Exact System Status

Exact Online Werkprogramma - Unable to add employees to a project team

Investigating - You may experience that there are no employees found when trying to add an employee to a project team. We have identified this issue and are working on a solution. In the meantime you can open a declaration in Werkprogramma and set 'Toegang anderen' to 'Vrij toegankelijk' so all employees are able to access the necessary declarations. Our apologies for the inconvenience.
Sep 12, 2025 - 12:05 CEST

Exact Multivers - Login screen to Multivers keeps loading (NL)

Investigating - You may experience issues with starting the Multivers app in the Windows / Remote desktop app. It keeps loading and gets stuck in the Welcome screen. We are investigating this issue. Our apologies for the inconvenience.
Sep 11, 2025 - 12:01 CEST

Exact Online - UBO's in Company screening are filled in incorrectly (BE)

Investigating - You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 11, 2025 - 11:02 CEST

Exact Multivers Online - Logging in to Multivers Online not possible (NL)

Investigating - You may experience issues when logging in to Exact Multivers Online. This occurs either directly or after a session is ended unexpectedly. We are investigating the issue. If these issue occurs please contact Support for a workaround. Our apologies for the inconvenience.
Sep 10, 2025 - 15:27 CEST

Exact Online Payroll - Minimum holiday pay not updated in pensionable salary in Metalektro (NL)

Investigating - In employment conditions group NL-1001 Metalektro, the minimum holiday is pay not updated in the pensionable salary calculation. For employees eligible for the minimum holiday pay, the pensionable salary is therefore too low. We are working on a solution. Our apologies for the inconvenience.
Sep 01, 2025 - 12:48 CEST

Exact Online Payroll - Supplemental birth leave allowance paid at wrong rate (NL)

Identified - The issue has been identified and a fix is being implemented.
Aug 27, 2025 - 16:18 CEST

Investigating - The supplementary payment for additional birth leave (Aanvulling uitkering aanvullend geboorteverlof) is currently being paid at the wrong rate for percentages higher than 70% and lower than 100%. We are working on a solution. Our apologies for the inconvenience.
Aug 22, 2025 - 11:04 CEST

Exact Online Degraded Performance

Exact Online Premium Degraded Performance

Exact Online Payroll & HR Degraded Performance

Exact Online Fiscaal Operational

Exact Online Jaarrekening Degraded Performance

Exact Online Collaboration Operational

Exact Online Project Management Operational

Exact Online Bouw Operational

Exact Cloud Services Operational

Exact Globe+ Operational

Exact Globe Next Operational

Exact Synergy Operational

Exact Financials Operational

Exact Proquro Operational

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Operational

Exact HR & Salaris Gemak Operational

Exact Multivers Degraded Performance

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Operational

Exact Winbooks Operational

Exact Officient Operational

Exact Venice Operational

Exact API Operational

Bank links / PSD2 Operational

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 13, 2025

No incidents reported today.

Sep 12, 2025

Exact Online - Delayed CODA statements for Crelan, Beobank, CPH and Bank van Breda (BE)

Resolved - This issue has been resolved. All bank statements are delivered. Our apologies for the inconvenience.
Sep 12, 19:31 CEST

Monitoring - Codabox has implemented a fix and are monitoring the results.
Sep 12, 15:23 CEST

Update - You also may experience a delay today in the Codabox bank statements for Crelan, Beobank, CPH and Bank van Breda. Please note that the Crelan statements from yesterday have been delivered. Codabox is currently investigating this issue. We will update this page as soon as more information becomes available.
Sep 12, 08:50 CEST

Investigating - You may experience a delay in the Codabox bank statements for Crelan. Codabox is currently investigating this issue. Our apologies for the inconvenience.
Sep 11, 10:31 CEST

Exact Reeleezee - Bank import failures for KNAB 1.0 bank account connection (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Sep 12, 15:30 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 3, 10:07 CEST

Investigating - Bank import files which are loaded in via KNAB 1.0 bank account connections are not being processed correctly. This results in an import failure status, and no transactions are loading in. For now, you could already process entries and invoices linking them to the related bank transactions when a solution is communicated. When an update is available, we will inform you. Our apologies for inconvenience.
Sep 3, 10:07 CEST

Exact Proquro - Mail server unavailable (NL/BE)

Resolved - The issue has been resolved. Processing invoices works as intended again. Our apologies for the inconvenience.
Sep 12, 08:12 CEST

Monitoring - A fix has been implemented. Processing invoices should work as intended again. We are monitoring the results.
Sep 11, 13:24 CEST

Investigating - You may receive an error "No connection could be made because the target machine actively refused it'' when processing invoices in Exact Proquro. We are investigating the issue. Our apologies for the inconvenience.
Sep 11, 12:22 CEST

Sep 11, 2025

All products - Support not available September 11th (Europe/US/Curacao)

Completed - The scheduled maintenance has been completed.
Sep 11, 19:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 07:00 CEST

Scheduled - On Thursday, 11 September 2025, our colleagues will be attending Exact Day to learn more in order to provide you with even better support. Our support team will not be available on that day.
If you need help, you can ask your questions to the Exact Assistant, which is available 24/7 to assist you. Our support team will be back to assist you on Friday, 12 September 2025.
Sep 10, 09:49 CEST

