Exact Winbooks/Exact Venice - Oops error when registering for or maintaining Peppol (BE)
Monitoring - We have implemented a fix and we are monitoring the results.
Jan 15, 2026 - 12:40 CET
Identified - We have identified the issue and we are working on a solution.
Jan 15, 2026 - 08:15 CET
Update - This issue affects both Exact Winbooks and Exact Venice. We are investigating the issue and will update this page as soon as more information becomes available.
Jan 12, 2026 - 21:29 CET
Investigating - You may experience an oops error when registering for and maintaining existing Peppol registrations. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 12, 2026 - 17:42 CET
Exact Globe Next - Exact Globe+ - Exact Synergy - Invalid security certificate when updating or starting the software.
Monitoring - A fix has been implemented, and we are monitoring the results.
Jan 15, 2026 - 11:50 CET
Investigating - When doing a software update, or when starting the software, the warning "This certificate is expired or not valid" can appear. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.
Jan 15, 2026 - 08:54 CET
Exact Online - Bank statements not delivered via ING Belgium PSD2 bank link (BE)
Investigating - The bank statements of ING are not delivered yet via the PSD2 bank link for ING Belgium. We are investigating the issue together with ING and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 15, 2026 - 09:52 CET
Exact Online Payroll - Year-end allowance reservation incorrectly added to pension base in employment conditions groups 'Gehandicaptenzorg', 'Geestelijke Gezondheidszorg' and 'Kinderopvang' (NL)
Investigating - The year-end allowance reservation is currently added incorrectly to the pension base in employment conditions groups 'NL-3507 Gehandicaptenzorg', 'NL-3506 Geestelijke Gezondheidszorg' and 'NL-3502 Kinderopvang'. Other employment conditions groups related to PFZW are not affected. We are working on a solution. Our apologies for the inconvenience.
Jan 15, 2026 - 09:14 CET
Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)
Investigating - We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.
Jan 15, 2026 - 08:49 CET
Exact Online Fiscaal - Incorrect calculation in the income tax return of the "Deel hypotheekschuld naar box 3" (NL)
Investigating - The calculation of the “Deel hypotheekschuld naar box 3” is incorrect in the income tax return if an amount is filled in at 'Aflossing in 202x op de eigenwoningschuld'. The outcome may differ from what you expected. This applies to the years 2023 and 2024. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 14, 2026 - 14:41 CET
Exact Multivers Online – Error when sending E-invoices (NL)
Investigating - You may get an error "An error has occurred when sending e-invoices. Not all invoices were sent" when you are trying to send E-invoices in Exact Multivers Online. As a workaround you can close and reopen the administration and click step 5 in the menu for registering E-invoice accounts. You may have to repeat this step when the error reoccurs. We are investigating the issue. Our apologies for the inconvenience."
Jan 05, 2026 - 12:36 CET
HR & Salaris Gemak – Error Pension declaration PFZW Fixed Salary is different from periode 1 (NL)
Update - We have implemented a temporary solution which ensures you can file your pension declarations for PFZW without any errors.
Jan 09, 2026 - 15:22 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 05, 2026 - 09:18 CET
Investigating - After filing the PFZW pension statement you will receive an error statement from PFZW stating the fixed salary is different than the salary given in period 1. The error will be given even if no changes have occurred. We are investigating this issue that seems to occur after the last release 26.1.1.00.
Our apologies for the inconvenience.
Dec 23, 2025 - 10:45 CET
Exact Bouw - Unable to register for Peppol when your company is already registered in Exact Online (Global)
Identified - The issue has been identified and a fix is being implemented. This issue only occurs when you try to register for Peppol with the same user you have used to register Peppol in Exact Online. Therefore, please refrain from onboarding your company in Bouw with the same user you used to onboard your company in Exact Online.
Dec 19, 2025 - 15:34 CET
Investigating - Currently you cannot complete your Peppol registration when the company you are trying to register is already subscribed to Peppol in Exact Online. During the onboarding process you receive a selection of multiple accounts, but selecting an account results in an 'access denied' error. We are investigating the issue. Our apologies for the inconvenience.
