Exact Online - Not able to convert from an Exact Product to Exact Online (NL)
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 30, 2025 - 16:13 CET
Investigating - It is currently not possible to convert from other Exact products to Exact Online. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Oct 30, 2025 - 13:21 CET
Exact Globe Next/ Exact Globe+ - Incorrect calculation PMT pension premie when actual hours are used (NL)
Identified - The issue has been identified and we are working on a fix.
Oct 27, 2025 - 13:48 CET
Investigating - In the M&T employment conditions groups, the calculation of the pension premie is not correct when you work with actual hours in the payroll component. We are working on a solution. Our apologies for the inconvenience.
Oct 09, 2025 - 16:14 CEST
Exact Online - Error when uploading purchase documents in Exact Online mobile app (NL)
Update - We are still working on a fix. You can assign the "Communicate in-context with accountant" role to all My[Firm] users simultaneously through the following menu path: [Company name > Master data > Users > Roles > "Collaboration" tab > the number in the Users column under "Communicate in-context with accountant" > Check the My[Firm] users > transfer them to the right column by clicking the arrow > Save].

After enabling the "Communicate with my accountant" right, My[Firm] users can upload documents in the mobile app again without receiving the message "Error. Upload failed. Please try again. \n Document type is not allowed." As soon as an update becomes available we will update this page.
Oct 27, 2025 - 11:16 CET
Update - We have identified the cause of this issue. The error message occurs for My[Firm] users when the right ‘Communicate in-context with accountant / Met mijn accountant communiceren’ is disabled. This right can be found on the collaboration tab of the user card. After the right has been enabled by the accountant the My[Firm] user is able to upload documents through the mobile app without facing unexpected errors again.
Oct 24, 2025 - 10:31 CEST
Identified - The issue has been identified and we are working on a fix.
Oct 24, 2025 - 08:24 CEST
Investigating - You may receive an error 'Fout. Uploaden is mislukt. Probeer het opnieuw. \n document type is not allowed' when uploading purchase documents in the Exact Online mobile app. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 23, 2025 - 08:33 CEST
Exact Online – Entry number field too small in bank entry (Global)
Identified - The issue has been identified and we are working on a fix.
Oct 13, 2025 - 14:37 CEST
Investigating - You may experience that the entry number is not fully visible in the bank entry screen because the field is too narrow. We are investigating the issue. We will update this page once more information is available. Our apologies for the inconvenience.
Oct 10, 2025 - 19:58 CEST
Exact Online - No bank statements delivered during the weekend for the Exact PSD2 bank link for ABN AMRO(NL)
Identified - We have identified the issue and we are working on a solution. We will update this page as soon as more information becomes available.
Oct 29, 2025 - 11:39 CET
Investigating - You may experience that your bank statements of the weekend are missing when you use the Exact PSD2 bank link for ABN AMRO. This issue is not limited to the past weekend. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 27, 2025 - 13:18 CET
Exact Online - No empty Entry proposals created for documents that are uploaded via the Exact Online app (Global)
Identified - Currently, no empty Entry proposals are created for documents that are uploaded via the Exact Online app when the setting 'Send to scanning service automatically' is disabled in the company settings. We have identified the issue and we are working on a solution. For now, you can still create purchase entries for uploaded documents by opening the documents via the Documents tab in the Purchase overview. Our apologies for the inconvenience.
Oct 28, 2025 - 14:38 CET
Exact Online - Not possible to verify the Peppol registration without an ItsMe account (BE)
Identified - The issue has been identified and a fix is being implemented.
Oct 22, 2025 - 09:10 CEST
Investigating - It is currently not possible to verify the Peppol registration when you do not have an ItsMe account. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 08, 2025 - 09:43 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Operational
Exact Online Fiscaal Operational
Exact Online Jaarrekening Operational
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Degraded Performance
Exact Globe Next Degraded Performance
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact API Operational
Bank links / PSD2 Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Exact Online Fiscaal en Jaarrekening - Scheduled Maintenance on the 1st of November (NL) Nov 1, 2025 21:00 - Nov 2, 2025 00:00 CET

Exact Online Fiscal and Annual Reporting will be undergoing scheduled maintenance on Saturday the 1st of November between 21:00–00:00 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Posted on Oct 29, 2025 - 11:12 CET

Exact HR & Salaris Gemak - Maintenance on 05-11-2025 between 20:00 - 22:00 CET Nov 5, 2025 20:00-22:00 CET