Exact HR&SG - Maintenance on 9, 10 and 11 September between 4:00 and 5:30AM CEST

Completed - The scheduled maintenance has been completed.
Sep 11, 05:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 04:00 CEST

Scheduled - Due to planned maintenance HR & Salaris Gemak will be unavailable on Wednesday 9-9-2025, Thursday 10-9-2025 and Friday 11-9-2025 between 4:00 and 5:30AM CEST. Our apologies for the inconvenience.
Aug 28, 09:03 CEST

Exact Proquro – Mail server maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 04:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 03:30 CEST

Scheduled - We will be undergoing maintenance for the Exact Proquro mail service on September 11th from 3:30 AM – 4:30 AM CEST. During this maintenance you will not be able to send or receive emails on mail.proquro.net. Our apologies for the inconvenience.
Sep 4, 09:27 CEST

Exact Online - Temporary Disruption CoC-based account creation and validation (NL)

Completed - The scheduled maintenance has been completed.
Sep 11, 04:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 04:00 CEST

Scheduled - Due to an update from our data provider, Chamber of Commerce-based account creation and validation will be unavailable on September 9 and 10.
Sep 4, 16:02 CEST

Sep 10, 2025

Exact Online Premium - Performance issues Exact Online Premium (NL)

Resolved - The issue has been resolved. Exact Online Premium is working as intended again. Our apologies for the inconvenience.
Sep 10, 17:21 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 17:18 CEST

Investigating - You may experience performance issues in Exact Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Sep 10, 16:40 CEST

Audition - No data is sent through the link between Audition and Multivers online (NL)

Resolved - This issue has been resolved and data is once again sent through the link between Audition and Boekhoudgemak. Our apologies for the inconvenience.
Sep 10, 15:20 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 14:57 CEST

Investigating - We are experiencing an issue in which no data is sent through the link between Audition and Boekhoudgemak. We are investigating the issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Sep 10, 09:39 CEST

Exact Online - UBO's in Company screening are filled in incorrectly (BE)

Resolved - This issue has been addressed. We are continuously monitoring registrations with outdated or incomplete UBO information so we can provide that feedback to our source. With this feedback they will continue to improve the data provided. If the company screening still shows outdated or incomplete UBO’s you can change these manually and continue your company screening. This may require additional verification by our Compliance department. When this is the case, we will reach out to you with further information and instructions. You can find this communication in your support tickets. Our apologies for the inconvenience.
Sep 10, 11:19 CEST

Identified - You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and we are investigating possible solutions. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 8, 11:19 CEST

Exact Online - Oops error when creating a new sales price list (NL)

Resolved - The issue has been resolved. It is possible again to create sales price lists without facing unexpected errors. Our apologies for the inconvenience.
Sep 10, 09:53 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 08:54 CEST

Investigating - You may get an Oops error when creating a new sales price list in your Exact Online Wholesale Distribution or Manufacturing environment. We are investigating the issue. Our apologies for the inconvenience.
Sep 9, 14:36 CEST

Sep 9, 2025

Exact Online - API links for linked clients revoked (NL/BE)

Resolved - This issue has been resolved. You won't experience anymore that the API links for linked clients are unexpectedly revoked. Our apologies for the inconvenience.
Sep 9, 10:25 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 10:15 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 2, 12:59 CEST

Investigating - You may experience that the API links for linked clients are revoked. You are able to restore these links. We are currently investigating the cause of this issue. When an update is available, we will inform you. Our apologies for the inconvenience.
Aug 29, 13:14 CEST

Exact Online - Oops error when manually importing bank statements (BE)

Resolved - This issue has been resolved and bank statements can be manually imported again. Our apologies for the inconvenience.
Sep 9, 10:20 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 2, 13:01 CEST

Investigating - You may get an Oops error when manually importing bank statements in Exact Online. We are investigating the issue. Our apologies for the inconvenience.
Sep 1, 14:29 CEST

Sep 8, 2025

Exact Jaarrekening & Fiscaal - Not possible to login to Exact Jaarrekening & Fiscaal (NL)

Resolved - This issue has been resolved and it is possible to login again. Our apologies for the inconvenience.
Sep 8, 12:05 CEST

Investigating - Currently we are experiencing issues when logging into Exact Jaarrekening & Fiscaal. When you try to log in you will receive the error 'Er is iets fout gegaan'. We are investigating the issue. Our apologies for the inconvenience.
Sep 8, 11:10 CEST

Exact Online -   in e-mail subject when sending documents (Global)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Sep 8, 09:39 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 09:10 CEST

Identified - The issue is caused by reference fields in the subject of the e-mail text layout. To work around the issue, you can copy your e-mail text layout and remove the reference fields in the subject. When you leave the subject entirely empty you do get a reference number without extra characters as email subject. In the meantime we are working on a structural fix. As soon as the issue has been resolved, you can switch back to your original e-mail text layout.
Sep 3, 12:20 CEST