Dec 18, 2025 - 13:12 CET
Exact Online Operational
Exact Online Premium Operational
Exact Online Payroll & HR Degraded Performance
Exact Online Fiscaal Degraded Performance
Exact Online Jaarrekening Operational
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Degraded Performance
Exact Cloud Services Operational
Exact Globe+ Degraded Performance
Exact Globe Next Degraded Performance
Exact Synergy Degraded Performance
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Degraded Performance
Exact Multivers Degraded Performance
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Degraded Performance
Exact Officient Operational
Exact Venice Degraded Performance
Exact Gripp Operational
Exact Horeko Operational
Exact API Operational
Bank links / PSD2 Degraded Performance
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Exact Cloud Services – Maintenance on Cloud Platform - 15th of January 2026 between 18:00 – 22:00 CET Jan 15, 2026 18:00-22:00 CET

We will be undergoing maintenance between 18:00 – 22:00 CET on 15-01-2026 on our Cloud Platform for our shared customers. During the maintenance we will update the Cloud Platform to the recent Service Pack for Exact Globe 424, Exact Globe+ 505 and Exact Synergy 505. It is not possible to work in Exact Globe, Exact Globe+ and Exact Synergy during this maintenance and the hosted desktop will not be available. Our apologies for the inconvenience.
Posted on Jan 07, 2026 - 14:21 CET
Jan 15, 2026
HR & Salaris Gemak - Error when starting HR & Salaris Gemak (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 15, 10:10 CET
Identified - You will notice that a pop-up window with the message "Database version is different from application version. Do you want to proceed?" is shown when starting HR & Salaris Gemak after the release of version 26.1.1.20. You are able to work without any issues when clicking on Proceed in the message. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Jan 15, 09:13 CET
HR & Salaris Gemak - Company car addition incorrect (NL)
Resolved - This issue has been resolved with the release of version 26.1.1.20. Our apologies for the inconvenience.
Jan 15, 10:10 CET
Monitoring - We have implemented a fix and we are monitoring the results.
Jan 15, 09:18 CET
Identified - The calculation of the company car addition (bijtelling) is currently incorect for calculation rule (regeling) U4BEL86. We are working on a solution and this will be implemented as soon as possible. Our apologies for the inconvenience.
Jan 12, 17:55 CET
HR & Salaris Gemak – Data incomplete when printing “Premieoverzicht” or "Periodeoverzicht" (NL)
Resolved - This issue has been resolved with the release of version 26.1.1.20. Our apologies for the inconvenience.
Jan 15, 08:49 CET
Identified - We have identified the issue and we are working on a fix. In the meantime we have implemented a temporary solution which ensures you can print the reports without any missing data.
Jan 9, 14:55 CET
Investigating - Currently in release 26.1.1.10 when you print the “Premieoverzicht” or "Periodeoverzicht" you will receive a document with incomplete data. We are investigating the issue. Our apologies for the inconvenience.
Jan 8, 12:49 CET
Jan 14, 2026
Exact Online Jaarrekening - Scheduled Maintenance for Audit plan (NL)
Completed - The scheduled maintenance is postponed until further notice.
Jan 14, 17:11 CET
Scheduled - Audit plan will be undergoing scheduled maintenance. During this maintenance, Audit plans cannot be opened or created. We apologize for any inconvenience this may cause and appreciate your understanding.
Jan 14, 09:27 CET
Exact Globe Next – Not possible to generate an invoice after the sales order fulfillment is completed.
Resolved - This incident is resolved.
Jan 14, 16:36 CET
Monitoring - A fix has been implemented in Exact Globe Next release 424SP44 downloaded after 14th of January 2026 11:00 hours CET. For downloads before this time, a new update can be executed to Exact Globe Next release 424SP44.
Jan 14, 11:06 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 14, 09:19 CET
Investigating - In Exact Globe Next release 424SP44 it is not possible to generate a sales invoice when the order fulfillment is done in a prior stage. Only invoices generated simultaneously with the fulfillment are created. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 13, 17:12 CET
Exact Online - OOPS error when opening company settings (BE)
Resolved - The issue has been resolved. It is possible again to open the company settings without facing unexpected errors. Our apologies for the inconvenience.
