Exact Online My[Firm] - VAT codes of the type 'Including' used in a sales invoice will be automatically adjusted to excluding VAT (Global)
Identified - You may experience issues with the price automatically being adjusted to excluding VAT when using a VAT code of the type 'Including' in sales invoices. This only affects invoices created in My[Firm]. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Nov 20, 2025 - 09:44 CET
Multivers on premise – Registrations for PEPPOL cannot be completed (BE)
Identified - We are currently not able to complete your Peppol registration. When trying to register for PEPPOL in a Belgian administration, you will see the following error message “Subscription data for RowKey: (number) not found.” We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Nov 18, 2025 - 14:47 CET
Exact Online Fiscaal - Resubmit OWR returns submitted before 13-11 with fiscal partners
Identified - We would like to inform you that, following consultation with the Tax Authorities, it has become apparent that when a single joint OWR return has been submitted, OWR returns do not include a separate XBRL file for the fiscal partner, which the Tax Authorities do expect. The 'Opgaaf Werkelijk Rendement' (OWR) with fiscal partner must therefore be resubmitted. If you have not done this yet, we advise you to resubmit it as soon as possible.

If this applies to you, the administrators received an email today, 17 November, with further information. Please refer to this email. Our apologies for the inconvenience.
Nov 17, 2025 - 15:18 CET
Exact Online - Unable to open or download documents (US)
Identified - The issue has been identified and we are working on a fix.
Nov 17, 2025 - 12:24 CET
Investigating - You may experience issues when opening or downloading documents. We are investigating the issue. Once an update becomes available, we will update this page. Our apologies for the inconvenience.
Nov 11, 2025 - 12:59 CET
Exact Online - Error when uploading purchase documents in the Exact Online app (NL)
Update - We are still working on a fix. You can assign the "Communicate in-context with accountant" role to all My[Firm] users simultaneously through the following menu path: [Company name > Master data > Users > Roles > "Collaboration" tab > the number in the Users column under "Communicate in-context with accountant" > Check the My[Firm] users > transfer them to the right column by clicking the arrow > Save].

After enabling the "Communicate with my accountant" right, My[Firm] users can upload documents in the Exact Online app again without receiving the message "Error. Upload failed. Please try again. \n Document type is not allowed." As soon as an update becomes available we will update this page.
Oct 27, 2025 - 11:16 CET
Update - We have identified the cause of this issue. The error message occurs for My[Firm] users when the right ‘Communicate in-context with accountant / Met mijn accountant communiceren’ is disabled. This right can be found on the collaboration tab of the user card. After the right has been enabled by the accountant the My[Firm] user is able to upload documents through the Exact Online app without facing unexpected errors again.
Oct 24, 2025 - 10:31 CEST
Identified - The issue has been identified and we are working on a fix.
Oct 24, 2025 - 08:24 CEST
Investigating - You may receive an error 'Fout. Uploaden is mislukt. Probeer het opnieuw. \n document type is not allowed' when uploading purchase documents in the Exact Online app. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 23, 2025 - 08:33 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Operational
Exact Online Fiscaal Degraded Performance
Exact Online Jaarrekening Operational
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Degraded Performance
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact API Operational
Bank links / PSD2 Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Exact Cloud Services – Maintenance on Cloud platform Nov 27, 2025 18:00-23:00 CET