Investigating - It is possible that the e-mail subject has ‘& #160;’ in it when sending documents from Exact Online. This includes, but is not limited to invoices, quotations, sales orders, purchase orders, delivery notes and shop orders. We are investigating the issue. This page will be updated once more information becomes available. Our apologies for the inconvenience.
Sep 3, 09:24 CEST

Sep 7, 2025

Exact Online Fiscal and Annual Reporting - Scheduled Maintenance on the 6th of September (NL)

Completed - The scheduled maintenance has been completed.
Sep 7, 00:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 21:00 CEST

Scheduled - Exact Online Fiscal and Annual Reporting will be undergoing scheduled maintenance on Saturday the 6th of September between 21:00–00:00 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Sep 1, 15:19 CEST

Sep 6, 2025

Sep 5, 2025

Exact Online Annual Reporting - Eliminations are not saved in Annual Report

Resolved - This issue has been resolved. Eliminations are saved in the consolidation statement again in the Annual Report. Our apologies for the inconvenience.
Sep 5, 09:30 CEST

Update - We are continuing to investigate this issue.
Sep 3, 11:00 CEST

Investigating - You may encounter that eliminations created in the consolidation statement are not saved in an Annual Report. This issue does not affect the Annual Report (New). We are investigating this issue and will update this page as soon as more information is available. Our apologies for the inconvenience.
Sep 3, 10:59 CEST

Sep 4, 2025

Exact Online Premium – Exact Online Premium not available (NL)

Resolved - The issue has been resolved. Exact Online Premium is available again. Our apologies for the inconvenience.
Sep 4, 16:51 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 16:22 CEST

Investigating - Currently you may experience performance issues or a message ‘Login page not available’ in Exact Online Premium. We are investigating the issue. Our apologies for the inconvenience.
Sep 4, 16:06 CEST

Sep 3, 2025

Exact Online Payroll – Irregularity allowance calculated over hourly rate instead of gross salary in Binnenscheepvaart (NL)

Resolved - The issues in the calculation have been fixed. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.
Sep 3, 09:58 CEST

Identified - The issue has been identified and a fix is being implemented.
Aug 27, 16:18 CEST

Investigating - In employment conditions group NL-2201 Binnenscheepvaart, the irregularity allowance ("onregelmatigheidstoeslag") is calculated over the hourly rate instead of the gross salary. We are working on a solution. Our apologies for the inconvenience.
Aug 5, 16:53 CEST

Exact Online Payroll – HOP premium base should not be influenced by pension in Horeca (NL)

Identified - The issue has been identified and a fix is being implemented.
Aug 27, 16:17 CEST

Investigating - In employment conditions group NL-3301 Horeca- en Aanverwante Bedrijf, the HOP premium base should be calculated over the social security wage before pension calculation and not be influenced by the pension premium. We are working on a solution. Our apologies for the inconvenience.
Aug 8, 13:25 CEST

Sep 2, 2025

Exact Online - Delayed CODA statements for BNP (BE)

Resolved - This issue has been resolved. All BNP statements have been delivered by Codabox. Our apologies for the inconvenience.
Sep 2, 15:54 CEST

Investigating - You may experience a delay in the Codabox bank statements for BNP. Codabox is currently investigating this issue. Our apologies for the inconvenience.
Sep 2, 09:41 CEST

Exact Online Fiscaal - Not Possible to retrieve VIA-data from Tax Authorities (NL)

Resolved - This issue has been resolved by the Tax Authority and it is now possible to retrieve the VIA data again. Our apologies for the inconvenience.
Sep 2, 09:51 CEST

Identified - To clarify, this issue has been identified and the Tax authorities are working on a fix from their side. Once we have more information we will update this page.
Sep 1, 12:37 CEST

Investigating - The Tax Authority (Belastingdienst) currently has an issue making it impossible to retrieve VIA-data. They are working on a solution. We will inform you when an update is available. Our apologies for the inconvenience.
Sep 1, 10:57 CEST

Update - We are continuing to work on a fix for this issue.
Sep 1, 10:50 CEST

Identified - The Tax Authority (Belastingdienst) currently has an issue making it impossible to retrieve VIA-data. They are working on a solution. We will inform you when an update is available. Our apologies for the inconvenience.
Sep 1, 10:50 CEST

Sep 1, 2025

Exact Online - Company screening unavailable (NL/BE)

Resolved - This issue has been resolved and the screening can now be completed in full. If the white screen still appears, it may help to refresh the session by logging out and logging back in, and then trying again. Our apologies for the inconvenience.
Sep 1, 10:37 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 29, 16:46 CEST

Investigating - When trying to confirm the company screening a 503 error or white screen is shown. We are working on a solution. Our apologies for the inconvenience.
Aug 29, 10:44 CEST

Aug 31, 2025

No incidents reported.

Aug 30, 2025

Exact Online - Scheduled maintenance on August 30th

Completed - The scheduled maintenance has been completed.
Aug 30, 22:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 19:00 CEST

Scheduled - You may experience reduced performance on Saturday, August 30th between 19:00 - 21:00 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Aug 28, 16:04 CEST