Jan 14, 15:48 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 12:53 CET
Investigating - You may get an OOPS error when opening the company settings through [Company name > Settings] in Exact Online Belgium. We are investigating the issue. Our apologies for the inconvenience.
Jan 14, 11:43 CET
Exact Online - KBC statements not yet delivered by Codabox (BE)
Resolved - The issue has been resolved. All KBC statements have been delivered by Codabox. Our apologies for the inconvenience.
Jan 14, 15:43 CET
Investigating - You may experience a delay in the Codabox bank statements for KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.
Jan 14, 09:13 CET
Exact Multivers Online - Accessing Multivers Online not possible (NL)
Resolved - The issue has been resolved. It is possible again to start the application without facing unexpected errors.. Our apologies for the inconvenience.
Jan 14, 14:39 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 14:16 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 14, 10:33 CET
Update - We are continuing to investigate this issue.
Jan 14, 08:52 CET
Investigating - After logging in you are not able to access Exact Multivers Online when clicking the Multivers button in the app. The application seems to start, but the session is ended prematurely. We are investigating the issue. Our apologies for the inconvenience.
Jan 14, 08:46 CET
Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 14, 11:34 CET
Investigating - We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.
Jan 14, 11:10 CET
Jan 13, 2026
Exact Online - ‘You are already subscribed to the Peppol network via Tradeinterop’ when trying to register to the Peppol network (BE)
Resolved - The issue has been resolved. It is possible again to register to the Peppol network without facing unexpected errors. Our apologies for the inconvenience.
Jan 13, 15:49 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 15:30 CET
Identified - It is possible that you get a message stating that you are already registered to the Peppol network via Tradeinterop when you want to finish your Peppol registration. This issue only occurs if you were registered in the past, but you are unsubscribed before 29-12-2025 11:00. We have implemented a fix and are now resolving the affected subscriptions. Our apologies for the inconvenience.
Jan 7, 11:53 CET
Exact Online - OOPS error when opening company settings (BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 13, 13:32 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 11:34 CET
Investigating - You may get an OOPS error when opening the company settings through [Company name > Settings] in Exact Online Belgium. We are investigating the issue. Our apologies for the inconvenience.
Jan 13, 10:46 CET
Exact Online - Track status 'Error' for sales invoices that were sent via Peppol (BE/NL)
Resolved - This issue has been resolved. Declined invoices have been resubmitted. Our apologies for the inconvenience.
Jan 13, 13:14 CET
Investigating - You may experience that the Track status 'Error' is given for sales invoices that were sent via Peppol today. We are investigating this issue. Our apologies for the inconvenience.
Jan 12, 16:02 CET
Exact Online Jaarrekening - 2022 and 2025 annual reports may be rejected with an error message (NL)
Resolved - The issue has been resolved. It is possible again to submit 2022 and 2025 annual reports. Our apologies for the inconvenience.
Jan 13, 13:00 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 9, 11:24 CET
Investigating - You may receive a VAS500 error message when submitting 2022 and 2025 annual reports. The full error message you may receive is:
"VAS500: Het aangeleverde instance document voldoet niet aan de Nederlandse taxonomie. Hierdoor kan het aanleververzoek niet door Digipoort worden verwerkt. Het instance document bevat de volgende fouten: In content of element : The content model does not allow element to appear immediately after element . The following elements would be valid here: xbrli:unit, link:footnoteLink, xbrli:context, xbrli:tuple, xbrli:item (or nothing). / 311: Validatie niet gelukt."

We are investigating the issue. Our apologies for the inconvenience.
Jan 9, 11:22 CET
Jan 12, 2026
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

Unresolved incident: HR & Salaris Gemak – Error Pension declaration PFZW Fixed Salary is different from periode 1 (NL).

Jan 8, 2026
Exact Online Fiscaal - the tax-free allowance and the percentage for calculating the return in Box 3 for the "VA IB 2026" are incorrect (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 8, 11:20 CET
Identified - You may notice that the calculations for the tax-free allowance and the percentage for calculating the return on real estate and other assets in Box 3 in the "VA IB 2026" are incorrect. The issue has been identified and a fix is being implemented. Our apologies for the inconvenience.
