Exact System Status

All Systems Operational

Exact Online Operational

Exact Online Premium Operational

Exact Online Fiscaal Operational

Exact Online Jaarrekening Operational

Exact Online Collaboration Operational

Exact Online Project Management Operational

Exact Online Bouw Operational

Exact Cloud Services Operational

Exact Globe+ Operational

Exact Globe Next Operational

Exact Synergy Operational

Exact Financials Operational

Exact Proquro Operational

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Operational

Exact HR & Salaris Gemak Operational

Exact Multivers Operational

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Operational

Exact Winbooks Operational

Exact Officient Operational

Exact Venice Operational

Exact API Operational

Bank links / PSD2 Operational

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

HR & Salaris Gemak – maintenance 15-01-2025 between 20:00 -22:00 CET Jan 15, 2025 20:00-22:00 CET

Due to planned maintenance 15-01-2025 between 20:00 -22:00 CET HR & Salaris Gemak will be unavailable. Our apologies for the inconvenience.
Posted on Jan 13, 2025 - 10:33 CET

Exact Cloud Services - Maintenance on Cloud platform - 16-01-2025 between 18:00 and 22:00. Jan 16, 2025 18:00-22:00 CET

We will be undergoing maintenance between 18:00 -22:00 CET on 16-01-2025 on our Cloud Platform for our shared customers. During the maintenance we will update the Cloud Platform to the recent Service Pack for Exact Globe 424, Exact Globe+ 503 and Exact Synergy 502/503.
During the maintenance session, you will not be able to use Exact Globe, Exact Globe+ and Exact Synergy and the Hosted Desktop will not be available.
Our apologies for the inconvenience.
Posted on Jan 08, 2025 - 15:43 CET

Past Incidents

Jan 15, 2025

No incidents reported today.

Jan 14, 2025

Exact Online - Entry proposals have been created despite company settings (NL/BE)

Resolved - The issue has been resolved. The digital postbox is working as intended again. Our apologies for the inconvenience.
Jan 14, 20:08 CET

Update - The issues described in the previous updates have been resolved. However, for the period from 2 January to 6 January 2025, some invoices may not be displayed correctly in the digital postbox. We advise you to check whether these invoices still need to be entered.

When you are possibly affected, you can find an overview of the impacted invoices via the Documents menu under the "Invoices" option. Click on the link to the relevant invoice in this overview to process it. Our apologies for the inconvenience.
Jan 9, 13:36 CET

Update - Based on our observations the issues as described below were not solved in all situations especially for customers with Exact Online for Wholesale Distribution, Exact Online for Manufacturing and Exact Online Project Management subscriptions. This morning this has been solved for these subscriptions. We will continue to monitor the situation and provide updates via this status page.
Jan 6, 13:13 CET

Monitoring - Due to the activation of new functionality, the adding of three free of charge invoice proposals to the various Exact Online subscriptions, we have detected multiple issues regarding the scan service, invoice processing and the digital postbox between January 2-3, 2025.

Currently the issues known to us have been resolved and the new functionality has been temporarily reversed. We will continue to implement improvements and provide updates via this status page.

We apologize for any inconvenience.
Jan 4, 20:40 CET

Identified - From now on, invoices that were sent to the digital postbox can be found and handled via [Purchase > Invoices > Purchase > Overview]. For the first three invoices an entry proposal will be created automatically by Exact and these are included in your Exact Online agreement. If you want additional invoices to be processed automatically as well, you can consider a scan bundle. If no bundle is activated, no additional entry proposals will be invoiced after you process them using the purchase overview.

Between January 1st and January 2nd entry proposals have been created even when the ‘Send to scanning service automatically’ setting is disabled in your administration settings. We are aware of this issue. Entry proposals which should not have been created will not be invoiced to you. Our apologies for the inconvenience.
Jan 3, 13:12 CET

Exact Online - Fields not filled in when sending xml files to the digital postbox (NL/BE)

Resolved - The issue has been resolved. Entry fields will be prefilled again when a XML file is sent to the digital postbox. Our apologies for the inconvenience.
Jan 14, 20:08 CET

Investigating - You may experience that fields in the entry screen are not automatically filled in anymore when sending xml files to the digital postbox. Our apologies for the inconvenience.
Jan 10, 14:53 CET

Exact Online Collaboration: Emails of declarations and annual reports sent from Exact Online Fiscaal are not being received (NL)

Resolved - This incident has been resolved.
Jan 14, 09:02 CET

Update - We are continuing to investigate this issue.
Jan 13, 13:46 CET

Investigating - E-mails of declarations and annual reports sent for approval or inspection are currently not being received. This applies to all app environments. We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience
Jan 13, 13:45 CET

