Exact Status Page
Exact Online - Technical issue when starting the Company Screening (FR)
Investigating - You may receive the error message "Please correct the errors. A technical issue has occurred." when starting the company screening. We are investigating this issue, and we will update this page as soon as more information becomes avilable.
Our appologies for the inconvenience.
Aug 07, 2026 - 14:14 CEST
Exact Online Jaarrekening - Documents not synced to Hyarchis after succesfull deposit at chamber of commerce (NL)
Identified - The issue has been identified, and a fix is being implemented.
Aug 07, 2026 - 13:18 CEST
Investigating - You may experience that documents successfully deposited with the Chamber of Commerce are not being archived in Hyarchis when having a link between Exact Online Jaarrekening and Hyarchis. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 05, 2026 - 16:50 CEST
Exact Online Fiscaal – The signature is not included in a cover letter of a tax report NL)
Investigating - You may experience that the signature is not included when downloading a report of an income tax return and a corporate income tax return. As a workaround, you can click on the button “aanbiedingsbrief resetten”. The signature will then be displayed. However, if you make an adjustment to the cover letter, the signature will no longer be visible. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 07, 2026 - 10:49 CEST
Planned maintenance Thursday 6 August, 18:00 CET until Monday 10 August, 21:00 CET.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 06, 2026 - 18:00 CEST
Scheduled - To continue the security and reliability of our services, we will perform scheduled maintenance on our infrastructure supporting Exact Synergy and Exact Globe.

As a result, several related services, including the Reseller Portal, Product Updater and parts of the Support Portal, will be unavailable from Thursday 6 August, 18:00 CET until Monday 10 August, 21:00 CET. During this period, these services cannot be accessed, and any processes that depend on them may also be temporarily affected, including but not limited to software and license updates. Support tickets can still be submitted through the Support Portal.
Aug 6, 2026 18:00 - Aug 10, 2026 21:00 CEST
Exact Online - Rejected batch payment to Rabobank (NL)
Update - We are still working on a solution.
Aug 06, 2026 - 14:59 CEST
Identified - You may experience that your batch payment to the Rabobank will be rejected when generated with multiple payment dates. We have identified the issue and will update this page as soon as more information becomes available. We advice you to generate a batch payment per date to ensure your batch payment will be accepted.
Our apologies for the inconvenience.
Aug 06, 2026 - 09:17 CEST
Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL)
Update - The issue has now been resolved for Rabobank customers. For other banks we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for Rabobank, the issue has been resolved and the status column is updated.
Jul 31, 2026 - 15:22 CEST
Update - We are continuing to work on a fix.
Jul 10, 2026 - 13:48 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 01, 2026 - 08:08 CEST
Investigating - You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 30, 2026 - 08:40 CEST
Exact Horeko - Email notifications not working after request (NL/BE)
Update - We are continuing to work on a fix.
Jul 31, 2026 - 14:59 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2026 - 15:26 CEST
Investigating - When an employee enters an unavailability request or a shift trade request, the manager does not receive an email notification about this. As a workaround, you can use the Horeko app to receive notifications. You can enable the notifications via Menu > Settings. In this way, you will receive push notifications on your phone about the requests. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 14, 2026 - 15:45 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Operational
Exact Online Fiscaal Degraded Performance
Exact Online Jaarrekening Degraded Performance
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Under Maintenance
Exact Globe Next Under Maintenance
Exact Synergy Under Maintenance
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact Gripp Operational
Exact Horeko Degraded Performance
Weclapp Operational
Exact API Operational
Bank links / PSD2 Degraded Performance
E-invoicing Operational
Customer Support Department Operational
Exact AI Agents Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Exact Cloud Services – Maintenance on Cloud Platform -Saturday the 8th 07:00 CET until Sunday the 9th of August 24:00 CET Aug 8, 2026 07:00 - Aug 10, 2026 00:00 CEST

From Saturday the 8th 07:00 CET until Sunday the 9th of August 24:00 CET maintenance work will be done in the ECS environment infrastructure. During these hours you may experience brief interruptions in the reachability of the environment. Services will restore automatically. Depending on timing, automated scripts could create a log entry of a failed action, this should also recover in the next scheduled action in the script.
Posted on Aug 03, 2026 - 11:32 CEST

Aug 8, 2026

No incidents reported today.