Jan 7, 11:29 CET
Jan 7, 2026
Exact Boekhoud Gemak – Error “Statement (xx) no longer exists.” when opening a bankstatement
Resolved - The issue has been resolved. It is possible again to open bank statements without facing unexpected errors. Our apologies for the inconvenience.
Jan 7, 08:27 CET
Identified - You may experience an error “Statement (xx) no longer exists.” when opening a bank statement.
We have identified the issue and we are working on a fix. Our apologies for the inconvenience.
Dec 30, 15:21 CET
Jan 6, 2026
All products - Not able to create a supportcase (Global)
Resolved - This issue has been resolved. It is possible to create a supportcase again. Our apologies for the inconvenience.
Jan 6, 19:19 CET
Investigating - Currently we are facing technical issues with the Exact Support page. As a result, you might not be able to create a supportcase at this moment. For Exact Online the Exact AI Assistent is available as alternative. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Jan 6, 18:26 CET
Exact Online - Missing CODA statements for BNP (BE)
Resolved - This issue has been resolved. All BNP statements have been delivered by Codabox. Our apologies for the inconvenience.
Jan 6, 16:04 CET
Identified - The bank statements for BNP are currently being processed at Codabox. This page will be updated as soon as more information is available.
Jan 6, 10:34 CET
Investigating - You may experience a delay in the Codabox bank statements for BNP. Codabox is currently investigating this issue. Our apologies for the inconvenience.
Jan 6, 10:22 CET
Exact Online - Track status 'Error' for sales invoices that were sent via Peppol (BE/NL)
Resolved - This issue has been resolved. These invoices have since been resend. Our apologies for the inconvenience.
Jan 6, 13:40 CET
Monitoring - A fix has been implemented and we are monitoring the results. Invoices with the track status error will be resend.
Jan 6, 10:58 CET
Investigating - You may experience that the Track status 'Error' is given for sales invoices that were sent via Peppol today. We are investigating this issue. Our apologies for the inconvenience.
Jan 6, 10:10 CET
Exact Online Premium - Login not possible in Exact Online Premium (NL)
Resolved - The issue has been resolved. Exact Online Premium is available again. Our apologies for the inconvenience.
Jan 6, 13:03 CET
Monitoring - We have implemented a fix and we are monitoring the results.
Jan 6, 10:31 CET
Update - Currently you may experience that it is not possible to log in Exact Online Premium due to a message ‘Login page not available’. We are investigating the issue. Our apologies for the inconvenience.
Jan 6, 09:32 CET
Investigating - You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Jan 6, 09:00 CET
Exact Online Premium - Messages sent to the digital postbox are not received in Exact Online (NL)
Resolved - The issue has been resolved. All mail messages have been delivered to the digital postbox. Our apologies for the inconvenience.
Jan 6, 12:41 CET
Monitoring - A fix has been implemented. The messages sent earlier today are still being processed. Please refrain from re-submitting the e-mails since they will be handled with a delay.
Jan 5, 15:03 CET
Investigating - You may experience that mails sent to the digital postbox are not received in Exact Online. Please note that this only affects Exact Online Premium. We are investigating the issue. Our apologies for the inconvenience.
Jan 5, 14:37 CET
Jan 5, 2026
Exact ELIS - Microsoft Message Queuing fails after Microsoft security updates.
Resolved - This issue is resolved after installing the Windows updates from 19th of December or later.
Jan 5, 15:53 CET
Monitoring - A fix is provided for this issue by Microsoft on the 18th of December in:
- KB5074975 (Windows Server 2019 & Windows 10 version 1809)
- KB5074974 (Windows Server 2016 & Windows 10 version 1607)
- KB5074976 (Windows 10 version 22H2 & Windows 10 version 21H2)
Customers affected by this issue are advised to update to the latest Windows Update.
Dec 19, 12:01 CET
Update - We are continuing to investigate this issue.
Dec 19, 07:53 CET
Investigating - After recent Windows updates, there are issues with the working of the Microsoft Message Queuing (MSMQ). Due to these issues Exact ELIS is unable to function. These issues are occurring after installing the following Windows updates:
- KB5071544 (Windows Server 2019 & Windows 10 version 1809)
- KB5071543 (Windows Server 2016 & Windows 10 version 1607)
- KB5071546 (Windows 10 version 22H2 & Windows 10 version 21H2)

The issue is under investigation. Additional information will be shared as soon as it becomes available.