Jan 13, 2025

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

Exact Online Collaboration - Inspection and approval emails do not arrive when sending a declaration (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 10, 16:22 CET

Update - This issue has been resolved. Our apologies for the inconvenience.
Jan 10, 14:27 CET

Investigating - The emails for sending declarations for inspection or approval do not arrive or arrive with delay. This applies to both: declarations and annual reports. We are currently investigating the cause of this issue. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.
Jan 10, 10:33 CET

Jan 9, 2025

Exact Online Fiscal/ Annual reporting - Delayed website response time on https://app3.fiscaalgemak.nl/ (NL)

Resolved - This incident has been resolved.
Jan 9, 13:53 CET

Investigating - We are currently experiencing significant delays in our website response time on https://app3.fiscaalgemak.nl/. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Jan 9, 12:43 CET

Exact Boekhoud Gemak - Boekhoud Gemak not accessible (NL)

Resolved - The issues for Boekhoud Gemak have been resolved. You should be able to access the software again. If problems still occur, please do not hesitate to contact Support.

Our apologies for the inconvenience!
Jan 9, 13:06 CET

Investigating - Boekhoud Gemak may not be accessible right now. After logging in successfully you might see an error message stating "Licence is expired". We are investigating this issue and are working on a solution.
Our apologies for the inconvenience.
Jan 9, 12:39 CET

EOL Fiscal / EOL Annual Reporting - delay in the app3 environment and error messages when opening a client from the client card (NL)

Resolved - The issue has been resolved. app3 environment is working as intended again. Our apologies for the inconvenience.
Jan 9, 09:09 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 17:14 CET

Investigating - There is a delay in our app3 environment. You may experience errors or long waiting times. An error message no rights when opening a client from the client overview is an example of an error message you may experience. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Jan 8, 16:42 CET

Jan 8, 2025

EOL Fiscal / EOL Annual Reporting - Not able to log in (NL)

Resolved - This issue has been resolved. You are able to log in again. Our apologies for the inconvenience.
Jan 8, 20:27 CET

Investigating - Currently it is not possible to log in. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Jan 8, 19:12 CET

Exact Online – Pop up refers to trial licenses (NL/BE)

Resolved - This issue has been resolved. You no longer get a Recognition Error that refers to a trial license when you try to process your invoices in the purchase overview. Our apologies for the inconvenience.
Jan 8, 13:10 CET

Identified - You may experience a Recognition Error that refers to a trial license when you try to process your invoices in the purchase overview. We are investigating the issue and the message text will be adjusted. Our apologies for the inconvenience.
Jan 3, 13:34 CET

Jan 7, 2025

Exact Online Fiscal and Annual Reporting - It is not possible to log in (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 7, 09:26 CET

Investigating - The product is currently not accessible. You may receive an error message when logging in. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Jan 7, 09:05 CET

Jan 6, 2025

Exact Boekhoud Gemak – Login page does not load (NL)

Resolved - This incident has been resolved. Our apologies for the inconvenience.
Jan 6, 15:01 CET

Investigating - You may experience issues with Exact Boekhoud Gemak where the login page either does not load or you receive a blank screen when the page has finished loading. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Jan 6, 14:17 CET

Jan 5, 2025

No incidents reported.

Jan 4, 2025

Jan 3, 2025

EOL - Scheduled Maintenance on 3rd of January (UK/DE)

Completed - The scheduled maintenance has been completed.
Jan 3, 23:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 22:00 CET

Scheduled - You may experience reduced performance in Exact Online UK and Germany on January 3rd between 22:00 CET and approximately 23:30 CET due to scheduled maintenance. Our apologies for the inconvenience.
Jan 3, 12:33 CET

Jan 2, 2025

EOL Payroll - Hours worked not calculated resulting in incorrect payroll calculations (NL)

Resolved - This issue has been resolved. If you had already calculated payroll calculations in 2025, please undo these and recalculate. Our apologies for the inconvenience caused.
Jan 2, 15:56 CET

Investigating - You might notice in 2025 payroll calculations that the hours worked on the payroll slips are missing and that hourly paid employees are not calculated. This results in incorrect payroll calculations and the number of hours worked in the payroll tax declaration are not filled in. Please refrain from calculating your 2025 pay slips until further notice. This page will be updated as soon as more information is available. 2024 and earlier payroll calculations are unaffected and can be calculated still. We are investigating this issue. Our apologies for the inconvenience.
Jan 2, 11:23 CET

Jan 1, 2025

No incidents reported.