We will be undergoing maintenance between 18:00 – 23:00 CET on 27-11-2025 on our Cloud Platform for our shared customers. During the maintenance we will update the Cloud Platform to the recent Service Pack for Exact Globe 424, Exact Globe+ 505 and Exact Synergy 504/505 (depending on the corresponding Exact Globe(+) version). The Cloud platform will be offline during the maintenance.
Posted on Nov 13, 2025 - 09:46 CET
Nov 20, 2025
Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Nov 20, 10:38 CET
Update - At this moment we are still investigating the issue.
Nov 17, 15:20 CET
Investigating - You may experience issues when trying to reset a password via the Exact Cloud Services Password Reset Portal. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 11, 16:26 CET
Nov 19, 2025
PSD2 / Peppol - Unable to complete company screening due to Cloudflare outage (Global)
Resolved - This issue has been resolved. Currently pending registrations will be assessed by us. To double check if the registration is received you can go through: Settings > Tab: Electronic invoices or Tab: Bank links > Company screening > Status. If the status does not show the company screening being completed, please repeat the screening. Our apologies for the inconvenience.
Nov 19, 10:29 CET
Investigating - We are currently unable to complete company screenings due to the global Cloudflare outage, which will affect both PSD2 bank links and Peppol registrations. When you finish the company screening you will receive an error upon confirmation of the company screening. We do receive the company screening request and will be able to manually confirm the verification after the Cloudflare outage is resolved. Our apologies for the inconvenience.
Nov 18, 14:50 CET
Exact Officient - Scheduled maintenance on November 19th
Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:00 CET
Scheduled - We will be undergoing maintenance between 05:00 – 06:00 CET on 19-11-2025 on our Platform for Exact Officient users. Both the HR platform as well as the Employee Self Service functionalities are unavailable during this time. We will perform several updates to ensure a more stable environment in the future.
The nightly automatic imports between 18-11-2025 and 19-11-2025 will not be executed.
Nov 13, 13:41 CET
Nov 18, 2025
Exact Online - Creation of new accounts with Graydon unavailable (BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Nov 18, 16:25 CET
Investigating - You may experience issues when creating new accounts with the Graydon functionality. This is caused by the global Cloudflare outage. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. After the Cloudflare outage has been resolved you will be able to use this functionality again. Our apologies for the inconvenience.
Nov 18, 15:08 CET
Exact Online My[Firm] - Line discounts shown for items in sales invoices (Global)
Resolved - This issue has been resolved. The discount can now manually be added for each invoice line, and the discount always starts at 0%. Our apologies for the inconvenience.
Nov 18, 08:17 CET
Identified - You may experience that a line discount is shown for an item when the sales price of the item is changed in the sales invoice or when the linked VAT code of the item differs from the linked VAT code of the customer. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Nov 13, 10:20 CET
Nov 17, 2025
Exact Online – No new API connections possible for app partners Basecone, PLEO and Soluz.io (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Nov 17, 11:01 CET
Investigating - It is currently not possible to create a new API connection with Basecone, PLEO and Soluz.io. We are investigating this issue together with the partners and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 12, 16:48 CET
Nov 16, 2025

No incidents reported.