Due to planned maintenance, Exact HR & Salaris Gemak will be unavailable on Wednesday 05-11-2025 between 20:00 - 22:00 CET. Our apologies for the inconvenience.
Posted on Oct 29, 2025 - 11:36 CET
Oct 30, 2025
All products - Not possible to login with One Exact Identity (Global)
Resolved - This issue has been resolved by Microsoft. Our apologies for the inconvenience.
Oct 30, 08:15 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 21:43 CET
Identified - The issue is caused by an outage at Microsoft Azure. Retrying may result in a successful login attempt. Microsoft is working on a fix.
Oct 29, 17:23 CET
Investigating - You may experience issues logging in to your Exact product with One Exact Identity. As soon as possible an update becomes available, we will update this page. Our apologies for the inconvenience.
Oct 29, 17:10 CET
Oct 29, 2025
Exact Bouw - Financial project overview & control page do not load (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 29, 10:41 CET
Investigating - You may experience that the financial overview of your projects and the control page do not load. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 29, 09:23 CET
Exact Online Fiscaal - Opgaaf Werkelijk Rendement is rejected with error: "':/510: Validatie bij de uitvragende partij niet gelukt
Resolved - This issue has been resolved. You can resubmit the "opgaaf werkelijk rendement” without an error message if everything is filled in correctly. Our apologies for the inconvenience.
Oct 29, 09:56 CET
Investigating - You may experience that the declaration for Opgaaf werkelijk rendement has been rejected with error message ":/510: Validatie bij de uitvragende partij niet gelukt"
We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 28, 14:05 CET
Oct 28, 2025
Oct 27, 2025
Exact Cloud Services - Re-login required when switching menu options in Exact Financials
Resolved - The issue has been resolved. It is possible again to switch menu options in Exact Financials without having to login again. Our apologies for the inconvenience.
Oct 27, 14:53 CET
Update - We are continuing to investigate this issue.
Oct 9, 09:13 CEST
Investigating - You may experience that a re-login is required when switching menu options in Exact Financials. We are investigating the issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience.
Oct 8, 15:36 CEST
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
Oct 23, 2025
Exact Online – Not possible to create account based on CoC-information (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 23, 09:38 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 06:34 CEST
Investigating - You may get an error ‘'user's account does not have enough credits to pay for action kvk_search' when creating a new supplier or customer through the ‘Search a company based on name, address or Chamber of Commerce number’ functionality. It is still possible to fill in company information manually when creating new accounts. We are investigating the issue and we will update this page as soon as more information becomes available.
Oct 21, 16:48 CEST
Oct 22, 2025
Exact Online Fiscaal - Calculation of the actual return on assets in OWR tax returns does not take into account a declining WOZ value if the property is sold during the year (NL)
Resolved - This issue has been resolved. The WOZ value is again included in the calculation. Our apologies for the inconvenience.
Oct 22, 11:07 CEST
Investigating - The calculation for the actual return on real estate in the Netherlands in an OWR tax return does not include WOZ values if the property is sold during the year and the WOZ value on December 31st is lower than on January 1st of the same year. We are investigating this issue. Our apologies for the inconvenience.
Oct 20, 16:23 CEST
Exact Online - Notification for Peppol invoices not received (NL/BE)
Resolved - This issue has been resolved and you will receive a notification via email when you receive an invoice via Peppol now. Our apologies for the inconvenience.
Oct 22, 08:34 CEST
Monitoring - We have implemented a fix and we are monitoring the results. We will update this page as soon as more information becomes available.
Oct 20, 12:10 CEST
Identified - You may experience that you don't receive a notification via email when you have received an invoice via Peppol, although you have enabled the setting 'Receive notifications via email' in the company settings. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Oct 8, 09:23 CEST
Oct 21, 2025
Oct 20, 2025
Exact Online - Incorrect value in return box 5F in supplementary VAT return (NL)
Resolved - This issue has been resolved and the already reported amount in the VAT Return will be included in return box 5F of the Supplementary return now. Our apologies for the inconvenience.
Oct 20, 12:07 CEST
Identified - We have identified that the issue only occurs when you use the sending method Manual (with approval), the issue does not occur when you use a PKI certificate to send out VAT Returns via Exact Online. We are working on the solution and we will update this page as soon as more information becomes available.
Oct 13, 10:43 CEST
Investigating - When creating a supplementary return, which is send through PKI or manual with an approval flow, the return box 5F does not take the amount already paid over the period in account. Please refrain from making a new supplementary VAT return. If you cannot wait, you can correct this issue manually by clicking on 'Edit' (upper right corner) and then add the amount in the return. We are working on a solution. Our apologies for the inconvenience.
Oct 10, 15:23 CEST
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Exact Online, Exact WinBooks, Exact Venice, Exact Financials - UBO's in Company screening are filled in incorrectly (BE)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Oct 17, 16:14 CEST
Update - We are continuing to investigate this issue.
Sep 24, 11:27 CEST
Update - We are continuing to investigate this issue.
Sep 22, 15:04 CEST
Investigating - You may experience that the UBO's of your company are not filled in correctly when starting the Company screening in your company. We have identified the issue and the issue is caused at D&B. They are investigating how to prevent this issue. In the meantime, you can change the UBO's manually, but that may require additional verification by our Compliance department. If this is the case, we will reach out to you with further information and instructions. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 11, 11:02 CEST
Oct 16, 2025
Exact Online Fiscaal - 504 Bad Gateway error when logging in to start.fiscaalgemak.nl, app3 (NL)
Resolved - This issue has been resolved. Logging in to app3 doesn't cause a 504 gateway error anymore. Our apologies for the inconvenience.
Oct 16, 17:32 CEST
Investigating - You may receive an error message (504 Bad Gateway) when logging in to start.fiscaalgemak.nl, app3. We are investigating this issue. Our apologies for the inconvenience
Oct 16, 17:07 CEST
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