apologies for the inconvenience.
Jul 12, 16:00 CEST