All Products - ‘You are already subscribed to the Peppol network via Tradeinterop’ when trying to register to the Peppol network (BE)
Investigating - It is possible that you get a message stating that you are already registered to the Peppol network via Tradeinterop when you want to finish your Peppol registration. This issue is only occurs if you have been registered in the past, but you are unsubscribed recently. Please contact Exact Support to report this error so the previous subscription can be removed manually at Tradeinterop. We are investigating the issue. Our apologies for the inconvenience.
Dec 24, 2025 - 15:20 CET
Exact Globe+/Exact Globe Next - Error message "Sender not registered" when sending Peppol E-invoices.
Investigating - You may experience an issue when sending Peppol E-invoices. The message "Sender not registered" can be shown upon processing the Peppol E-invoices. We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.
Dec 24, 2025 - 09:49 CET
Exact Globe+/Exact Globe Next - Not possible to subscribe for receiving PEPPOL invoices
Investigating - You may experience an issue when subscribing to receive PEPPOL invoices. The option to receive invoices can be greyed out in the Wizard. We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.
Dec 24, 2025 - 08:16 CET
Exact Online - 'PEPPOL is not full' error when changing Peppol subscription (BE)
Investigating - You may experience an error when changing your Peppol subscription stating 'PEPPOL is not full'. We are investigating this issue. Our apologies for the inconvenience.
Dec 23, 2025 - 10:51 CET
HR & Salaris Gemak – Error Pension declaration PFZW Fixed Salary is different from periode 1 (NL)
Investigating - After filing the PFZW pension statement you will receive an error statement from PFZW stating the fixed salary is different than the salary given in period 1. The error will be given even if no changes have occurred. We are investigating this issue that seems to occur after the last release 26.1.1.00.
Our apologies for the inconvenience.
Dec 23, 2025 - 10:45 CET
Exact Bouw - Unable to register for Peppol when your company is already registered in Exact Online (Global)
Identified - The issue has been identified and a fix is being implemented. This issue only occurs when you try to register for Peppol with the same user you have used to register Peppol in Exact Online. Therefore, please refrain from onboarding your company in Bouw with the same user you used to onboard your company in Exact Online.
Dec 19, 2025 - 15:34 CET
Investigating - Currently you cannot complete your Peppol registration when the company you are trying to register is already subscribed to Peppol in Exact Online. During the onboarding process you receive a selection of multiple accounts, but selecting an account results in an 'access denied' error. We are investigating the issue. Our apologies for the inconvenience.
Dec 18, 2025 - 13:12 CET
Exact ELIS - Microsoft Message Queuing fails after Microsoft security updates.
Monitoring - A fix is provided for this issue by Microsoft on the 18th of December in:
- KB5074975 (Windows Server 2019 & Windows 10 version 1809)
- KB5074974 (Windows Server 2016 & Windows 10 version 1607)
- KB5074976 (Windows 10 version 22H2 & Windows 10 version 21H2)
Customers affected by this issue are advised to update to the latest Windows Update.
Dec 19, 2025 - 12:01 CET
Update - We are continuing to investigate this issue.
Dec 19, 2025 - 07:53 CET
Investigating - After recent Windows updates, there are issues with the working of the Microsoft Message Queuing (MSMQ). Due to these issues Exact ELIS is unable to function. These issues are occurring after installing the following Windows updates:
- KB5071544 (Windows Server 2019 & Windows 10 version 1809)
- KB5071543 (Windows Server 2016 & Windows 10 version 1607)
- KB5071546 (Windows 10 version 22H2 & Windows 10 version 21H2)

The issue is under investigation. Additional information will be shared as soon as it becomes available.
Dec 16, 2025 - 14:32 CET
Exact Online Fiscaal - Resubmit OWR returns submitted before 13-11 with fiscal partners
Monitoring - Update: We want to remind you to take action and resubmit the affected 'Opgaaf Werkelijk Rendement' (OWR) returns as soon as possible. If this applies to you, the administrators received a reminder email, 1st of December, with further information. Please refer to this email.
Dec 01, 2025 - 13:33 CET
Identified - We would like to inform you that, following consultation with the Tax Authorities, it has become apparent that when a single joint OWR return has been submitted, OWR returns do not include a separate XBRL file for the fiscal partner, which the Tax Authorities do expect. The 'Opgaaf Werkelijk Rendement' (OWR) with fiscal partner must therefore be resubmitted. If you have not done this yet, we advise you to resubmit it as soon as possible.