Aug 7, 2026

Exact Online - Oops error when opening entry proposals (NL/BE)
Resolved - This issue has been resolved. You can now open entry proposals again, even those you haven’t had regenerated. Our apologies for the inconvenience.
Aug 7, 09:35 CEST
Update - We are continuing to work on a fix for this issue.
Aug 6, 15:01 CEST
Update - We are continuing to work on a fix for this issue. In the meantime, you can open the affected entry proposals by regenerating the Entry proposals again. In the Purchase overview, you can regenerate the entry proposals by selecting the invoices and clicking on 'Regenerate entry proposals'. In the Scanning service overview, you can regenerate the proposals by selecting the invoices and clicking on 'Regenerate'. We will update this page as soon as more information becomes available.
Aug 5, 15:26 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 5, 14:12 CEST
Investigating - You may face an Oops error when opening entry proposals for purchase or sales invoices in your company. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 5, 10:25 CEST
Exact Online Fiscaal – The “calculate” button when calculating via automatic distribution does not always respond (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Aug 7, 09:12 CEST
Identified - The issue has been identified, we are currently working on a solution.
Jul 31, 13:17 CEST
Investigating - You may experience that the button “calculate” does not always respond when calculating via automatic distribution. As a work around you can manually apply the distribution. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 24, 10:09 CEST

Aug 6, 2026

Exact Online - Access denied during XML-import (Global)
Resolved - The issue has been resolved
Aug 6, 15:11 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 08:46 CEST
Update - Note: although you face the error message, we have identified that the data should be imported successfully. Please check the imported data in you company before retrying. In the meantime, we are still working on a solution and we will update this page as soon as more information becomes available.
Aug 5, 10:11 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 5, 09:54 CEST
Investigating - You may receive the message "Access Denied" when importing an XML-file via the import/export module. We are investigating the issue at the moment and will update this page as soon as more information becomes available.
Our apologies for the inconvenience.
Aug 5, 08:50 CEST
Exact Officient - Unable to manually upload documents (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Aug 6, 11:45 CEST
Monitoring - The manual upload of documents is working again and you will no longer receive the error message. We are currently monitoring the situation.
Aug 6, 10:29 CEST
Investigating - You will face the error message "Scan Failed - The file could not be scanned for harmful data. Please make sure the file is save before uploading or upload a different file." blocking you to manually upload documents in Exact Officient. We are investigating the issue at the moment and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 6, 10:12 CEST

Aug 5, 2026

Exact Online - Blank line between orders to be picked (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Aug 5, 10:00 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 08:42 CEST
Update - We are continuing to work on a fix.
Jul 31, 15:02 CEST
Identified - The issue has been identified, we are currently working on a solution.
Jul 23, 16:43 CEST
Investigating - You may notice a blank line between the orders in the screen To be picked. We are investigating the issue at the moment and will keep you updated as soon as more information becomes available.
Our apologies for the inconvenience.
Jul 23, 09:30 CEST

Aug 4, 2026

Exact Gripp - Performance issues in Exact Gripp (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Aug 4, 13:27 CEST
Identified - You may experience performance issues in Exact Gripp. We have identified this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 3, 13:27 CEST