Dec 16, 14:32 CET
Exact Globe+/Exact Globe Next - Error message "Sender not registered" when sending Peppol E-invoices.
Resolved - A fix has been implemented and the issue is resolved. As of 30-12-2025 it is possible again to send Peppol E-invoices.
Our apologies for the inconvenience.
Jan 5, 15:45 CET
Investigating - You may experience an issue when sending Peppol E-invoices. The message "Sender not registered" can be shown upon processing the Peppol E-invoices. We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.
Dec 24, 09:49 CET
Exact Online Fiscaal - Resubmit OWR returns submitted before 13-11 with fiscal partners
Resolved - If you need to take action and resubmit the affected 'Opgaaf Werkelijk Rendement' (OWR) returns as soon as possible, the administrators received an email, 17th of November, a reminder email, 1st of December, and a registered letter sent to the office, 18th of December.

For now, we are closing this message. However, if you have not resubmitted the ‘Opgaaf Werkelijk Rendement’ (OWR) returns yet, we still advise you to resubmit it as soon as possible. Our apologies for the inconvenience.
Jan 5, 10:50 CET
Monitoring - Update: We want to remind you to take action and resubmit the affected 'Opgaaf Werkelijk Rendement' (OWR) returns as soon as possible. If this applies to you, the administrators received a reminder email, 1st of December, with further information. Please refer to this email.
Dec 1, 13:33 CET
Identified - We would like to inform you that, following consultation with the Tax Authorities, it has become apparent that when a single joint OWR return has been submitted, OWR returns do not include a separate XBRL file for the fiscal partner, which the Tax Authorities do expect. The 'Opgaaf Werkelijk Rendement' (OWR) with fiscal partner must therefore be resubmitted. If you have not done this yet, we advise you to resubmit it as soon as possible.

If this applies to you, the administrators received an email today, 17th of November, with further information. Please refer to this email. Our apologies for the inconvenience.
Nov 17, 15:18 CET
Exact Online - 'PEPPOL is not full' error when changing Peppol subscription (BE)
Resolved - The issue has now been resolved. Our apologies for the inconvenience.
Jan 5, 10:31 CET
Monitoring - We have implemented a fix and we are monitoring the results.
Jan 1, 20:24 CET
Investigating - You may experience an error when changing your Peppol subscription stating 'PEPPOL is not full'. We are investigating this issue. Our apologies for the inconvenience.
Dec 23, 10:51 CET
Exact Globe+/Exact Globe Next - Not possible to subscribe for receiving PEPPOL invoices
Resolved - This issue is resolved in Exact Globe+ Release 505 service pack 9, available since 05-01-2026.
Jan 5, 09:48 CET
Identified - The issue has been identified and a fix is being implemented.
Dec 31, 08:28 CET
Investigating - You may experience an issue when subscribing to receive PEPPOL invoices. The option to receive invoices can be greyed out in the Wizard. We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.
Dec 24, 08:16 CET
Jan 4, 2026
Exact Online Fiscaal en Jaarrekening - Scheduled Maintenance on the 3rd of January (NL)
Completed - The scheduled maintenance has been completed.
Jan 4, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 21:00 CET
Scheduled - Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 3rd of January between 21:00–00:00 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Jan 2, 15:02 CET
Jan 3, 2026
Jan 2, 2026
Exact Officient - Not able to login (NL/BE)
Resolved - The issue has been resolved. Exact Officient is accessible again. Our apologies for the inconvenience.
Jan 2, 14:20 CET
Investigating - It is currently not possible to login to Exact Officient via https://app.officient.io or via the Self Service portal. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 1, 21:11 CET
Exact Online Fiscaal and Jaarrekening - Collaboration module is unavailable (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 2, 13:32 CET
Investigating - You may experience that the collaboration module does not be display any content. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 2, 08:58 CET
Exact Online Jaarrekening - Error when opening an audit plan (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 2, 13:31 CET
Investigating - You may experience receiving an error message when opening an audit plan. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 2, 10:58 CET
Jan 1, 2026
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