If this applies to you, the administrators received an email today, 17th of November, with further information. Please refer to this email. Our apologies for the inconvenience.
Nov 17, 2025 - 15:18 CET
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Operational
Exact Online Fiscaal Degraded Performance
Exact Online Jaarrekening Operational
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Degraded Performance
Exact Cloud Services Operational
Exact Globe+ Degraded Performance
Exact Globe Next Degraded Performance
Exact Synergy Degraded Performance
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Degraded Performance
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Degraded Performance
Exact Officient Operational
Exact Venice Operational
Exact Gripp Operational
Exact Horeko Operational
Exact API Operational
Bank links / PSD2 Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 25, 2025

No incidents reported today.

Dec 24, 2025

Unresolved incidents: All Products - ‘You are already subscribed to the Peppol network via Tradeinterop’ when trying to register to the Peppol network (BE), Exact Globe+/Exact Globe Next - Error message "Sender not registered" when sending Peppol E-invoices., Exact Globe+/Exact Globe Next - Not possible to subscribe for receiving PEPPOL invoices.

Dec 23, 2025
Exact Online - Track status 'Error' for sales invoices that were sent via Peppol (BE)
Resolved - This issue has been resolved. Declined invoices can be resubmitted. Our apologies for the inconvenience.
Dec 23, 10:55 CET
Update - We are still investigating the impacted invoices. You can resubmit the declined invoices if needed.
Dec 19, 16:48 CET
Monitoring - A fix has been implemented. Errors were given between 11:53 and 13.50 19/12. We are monitoring the results. Please refrain from resending the affected invoices until further notice.
Dec 19, 14:38 CET
Investigating - You may experience that the Track status 'Error' is given for sales invoices that were sent via Peppol starting today at 11:45. You will also receive an email stating: This invoice could not be delivered please contact support. Participant data for PartitionKey: 9925:BEXXX; and RowKey: EolBe not found. We are investigating this issue. Our apologies for the inconvenience.
Dec 19, 13:54 CET
Exact Cloud Services - Microsoft Message Queuing fails after Microsoft security updates.
Resolved - This incident has been resolved.
Dec 23, 10:05 CET
Identified - The issue has been identified and a fix is being implemented.
Dec 19, 09:45 CET
Update - We are continuing to investigate this issue.
Dec 19, 07:53 CET
Investigating - After recent Windows updates, there are issues with the working of the Microsoft Message Queuing (MSMQ). Due to these issues Exact ELIS is unable to function. These issues are occurring after installing the following Windows updates:
- KB5071544 (Windows Server 2019 & Windows 10 version 1809)
- KB5071543 (Windows Server 2016 & Windows 10 version 1607)
- KB5071546 (Windows 10 version 22H2 & Windows 10 version 21H2)