Aug 3, 2026

Exact Online Payroll - Group insurance policies in Afbouw incorrectly calculated and corrected (NL)
Resolved - This issue has been resolved. If you have finalized runs containing the issues you can correct this by creating a correction request for the employees in question and doing an extra run on the period. Our apologies for the inconvenience.
Aug 3, 14:28 CEST
Update - We are continuing to work on a fix.
Jul 31, 14:56 CEST
Identified - In the employment conditions group: NL-5701A - CAO Afbouw the components: Collectieve verzekering Fysiotherapie werkgever - 5701-011 and Collectieve ongevallenverzekering werkgever - 5701-010 are no longer being calculated and corrected to 0 in previous periods. This may also lead to errors regarding the negative amount upon creating a pension declaration. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Jul 16, 14:31 CEST
Exact Online Fiscaal - Gift tax returns 2026 are rejected with an error message (NL)
Resolved - This issue has been resolved. The gift tax return 2026 can be submitted to the Tax Authorities without an error message. This also applies to the scenarios where the contact person is a legal entity, and you have checked this box. Our apologies for the inconvenience.
Aug 3, 11:13 CEST
Identified - The error message when submitting the gift tax return 2026 is caused by the input fields for contact details in the return. If the checkbox for “The contact person is a legal entity” is unchecked, we advise checking the other fields under contact details and resubmitting the return.

We are working on being able to submit the returns where the contact person is a legal entity and you have checked this box. We will update this page as soon as more information becomes available.
Jul 31, 14:58 CEST
Investigating - You may experience that gift tax returns for the year 2026 are rejected with the error message: "...BD-X-1405: - - [error] BR-BD-16.4.110:...". A workaround is to resubmit the return. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 31, 13:16 CEST

Aug 2, 2026

No incidents reported.

Aug 1, 2026

Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 1st of August (NL)
Completed - The scheduled maintenance has been completed.
Aug 1, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 19:00 CEST
Scheduled - Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 1st of August between 19:00 - 22:00 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Jul 28, 12:46 CEST

Jul 31, 2026

Unresolved incidents: Exact Horeko - Email notifications not working after request (NL/BE), Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL).

Jul 30, 2026

Exact Online API - HTTP 500 error on endpoint /documents/DocumentAttachments (Global)
Resolved - This issue has been resolved. Please note that tasks created between 9:00 a.m. CEST and 2:30 p.m. CEST on July 30 will not be processed automatically and must be restarted. Our apologies for the inconvenience.
Jul 30, 16:06 CEST
Investigating - You may receive an HTTP 500 error with the message "There is not enough space on the disk." when using the documents/DocumentAttachments endpoint. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 30, 13:48 CEST
Exact Online Bouw - Incorrect crash reports through various menu paths (NL/BE)
Resolved - This issue has been resolved and you will not receive incorrect crash reports anymore. Our apologies for the inconvenience.
Jul 30, 09:57 CEST
Investigating - You may receive incorrect crash reports through various menu paths in Exact Online Bouw. When closing the crash report you will be able to proceed working in Exact Online Bouw. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 30, 08:44 CEST

Jul 29, 2026

Exact Online Jaarrekening - Importing annual figures from an annual report into IB-W is not working correctly (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 29, 16:54 CEST
Investigating - You may experience that the annual figures are not imported correctly into the Income Tax Return W form. The figures remain empty or figures from previous years become visible. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 29, 11:07 CEST
Exact Multivers - Not possible to send VAT and ICP returns digitally (NL)
Resolved - The issue has been resolved and you are able to send VAT and ICP returns again via Exact Multivers. You might need to reopen the returns in order to send the returns again. Our apologies for the inconvenience.
Jul 29, 11:43 CEST
Investigating - You may face an error message stating that the digital sending has failed when sending a VAT of ICP return via Exact Multivers. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 29, 10:28 CEST

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

Exact Online - Delay in processing invoices at scanning service (Global)
Resolved - This issue has been resolved and there is no longer a delay in processing uploaded documents. Our apologies for the inconvenience.
Jul 26, 11:12 CEST
Investigating - You might experience a delay in the processing of invoices sent to the scanning service. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 26, 09:48 CEST

Jul 25, 2026

No incidents reported.

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