Nov 15, 2025
Exact Online - Scheduled maintenance on November 15th
Completed - The scheduled maintenance has been completed.
Nov 15, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 19:00 CET
Scheduled - You may experience reduced performance on Saturday, November 15 between 19:00 - 21:00 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Nov 14, 10:43 CET
Nov 14, 2025
Exact Online - Track status 'Error' for sales invoices that were sent via Peppol (NL/BE)
Resolved - This issue has been resolved. These invoices have since been resend. Our apologies for the inconvenience.
Nov 14, 11:31 CET
Monitoring - You may experience that the Track status 'Error' is given for sales invoices that were sent via Peppol today between 13:45 and 16:24. We have implemented a fix and we are monitoring the results. Our apologies for the inconvenience.
Nov 13, 16:42 CET
Exact Online Fiscaal - Opgaaf werkelijk rendement 2020 without Fiscal partner rejected with error: 'identifier not set'
Resolved - This issue has been resolved. You can resubmit the "opgaaf werkelijk rendement” without incorrectly receiving the error: 'identifier not set'. Our apologies for the inconvenience.
Nov 14, 08:40 CET
Identified - You may experience that the Opgaaf Werkelijk Rendement (OWR) declaration for 2020 is rejected with the error: 'identifier not set'. This occurs if the question 'Heeft uw cliënt een fiscaal partner?' is answered with 'No'. The OWR for other years and with a Fiscal partner for 2020 are not affected. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Nov 13, 14:02 CET
Nov 13, 2025
Exact Online - Not able to upload documents that consist of multiple pages via the Exact Online app (Global)
Resolved - This issue has been resolved with the release of version 7.1.2 of the Exact Online app. You will be able to upload documents that consist of multiple pages once you have updated the app to version 7.1.2 on your device. Our apologies for the inconvenience.
Nov 13, 11:19 CET
Monitoring - We have implemented a fix and we are monitoring the results.
Nov 13, 11:16 CET
Identified - You may experience that the + button is missing when uploading documents via the Exact Online app and that you are not able to upload a document that consist of multiple pages. We have identified the issue and we are working on a solution. As a workaround, you can manually merge the pages to one document and upload that merged document via the app or the Scanning service in the web version of Exact Online or you can email the merged document to the digital postbox of your company. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 11, 13:50 CET
Nov 12, 2025
Nov 11, 2025
Exact Online Fiscaal - "Opgaaf Werkelijk Rendement" is rejected with error: "':/510: Validatie bij de uitvragende partij niet gelukt" (NL)
Resolved - This issue has been resolved. You can resubmit the "opgaaf werkelijk rendement” without incorrectly receiving the error: ":/510: Validatie bij de uitvragende partij niet gelukt". If the declaration is still rejected with this error message it means that an invalid character, such as '/', is used. You can resolve this issue by opening the declaration and adjusting the selected field before resubmitting. Our apologies for the inconvenience.
Nov 11, 15:40 CET
Investigating - You may experience that the declaration for "Opgaaf werkelijk rendement" has been rejected with error message ":/510: Validatie bij de uitvragende partij niet gelukt".
We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 10, 09:45 CET
Exact Globe Next/ Exact Globe+ - Incorrect calculation PMT pension premie when actual hours are used (NL)
Resolved - The issue has been resolved in releases Globe+ 505SP6, 504SP41 & EGN 424SP41. Our apologies for the inconvenience.
Nov 11, 09:15 CET
Monitoring - A solution is being implemented. We are monitoring the results.
Nov 7, 13:21 CET
Identified - The issue has been identified and we are working on a fix.
Oct 27, 13:48 CET
Investigating - In the M&T employment conditions groups, the calculation of the pension premie is not correct when you work with actual hours in the payroll component. We are working on a solution. Our apologies for the inconvenience.
Oct 9, 16:14 CEST
Nov 10, 2025
Audition – Error message when creating an XBRL file (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Nov 10, 16:56 CET
Investigating - You may get an error message “...Timeout during connection attempt...” when creating a XBRL file in Audition. We are investigating the issue. Our apologies for the inconvenience.
Nov 10, 09:23 CET
Exact Online Premium - Reduced performance Exact Online Premium (NL)
Resolved - The issue has been resolved. Exact Online Premium is working as intended again. Our apologies for the inconvenience.
Nov 10, 15:44 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 10, 15:14 CET
Investigating - You may experience reduced performance in your Exact Online Premium environment through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Nov 10, 13:08 CET
Exact Online - No empty Entry proposals created for documents that are uploaded via the Exact Online app (Global)
Resolved - The issue has been resolved with the release of version 7.1.1 of the Exact Online app. If you update the app to version 7.1.1 on your device, empty Entry proposals will be created for documents that are uploaded via the Exact Online app when you disable the setting 'Send to scanning service automatically' in the company settings. Our apologies for the inconvenience.
Nov 10, 11:36 CET
Monitoring - We have implemented a fix and we are monitoring the results.
Nov 10, 09:39 CET
Identified - Currently, no empty Entry proposals are created for documents that are uploaded via the Exact Online app when the setting 'Send to scanning service automatically' is disabled in the company settings. We have identified the issue and we are working on a solution. For now, you can still create purchase entries for uploaded documents by opening the documents via the Documents tab in the Purchase overview. Our apologies for the inconvenience.
Oct 28, 14:38 CET
All products - Automatic approval company screening for Peppol and PSD2 registration fails (Global)
Resolved - The issue has been resolved. You will not see an error message again and currently pending registrations will be assessed by us. Our apologies for the inconvenience.
Nov 10, 11:16 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 09:58 CET
Investigating - The automatic approval in the company screening to register for the Peppol network and/or PSD2 bank links currently fails. You will see an error message 'An error occured' and the option to try again, but to no avail. The registration will not be approved automatically, but needs to be approved manually from our side. This will take some time.

No further action is required on your part at this moment. We will contact you if additional information is needed to complete the verification process.

The issue does not affect products and/or countries that use the €0,01 payment for registering.
We are investigating the issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.
Nov 7, 15:44 CET
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Exact Online - Oops error when switching pages in Opening balance entry (Global)
Resolved - This issue has been resolved. You can now switch between the pages of the opening balance sheet again without receiving an error message. Our apologies for the inconvenience.
Nov 7, 08:56 CET
Identified - The issue has been identified and we are working on a fix.
Nov 5, 09:45 CET
Investigating - You may receive an OOPS error when switching to a different page in the Opening balance entry. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 5, 09:16 CET
Nov 6, 2025
Exact Online - Documents sent to the digital postbox are not received (NL)
Resolved - This issue has now been resolved. All messages sent have been processed and are in place in the digital postbox.
Our apologies for the inconvenience.
Nov 6, 21:53 CET
Investigating - You may notice that documents sent to your digital postbox are not being received. We are currently investigating this issue. Please refrain from resending until further notice. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 6, 09:46 CET
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