The issue is under investigation. Additional information will be shared as soon as it becomes available.
Dec 16, 14:47 CET
Dec 22, 2025
Exact Online - QR code for Exact payment link does not work in PDF document (NL)
Resolved - This issue has been resolved. When sending an invoice the QR code will link to the payment page again. For previously sent invoices your customers can still use the 'Pay now' button in the cover letter to complete the payment. Our apologies for the inconvenience.
Dec 22, 13:46 CET
Identified - The issue has been identified and we are working on a fix. As a workaround you can (temporarily) add the 'Pay now' button to the e-mail text layout. Your customers are still able to complete the payment process through this button.
Dec 16, 14:13 CET
Investigating - We are currently experiencing an issue with generating QR codes for the Exact Payment link in PDF documents. The QR code on your sent invoice currently does not link to the payment page and therefore your customers are not able to use this code to complete their payments. We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.
Dec 15, 10:12 CET
Exact Online - Not possible to reset 2FA for non-OEI users by users already migrated to One Exact Identity (Global)
Resolved - This issue has been resolved. Users who have not yet migrated to One Exact Identity cannot reset both their password and two-step verification at the same time, as is the case for users who have already migrated to One Exact Identity. If a user has lost both, it is now possible for a user who has migrated to One Exact Identity to reset the two-step verification for a user who has not yet migrated, provided you have sufficient rights to do so.
Our apologies for the inconvenience.
Dec 22, 10:10 CET
Investigating - Currently it is not possible to reset the two factor authentication code for users who have not yet migrated to One Exact Identity by a user who already uses One Exact Identity as login method. We are investigating the issue. Our apologies for the inconvenience.
Dec 17, 09:53 CET
Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025
Exact Officient - Error while requesting leave (NL)
Resolved - This issue has been resolved and leave can be requested again. Our apologies for the inconvenience.
Dec 19, 13:56 CET
Investigating - You may hit an error 'Limit reached for the request calendar days' while requesting leave in Exact Officient using priority rules. This only affects Exact Officient users in the Netherlands. We are investigating this issue. Our apologies for the inconvenience.
Dec 15, 09:41 CET
Exact Online - Performance issues Exact Online (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 19, 11:03 CET
Monitoring - A fix has been implemented. We are monitoring the results
Dec 19, 10:02 CET
Investigating - You may currently experience performance issues in your Exact Online environment. Exact Online Premium is not affected. We are investigating this issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.
Dec 19, 09:57 CET
Exact Online Jaarrekening - 2022 annual reports may be rejected with an error message (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 19, 09:49 CET
Identified - We have identified the issue and we are working on a fix.
Dec 18, 14:43 CET
Investigating - You may receive a VAS500 error message when submitting 2022 annual reports. The full error message you may receive is:
"VAS500: Het aangeleverde instance document voldoet niet aan de Nederlandse taxonomie. Hierdoor kan het aanleververzoek niet door Digipoort worden verwerkt. Het instance document bevat de volgende fouten: In content of element : The content model does not allow element to appear immediately after element . The following elements would be valid here: xbrli:unit, link:footnoteLink, xbrli:context, xbrli:tuple, xbrli:item (or nothing). / 311: Validatie niet gelukt."

We are investigating the issue. Our apologies for the inconvenience.
Dec 18, 13:50 CET
Dec 18, 2025
Exact Officient - Officient.io unavailable (NL/BE)
Resolved - This issue has been resolved. Officient.io is available again. Our apologies for the inconvenience.
Dec 18, 16:50 CET
Investigating - The website officient.io is currently unavailable. Logging in to the HR platform is still possible by using your direct URL and logging in to the Self Service is also still possible through selfservice.officient.io. We are investigating this issue. Our apologies for the inconvenience.
Dec 18, 16:05 CET
Exact Boekhoud Gemak - Accessing administrations in Boekhoud Gemak not possible (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 18, 09:52 CET
Investigating - You may experience issues accessing your administrations in Boekhoud Gemak. After logging in you will see an error message stating "Licence is expired". If you have access to Multivers Online as well you can solve this by saving your user settings through Beheer | Gebruikers. In other cases please contact Support for a solution. We are investigating the issue. Our apologies for the inconvenience."
Dec 17, 12:29 CET
Exact Online Jaarrekening - 2022 annual reports may be rejected with an error message (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 18, 09:33 CET
Identified - You may receive an ALS 100 error message when submitting 2022 annual reports. The full error message you may receive is: ‘ALS100 - The request does not meet the interface specifications and therefore cannot be processed by Digipoort. The following error has occurred: The XBRL you provided does not match the specified message type’. The issue has been identified and a fix is being implemented.
Dec 16, 09:43 CET
Exact Online / Exact Winbooks – Code 599 error when activating Peppol registration (BE)
Resolved - The issue has been resolved. It is possible again to activate your Peppol registration without getting unexpected Code 599 errors. Our apologies for the inconvenience.
Dec 18, 08:46 CET
Update - We are continuing to monitor the results. It might take some time before you can retry the Peppol registration. We will update this page as soon as more information becomes available.
Dec 17, 11:55 CET
Monitoring - We have implemented a fix and we are monitoring the results.
Dec 17, 10:51 CET
Investigating - You may experience a Code 599 error stating that 'you are not successfully registered because your identifier is registered elsewhere.' while registering for Peppol, even when you are not registered elsewhere. We are investigating the issue. Our apologies for the inconvenience.
Dec 17, 10:26 CET
Dec 17, 2025
Dec 16, 2025
Exact Globe+ - Error during E-invoicing subscription.
Resolved - This incident has been resolved. It is now possible to continue with the E-invoicing subscription.
Dec 16, 10:07 CET
Investigating - When clicking on the “Register for / Manage your Electronic Invoicing Service” button in the Company Data Setting of Exact Globe+, the error “‘Status’:500, ‘Code’: 0, ‘Message’: ‘ParticipantID not allowed to change once the subscription status is active” can appear.
We are aware of the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Dec 5, 11:58 CET
Dec 15, 2025
Exact Online - ING statements (1.0 links) not delivered yet (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 15, 13:31 CET
Investigating - The bank statements for ING 1.0 bank links are not delivered yet. We are investigating this issue. When an update is available, this page will be updated. Our apologies for the inconvenience.
Dec 14, 09:35 CET
Exact Online - Password reset may require 2FA for users not migrated to One Exact Identity (Global)
Resolved - This issue has been resolved and you can request a new password without being required to fill in the 2FA code, while no 2FA code has been set.

You can set a new password by following these steps:
1. Go to start.exactonline.nl/start.exactonline.be
2. Enter your username
3. Click on 'Continue'
4. Click on 'Forgot password'
5. Enter your username and email address and click on 'Send'
6. Click on the link you receive in the email.
7. Set a password

Our apologies for the inconvenience.
Dec 15, 10:44 CET
Identified - We have identified the issue and we are working on a fix.
Dec 12, 11:44 CET
Investigating - You may experience that a 2fa code is required to reset the password of a user who has not migrated to One Exact Identity yet, while no 2fa code has been registered. This can occur at least in the following situations:
- The password link for a new user has expired and a new password is requested through the 'forgot password' hyperlink on the login page
- When using the link in the invitation e-mail a new user immediately needs to fill in a 2fa code

We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.
Dec 8, 14:56 CET
Dec 14, 2025
Dec 13, 2025

No incidents reported.

Dec 12, 2025
Exact Online - 'Process management | To be processed' unavailable (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Dec 12, 10:24 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 12, 10:01 CET
Investigating - The overview 'Process management | To be processed' in Accounting for Accountancy licenses in The Netherlands currently shows 'no data found' instead of the actual number of entries to be processed. We are investigating this issue. Our apologies for the inconvenience.
Dec 12, 09:31 CET
Dec 11, 2025
Exact Online Fiscaal - No XBRL generated when submitting declaration to an external portal for approval (NL)
Resolved - This issue has been resolved. All XBRL's have been generated and sent to the external portal. Our apologies for the inconvenience.
Dec 11, 16:09 CET
Identified - You may experience that no XBRL file is generated for declarations you have submitted for approval to an external portal. Due to this the declaration is not visible in the external portal. We have identified the issue and we are working on a fix. Our apologies for the inconvenience.
Dec 11, 15:41 CET
Exact Online - Duplicate transaction import via Exact PSD2 link for ING (BE)
Resolved - This issue has been resolved. Please note that the implemented fix only applies on new bank statements. Duplicate transactions which were already imported before the fix need to be deleted manually. Our apologies for the inconvenience.
Dec 11, 12:06 CET
Monitoring - We have implemented a fix and we are monitoring the results.
Dec 11, 09:55 CET
Identified - The issue has been identified and we are working on a fix.
Nov 28, 15:20 CET
Investigating - You may experience that (some) transactions are imported twice when you use an Exact PSD2 bank link for ING in the Belgium legislation of Exact Online. The duplicate transactions show up in consecutive bank entries. We are investigating the issue. Once more information becomes available we will update this page. Our apologies for the inconvenience.
Nov 26, 15:56 CET
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